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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 9:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:00 AM - 9:00 PM
Tue 7:00 AM - 9:00 PM
Wed 7:00 AM - 9:00 PM
Thu 7:00 AM - 9:00 PM
Fri 7:00 AM - 9:00 PM
Sat 8:00 AM - 6:00 PM
Sun Closed
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Reviews

4.2
314 lifetime reviews. Includes reviews of Ourisman Chantilly Toyota from DealerRater.com
  • Three is more than a Charm!!

    I was recently in the market for a new truck, selected the Toyota Tacoma Access cab, did my research and found qualified dealers. I spoke to three...


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    I was recently in the market for a new truck, selected the Toyota Tacoma Access cab, did my research and found qualified dealers. I spoke to three on the phone but none had the car I wanted. I decided to visit the showroom with my wife, as we pulled up, I was greeted by Denise who instantly recognized me from my previous two purchases. When I explained my terms, she quickly asked why I changed criteria on my new car (I guess she remembered talking a few weeks back when I have my Highlander in for service). After introductions, she acknowledged that 'my' car was not available but wanted to ensure that I was satisfied with my decision. Within minutes, a truck of similar specifications was out front for a test ride. We took a quick tour and returned to the dealer. Denise found the truck meeting the specifications, we briefly discussed pricing, did a bit of negotiating as I was using a buying service and within minutes, signed transfer paperwork. They found the car I desired. She even assured me that if for some reason we did not like the car, she would handle it. As promised, I got an email two days later (we visited on a weekend and transfers normally occur during the week). The car will arrive today as planned. We confirmed pricing, financing and scheduled an appointment via email. This was the shortest purchase duration ever. I'm confident the balance of the transaction will be flawless as it has in the past. Highly recommended dealership. SAs you know, Toyota's are quality built so my service experience has been limited but always professional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Outstanding service by Vic Dunbar!
    May 22, 2017

    During two visits, Assistant Service Manager Vic Dunbar was excellent in helping me fix an unusual problem with my 2012 Camry Hybrid. He diagnose...


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    During two visits, Assistant Service Manager Vic Dunbar was excellent in helping me fix an unusual problem with my 2012 Camry Hybrid. He diagnosed the problem, found the parts, checked inventory, ordered those that weren't in stock and made sure they came in the next day for my repair. Then he oversaw the repair itself with a hands-on approach and had the car ready ahead of schedule. Vic is knowledgeable, personal and patient. He's a big reason I'll bring my car back to Chantilly Ourisman Toyota for future repairs!

    Does recommend this dealer
    Came in for service or repair

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  • Great Experience!
    February 22, 2017

    I called the service number at 7:15 a.m. to plead for an emergency service appointment to repair a flat tire. The service scheduler was courteous...


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    I called the service number at 7:15 a.m. to plead for an emergency service appointment to repair a flat tire. The service scheduler was courteous and accommodating, asking me how far away I was from the dealership, setting up an appointment for my expected arrival, and giving me contact information for my arrival. Jose, the service manager, welcomed me and, as always, provided outstanding help in quickly getting checked. Jose gave me an estimate for how long the repair would take, and he met me in the waiting area within the allotted time to break the good news and bad news to me. The tire was repaired, but there was a repair needed to the front end suspension. He said they needed the car for the day, and he offered a loaner car so that I could go on to work. When I arrived to pick up the car, the valet met me at the cashier counter to escort me to retrieve my car. The cashier was efficient and courteous, and wished me a good evening. Everyone with whom I interacted was courteous, upbeat, and acted like I was their highest priority customer. It was a great experience, all around, even for a last minute, unscheduled repair.

    Does recommend this dealer
    Came in for service or repair

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About Our Dealership

Dealer on Cars.com since September 2016

At Ourisman Chantilly Toyota you will find all the information you need to decide which vehicle is right for you. That's why, in addition to our incredible selection of new Toyota models and high-quality used vehicles, we also offer a wide variety of tools, like those offered by trusted resources TrueCar and PureCars.com to help our customers determine which vehicle best fits their driving needs and budget. We also offer financing options competitive with credit unions as well as some of the most recognizable names in the automotive industry, like USA Buying Service, Costco, USAA, and Navy Federal Credit Union.

"Ourisman Automotive - Why Go Anywhere Else"