Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.2
314 lifetime reviews. Includes reviews of Ourisman Chantilly Toyota from DealerRater.com
  • Three is more than a Charm!!

    I was recently in the market for a new truck, selected the Toyota Tacoma Access cab, did my research and found qualified dealers. I spoke to three...


    Show Full Review

    I was recently in the market for a new truck, selected the Toyota Tacoma Access cab, did my research and found qualified dealers. I spoke to three on the phone but none had the car I wanted. I decided to visit the showroom with my wife, as we pulled up, I was greeted by Denise who instantly recognized me from my previous two purchases. When I explained my terms, she quickly asked why I changed criteria on my new car (I guess she remembered talking a few weeks back when I have my Highlander in for service). After introductions, she acknowledged that 'my' car was not available but wanted to ensure that I was satisfied with my decision. Within minutes, a truck of similar specifications was out front for a test ride. We took a quick tour and returned to the dealer. Denise found the truck meeting the specifications, we briefly discussed pricing, did a bit of negotiating as I was using a buying service and within minutes, signed transfer paperwork. They found the car I desired. She even assured me that if for some reason we did not like the car, she would handle it. As promised, I got an email two days later (we visited on a weekend and transfers normally occur during the week). The car will arrive today as planned. We confirmed pricing, financing and scheduled an appointment via email. This was the shortest purchase duration ever. I'm confident the balance of the transaction will be flawless as it has in the past. Highly recommended dealership. SAs you know, Toyota's are quality built so my service experience has been limited but always professional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Outstanding service by Vic Dunbar!
    May 22, 2017

    During two visits, Assistant Service Manager Vic Dunbar was excellent in helping me fix an unusual problem with my 2012 Camry Hybrid. He diagnose...


    Show Full Review

    During two visits, Assistant Service Manager Vic Dunbar was excellent in helping me fix an unusual problem with my 2012 Camry Hybrid. He diagnosed the problem, found the parts, checked inventory, ordered those that weren't in stock and made sure they came in the next day for my repair. Then he oversaw the repair itself with a hands-on approach and had the car ready ahead of schedule. Vic is knowledgeable, personal and patient. He's a big reason I'll bring my car back to Chantilly Ourisman Toyota for future repairs!

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Great Experience!
    February 22, 2017

    I called the service number at 7:15 a.m. to plead for an emergency service appointment to repair a flat tire. The service scheduler was courteous...


    Show Full Review

    I called the service number at 7:15 a.m. to plead for an emergency service appointment to repair a flat tire. The service scheduler was courteous and accommodating, asking me how far away I was from the dealership, setting up an appointment for my expected arrival, and giving me contact information for my arrival. Jose, the service manager, welcomed me and, as always, provided outstanding help in quickly getting checked. Jose gave me an estimate for how long the repair would take, and he met me in the waiting area within the allotted time to break the good news and bad news to me. The tire was repaired, but there was a repair needed to the front end suspension. He said they needed the car for the day, and he offered a loaner car so that I could go on to work. When I arrived to pick up the car, the valet met me at the cashier counter to escort me to retrieve my car. The cashier was efficient and courteous, and wished me a good evening. Everyone with whom I interacted was courteous, upbeat, and acted like I was their highest priority customer. It was a great experience, all around, even for a last minute, unscheduled repair.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Outstanding Professionalism
    February 9, 2017

    Took my car in for routine maintenance and voiced some concerns I had with miscellaneous noises. My advisor not only addressed all of them but did...


    Show Full Review

    Took my car in for routine maintenance and voiced some concerns I had with miscellaneous noises. My advisor not only addressed all of them but did so meticulously enough to recommend extra services covered under my warranty. From getting all of the extra work done quickly to getting a rental.....everything was taken care of without me having to do anything. I got my car back quickly and it drives better than when I dropped it off. Daniel Guarnieri was the advisor this time who's service prompted me to leave this review but everyone else I've dealt with there is phenomenal. Will return even if it seems absurd to take the car to the dealer just for an oil change

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Buen servicio
    January 27, 2017

    Excelente atención , buen servicio . No tuve que esperar mucho tiempo , me entregaron el auto rápido . Siempre atentos y amables con los...


