Herb Gordon Nissan

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Reviews

4.8
(160 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Herb Gordon Nissan from DealerRater.

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5.0

Always top notch

We have always had exceptional service at Herb Gordon Nissan in Silver Spring starting in 1988 with our first of a continuous string of Nissans. Most recently, Lynn in Service honcho’d a quick, professional, regular service. From schedule to roll on home, she kept me informed. Car was great when they handed it back over - 116,000 miles on it.

Dealer response

Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

2.3

Replaced working components in my car

I had my 2012 Nissan Maxima towed here after it stalled out and AAA service center in Laurel, MD did not have time to fix it . The code came up from AAA as a mass airflow sensor. Nissan replaced the airflow sensor, the air filter and did a fuel system flush. They said a piece of metal from my air filter damaged the mass airflow sensor. I asked for the parts so I could see for myself because in the past I have had techs lie about work they performed on my vehicle. When I picked up the car I looked over the air filter and the mass airflow sensor the tech said was damaged with my service manager Marcus. Neither had any visible damage. This was an aftermarket premium spectre performance air filter. Marcus said he didn't see any damage either and would discuss with the tech. Marcus called me back and said I should come in to have the tech explain it to me. No point in going back to where they said they fixed it for them to tell me the same thing. I took my car back to AAA service center and had them inspect the air filter and reinstall the old mass flow air sensor and run the diagnostics on it. Everything worked fine no code no check engine light. I contacted Herb Gordon Nissan and asked for a manager to call me about the work that was done to replace the sensor and air filter that work fine. Bob Palucci the service director called me back and refused to address the problem and told me he would not credit me back any money. To quote Bob " your car didn't work when it came in and it works now so we fixed it". I explained yes it does run now but you replaced parts that didn't need replaced. He could not explain other than we got a code that said it was not working so we replaced it. We don't clean any parts off and put them back in so it may have been a metal fiber affecting the code. I asked to come in so they could see in front of me the mass airflow sensor part still works and the air filter is not damaged. Bob said he is not interested in seeing it or fixing the problem and I would be getting no money back on the service. I told him I would have to escalate to Nissan North America. I currently have a case pending with Nissan for the fraudulent service they performed. Beware of the service here.

Dealer response

Paul, We understand dealing with auto repair can be troublesome. After reviewing the notes from your file, we stand by our diagnosis and repair. When your car was towed to us, you stated the other shop diagnosed a faulty mass airflow sensor. Prior to performing any work, we first confirmed the diagnosis. The combination of the aftermarket filter and the broken filter housing clip caused damage to the sensor, which made the car inoperable. Per Nissan, once a sensor is compromised, as was the case here, we cannot simply clean it up and put it back. Performing such a repair is doing you a disservice as there is no telling how long that repair would last, if at all. We performed the repair using the proper protocol and the car was operating properly afterward. If would like to discuss this further, please feel free to contact our General Manager, Kenny Booth at 301-847-2507.

5.0

Great Experience!

I had a great experience at this service center. I would come back here for additional service if needed. They diagnosed my issue pretty quickly, gave me multiple options for repair, and completed the work in a timely fashion. Car runs great.

Dealer response

Mirza, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Nissan. Please don't hesitate to reach out if there's anything additional we can do for you.

5.0

2008 Nissan Rogue Service

I brought my 2008 Nissan Rogue in for a major service repair as a follow up that appeared on my diagnostic report. Chase looked at my vehicle for no extra charge and was fair, honest and prompt with his service. I received regular updates on the status of my vehicle as I had to leave it overnight while parts were ordered. I was thoroughly impressed with his service and and updates! I would definitely recommend this dealership service to anyone. They aren’t like the others that rip you off and recommend service you don’t need which is truly refreshing that you can trust the advisors.

Dealer response

Hi Rogue, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

5.0

Buyer

Best car buying experience ever! No pressure, no hidden fees, just a pleasant experience. Akeem treated us like family , he went above and beyond to make it as low stress as possible. I was not treated differently because I am a female, I walked out of 2 other Nissan dealers for that very reason.

Dealer response

Laura, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Nissan. We are always more than happy to assist you if anything else comes up. Take care!

1.0

Don't Trust Their Online Offers

I used the "Sell Your Car" function on Cars.com on May 6 to sell a car I own. Herb Gordon Nissan responded with an offer and I printed the voucher and visited the store. Upon arriving, the manager of the used cars division met with me. He did not contest the car was as advertised (near-perfect condition) or that the offer was submitted through his account. Rather, he said "multiple people from different dealerships use my account but I can't pay that much for your car." I politely inquired as to which dealership made the offer, and the manager was curt and rude in responding. He promised to get back to me but I never heard from him. All in all, a waste of time and shows that the dealership does not handle business properly and is not focused on addressing customer concerns.

Dealer response

Mr. Powers , Our General Manager, Kenny Booth would like to speak to you about your experience. At your convenience, please contact him at 301-847-2507 or kbooth@mileone.com.

4.5

Bought a Nissan Sentra 2017

We worked with Carl DeShazior (couldn't find his name in the dropdown menu). Carl is incredibly charismatic and easy to talk to. He made the process feel as though we were family, which made it easier for us as first time car buyers. I highly recommend working with him-- we lucked out by walking in and having him assigned to us, but I would encourage you to ask for him directly if you want someone who is super friendly and knowledgeable about all types of cars.

Dealer response

Whitney, we are so happy to read such a great review about Herb Gordon Nissan! Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care!

5.0

BEN PETER

BEN meet with my dad, my dad use to sell cars he normally treats salesmen really bad, but Ben was respectful, met his price and knew his stuff he and my dad hit it off. I got a great deal on a great Rouge.

Dealer response

We really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

5.0

New lease

I have been going to Herb Gordon Nissan for the last several years. I have now leased three cars with them and have always received excellent service. Ben Peters has been my sales representative and he has always provided high-quality service. Ben has always been willing to show me several options for vehicles, as well as what options I have depending on whether I want to buy or lease. I feel that he has has always been fair with negotiations and I appreciate his patience and expertise. The financial department has also always been helpful and done their best to finish paperwork without too much of a wait. Herb Gordon Nissan's facilities are excellent and there is a comfortable area for customers to wait. I am very happy with my experiences at Herb Gordon Nissan and plan on continuing to do business with them in the future.

Dealer response

Amy, we are so pleased you enjoyed your visit to Herb Gordon Nissan! Thank you for your kind words about Ben and our team. We are always more than happy to assist you if anything else comes up. Take care!

5.0

Best service

This is for the 2nd times visited the dealearship. I stopped by for oil change and completed with timely manner. All are friendly and professionals. I Highly recommended.

Dealer response

Demethio, thank you so much for the positive review! We appreciate your return business. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care!

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