New 703-378-2121
Used 703-378-2121 Email Dealer

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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 9:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:00 AM - 9:00 PM
Tue 7:00 AM - 9:00 PM
Wed 7:00 AM - 9:00 PM
Thu 7:00 AM - 9:00 PM
Fri 7:00 AM - 9:00 PM
Sat 8:00 AM - 6:00 PM
Sun Closed
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Reviews

3.1
Average based on 11 reviews.
  • Three is more than a Charm!!

    I was recently in the market for a new truck, selected the Toyota Tacoma Access cab, did my research and found qualified dealers. I spoke to three...


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    I was recently in the market for a new truck, selected the Toyota Tacoma Access cab, did my research and found qualified dealers. I spoke to three on the phone but none had the car I wanted. I decided to visit the showroom with my wife, as we pulled up, I was greeted by Denise who instantly recognized me from my previous two purchases. When I explained my terms, she quickly asked why I changed criteria on my new car (I guess she remembered talking a few weeks back when I have my Highlander in for service). After introductions, she acknowledged that 'my' car was not available but wanted to ensure that I was satisfied with my decision. Within minutes, a truck of similar specifications was out front for a test ride. We took a quick tour and returned to the dealer. Denise found the truck meeting the specifications, we briefly discussed pricing, did a bit of negotiating as I was using a buying service and within minutes, signed transfer paperwork. They found the car I desired. She even assured me that if for some reason we did not like the car, she would handle it. As promised, I got an email two days later (we visited on a weekend and transfers normally occur during the week). The car will arrive today as planned. We confirmed pricing, financing and scheduled an appointment via email. This was the shortest purchase duration ever. I'm confident the balance of the transaction will be flawless as it has in the past. Highly recommended dealership. SAs you know, Toyota's are quality built so my service experience has been limited but always professional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Worse dealership

    I had the worst customer service experience. Since the first day I bought a car from them . I was out of the state My car was missing a roof cross...


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    I had the worst customer service experience. Since the first day I bought a car from them . I was out of the state My car was missing a roof cross bar. I found out when I got home and checked my window sticker it should be with the car. Called they claimed they can not ship it??!!. I have to drive back and what they did they took it of from another car. They did not order the part. So probably they sold the other car and it was missing that part. Then my real problem started when I was waiting for my registration. More than month past did not get it. Called back then they told me I did not pay my state fee. I said why no body called of course no answer. Paid the money by credit card. It took another month and half till I went back and processed my paperwork. Then after 2 years I traded my car and cancelled my extended warranty. So I have to call and cancel it through them. They reqwested the dealers odeometers reading. I emailed to them they were suppose to send me a form they never did I kept emailing them for weeks no answer made phone calls and no body took care of it. Then I drove back to VA and met then he said he never got those emails and he claimed he never recieved those messages that l left all lies. I filled the form. Now a month after that i got a letter from Toyota for the refund which the dealer sent a check in Toyota name to Toyota Credib corp instead of me. Now I can not cash the check because it is not in my name.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • very rude people

    I just wanted to tell anyone that is planning to go there to buy a car..my advice to you DON'T DON'T DON'T.. it will be the biggest mistake you do...


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    I just wanted to tell anyone that is planning to go there to buy a car..my advice to you DON'T DON'T DON'T.. it will be the biggest mistake you do in your life... the sales people are very pushy and they will give you a very rude behavior once you say give me a minute to think, and also asking any question is a big NO , they want to sell the car that's all, I went today for an oil change and I told them about a noise I hear from day one and the customer service MANAGER started yelling telling me how hard his life with dealing with customers and just walked away after that creating a big scene, will never go there again and will never ever recommend this place for anyone

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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About Our Dealership

Dealer on Cars.com since September 2016

At Ourisman Chantilly Toyota you will find all the information you need to decide which vehicle is right for you. That's why, in addition to our incredible selection of new Toyota models and high-quality used vehicles, we also offer a wide variety of tools, like those offered by trusted resources TrueCar and PureCars.com to help our customers determine which vehicle best fits their driving needs and budget. We also offer financing options competitive with credit unions as well as some of the most recognizable names in the automotive industry, like USA Buying Service, Costco, USAA, and Navy Federal Credit Union.

"Ourisman Automotive - Why Go Anywhere Else"