    Show Full Review

    Excelente atención , buen servicio . No tuve que esperar mucho tiempo , me entregaron el auto rápido . Siempre atentos y amables con los clientes . La cafetería ofrece variedad de cafe

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Convenient
    January 20, 2017

    Had an issue at 4 pm and was able to schedule service on line, which was really easy and convenient for me,for 7:30 pm the same day. I was given t...


    Show Full Review

    Had an issue at 4 pm and was able to schedule service on line, which was really easy and convenient for me,for 7:30 pm the same day. I was given the name of a service advisor when I scheduled so I went to his desk and was checked in and he told he me could have my car back to me that evening.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Outstanding sales
    December 31, 2016

    Recently bought a 2017 Highlander from this dealer. We had considered other manufacturers besides Toyota as well as visiting several dealers over...


    Show Full Review

    Recently bought a 2017 Highlander from this dealer. We had considered other manufacturers besides Toyota as well as visiting several dealers over the past 6 months. Mr. Heeman Yang was the sales manager. He gave us superior service and sales and sold us on a 2017 Highlander the same day. We actually had an appointment to close on a 2016 Pilot that day but decided to visit this location. Top marks to all staff we were in contact with at this location and especially Mr. Yang. Highly recommended and am looking for another car in the near future from this dealer.

    Does recommend this dealer

    Hide Full Review
  • Nice and calm service experience
    November 25, 2016

    I went for recall check and VA safety inspection. IGNAS IMPOLIS communication and ready to help nature was excellent. He did job beyond expectatio...


    Show Full Review

    I went for recall check and VA safety inspection. IGNAS IMPOLIS communication and ready to help nature was excellent. He did job beyond expectation. As another rude manager suggested that it will require almost a day to check by experts and solve issue so you need to keep your car at dealership. I agree on that point and kept my car took loaner car service which was 27$ day not FREE!. IGNAS called me at around 5:00 PM and told during safety inspection you need to change your Wiper blades and genuine toyota wiper blade will cost around 68$ which is super high price for piece of rubber. I told that I will buy my own from Walmart and come, By the time I reached their safety inspection department god closed and I went next day with new wiper blades and again IGNAS proved himself as a helping nature personality he took my car and told me wait in waiting lounge and he came with safety inspection done. In entire experience Recall check could be done in max 3 hour but they took entire day and because of that I need to come next day just for safety inspection. Overall Experience with Service representative was excellent but because of time I am giving 1 star less.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • No longer jaded by 'car salesman!'
    November 16, 2016

    Yes! The title says it all. I was so jaded after having a nightmareish experience at another dealer but ash, Dan and Ashley were a breath of fresh...


    Show Full Review

    Yes! The title says it all. I was so jaded after having a nightmareish experience at another dealer but ash, Dan and Ashley were a breath of fresh air and I literally can't thank you all enough. I not only feel good about the car itself but I feel good about the people and that's so important. Please buy here and ask for the above individuals! It'll feel like a fun day with family and not the stress of car buying. Yes, I said it. We actually had fun buying this car! Xoxo

    Does recommend this dealer

    Hide Full Review
  • Exceptional Customer Service
    November 14, 2016

    I normally do not write reviews, but I wanted to take the time to write a review for exceptional customer service at Ourisman Chantilly Toyota. I...


    Show Full Review

    I normally do not write reviews, but I wanted to take the time to write a review for exceptional customer service at Ourisman Chantilly Toyota. I have been taking my Highlander to this dealership for the past few years, and have encountered nothing but the best customer service experience. This means the world to me because I can rest assured things will be done right the first time. They have even gone the extra mile for customer service. I am very particular with my car, so entrusting the care of my car with a place is a major issue for me. Thank you Ourisman Toyota for treating your customers (and their cars!) as individuals and not just a number. I especially want to thank the following for their exceptional customer service, professionalism, friendliness, and attentiveness to details: James Rudbeck, Mike Hillyard, and Ken Gilbert.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review