Robert Horne Ford

I have had my Ford serviced a few times here and was pleased with the friendly service. When I had a recall issue with my vehicle Ford Motor Company actually got involved in. Ford Motor Company provided me with a contact, Scott Van Meter, Service Manager, at the dealership. From the moment we met he was very open and transparent, listened to me, and was very informative and helpful through the entire process. Outstanding customer service experience, I will definitely continue to bring my car back for service.

I was very satisfied with the service experience at Horne Ford. I made the appointment dropped off my truck for brake job and oil change service and the job was completed right when I was told it would be.

Very good customer service. Way to go Daniel. Like the waiting areas.

I was taken care of by staff as usual. I arrived 45 min early and it did not matter, because they started as soon as i drove up. I was shuttled home to wait for parts from another dealer and then picked up after repairs were completed. I am ALWAYS taken care of as if i were family

Facility was set up very nicely and the service was excellent as well as quick. I was only in for and oil change and tire rotation but was treated very well and every employee I dealt with was very friendly. Thank you.

I think the service is good and the people there are friendly. Dealerships are usually going to cost more than another mechanic.....but sometimes the dealer is the place you have to go.

I showed up to the service department without an appointment, and though they were busy, the friendly staff fit me in. I was under some time constraints, and asked if they would be able to get my car in and out within 30 minutes even though they seemed busy. The attendant helping me, said he would do his best, and delivered on his promise even faster than I expected. I will be sure to come back, and I will refer recommend this dealer to friends.

Horrible Service Department and Robert Horne Ford. Service Advisor David Duvall is extremely Rude and unprofessional. He raised his voice to me over the phone when I asked why they weren't trying to actually duplicate the noise my car is making. I am sorry but when you open around 8 am and are calling me at 945 that tells me you did not even try to diagnose my car at all. He claims my car is fine and needs no repairs, even though I have him on camera (dash cam) looking at the video clip I showed him of the noise my car is making. (Video I showed him of the issue with my car is date stamped) David Duvall never assigned my vehicle to a technician at all as no tech is showing on my paperwork. This also proved David Duvall never even had a technician try to diagnose the problems with my car. My car was given back dirty! This is not proper Ford Service and I am sure if Ford Motor Co knew how David Duvall was treating there customers they wouldn't be to pleased.... If you want to be unprofessionally and rudely treated and DONT want your car properly diagnosed go see DAVID DUVALL at Robert Horne Ford Service Dept, he will be sure to treat you badly

I have been lied to by the Sales staff here, and after purchasing a new vehicle from a distant dealer (they wouldn't dealer trade), most of my service and repair experience here has been frustrating and unsatisfactory. Problems have ranged from not following specific Service instructions, to ignoring reports related to necessary repairs, requiring additional subsequent visits, and using the wrong lubricants during servicing. I would never return to this dealer if I didn't have to travel 75 miles to get to another dealer.

My Ford 150 need an oil change so I stop in and they were more than happy I get me in and in a timely manner I was in and out very happy with that service they preformed I will be back for the next service when it is do