Citrus Motors Ford Kia

(4.8) 386 reviews

Dealer on Cars.com since March 2016

Currently in stock!

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Today's Hours

Sales 9:00 AM - 10:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 10:00 PM
Tue 9:00 AM - 10:00 PM
Wed 9:00 AM - 10:00 PM
Thu 9:00 AM - 10:00 PM
Fri 9:00 AM - 10:00 PM
Sat 9:00 AM - 10:00 PM
Sun 10:00 PM - 9:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 6:00 PM
Sun Closed

Reviews

4.8
386 lifetime reviews.
  • I can't say information about Citrus Ford, Jesse w

    After being frustrated with another Ford dealer I went to Citrus Ford with a recommendation from my son in law. I can't say enough about Citrus Ford,... Jesse was amazing in finding the vehicle that I wanted and wasted no time in getting it. Took fast and immediate action. Thank you Dan, Paul and John for all you help in making this happen. We are loving are new 2017 Ford Transit Connect Wagon. Thank you again for all your help!!

    Customer Service
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks again for your business! Take care!


  • Do not visit this dealer

    I only give this dealer a 5 Star rating based on the dealer itself. The sales team didn’t show me but the one model they had on special through their ...web page and didn’t seem as if they wanted to try very hard to get me into something within terms that can benefit both parties. When a member of my family was speaking through my own cell phone, the sales manager slammed my phone down in disgust and did not apologize. To make matters worse when a manager verbally told myself and a witness who was with me at the time they can get me a certain finance rate, not only when I showed up at the dealer they claimed the conversation never took place but also gave me a full 3% higher rate then they agreed to on paper. Very unprofessional and not willing to work with me in any way, shape or form at all. Such a shame because I really was determined to get a deal done. It’s fine. I found another dealer and am much happier the new dealer actually wanted to listen to what I wanted in a car and helped me out across the board.

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    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would like the opportunity to regain your trust in our business and resolve this matter for you, if we still can. Please contact Buck directly at (...909) 295-9918 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Thank you.


  • Quick Service

    Brought my Escape in for a service after an 8000 mile trip. Dean got me in and out of there in less than 90 minutes. It was quick and everything che...cked out okay.

    Customer Service
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.8

274 lifetime reviews of the Service Department.

  • Quick Service

    Brought my Escape in for a service after an 8000 mile trip. Dean got me in and out of there in less than 90 minutes. It was quick and everything che...cked out okay.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Great experience

    This is the fourth vehicle that has been purchased from Citrus. I have had it since 2013 I believe. All service done at Citrus as well. I must admi...t that I have had a couple of Service Reps that have been less than acceptable, however I keep coming back because on a large scale I am satisfied. This latest service was not cheap, however the Service Rep, Dean, explained everything to me and then did not increase the work to be done as I had previously experienced. He was informative, accurate and most important to me courteous and friendly. When I return for more service I definitely will ask for Dean. He was a pleasure to work with and an asset by far to your service department....

    Customer Service
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susan, we?re happy we could help you! It is gratifying to hear you had such a positive experience with Dean. Please let us know if you ever need anyth...ing else!


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Service Pricing
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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

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About Our Dealership

Dealer on Cars.com since March 2016

Citrus Motors Ontario in Ontario, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling.

"Highest Rated Dealership in the Inland Empire! No Hassle, No Pressure Sales! Visit us today for a Great Deal!!"
Citrus Motors Ford Kia
1375 S Woodruff Way Ontario, CA 91761
New (866) 966-1389
Used (877) 599-3029
Service (909) 581-4360
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