Bill Kay Downers Grove Nissan

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Reviews

Average Ratings

3.8
108 lifetime reviews. Includes reviews of Bill Kay Downers Grove Nissan from DealerRater.com
  • Bought my 2015 Rogue SL from them

    Sales was not pushy, did more listening than talking and helped me find the exact car I was looking for. I am quite happy with the purchase, and t...


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    Sales was not pushy, did more listening than talking and helped me find the exact car I was looking for. I am quite happy with the purchase, and they followed up to make sure I was satisfied. They even gave me a better deal than the sticker price on the car and no pressure!! Recommended......

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • False Advertising and Liars
    February 26, 2017

    We bought a car from this dealership from a salesman who no longer works there because he got caught lying to us and the dealership fired him befo...


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    We bought a car from this dealership from a salesman who no longer works there because he got caught lying to us and the dealership fired him before we could do anything about it. He sold us a new car and told us it had features that it didn't end up having. The general manager told us there was nothing they could do and that they wouldn't refund us any money or help us fix they issue. They said they weren't responsible for what their salesman promise and have no accountability. They refused to work with us and told us to go away. I would avoid this place or at least make sure that you are getting what you pay for.

    Does not recommend this dealer

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  • Great email and phone negotiations, no wasted time at dealer
    January 22, 2017

    Tim A internet sales rep is great. Took a few days to arrive at a deal because I wasnt in a hurry. Tim A. worked alongside me and advocated to sen...


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    Tim A internet sales rep is great. Took a few days to arrive at a deal because I wasnt in a hurry. Tim A. worked alongside me and advocated to senior management for me. ultimately I paid what I knew was a great deal for a leased 2017 Pathfinder. Bill Kay Nissan and Tim A. are legit and I'll keep coming back until they aren't. I've leased 3 Nissans from Bill Kay and this is the best deal and experience I've ever had. Fast emails/text and phone negotiations only and 1 hour in store to sign paperwork. Great experience. Happy to work with Tim and Bill Kay Nissan.

    Does recommend this dealer

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  • Used Car Purchase
    January 11, 2017

    Visited dealership to look for a car. Was immediately greeted and made to feel comfortable. Professional and knowledgeable sale staff. Very pos...


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    Visited dealership to look for a car. Was immediately greeted and made to feel comfortable. Professional and knowledgeable sale staff. Very positive experience. Would recommend to anyone looking to purchase a car,

    Does recommend this dealer

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  • Okay sales people, but still didn't buy

    The sales people was okay. No high pressure sales. They leave no room for negotiations in their prices. Didn't buy. I didn't see benefit in buy...


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    The sales people was okay. No high pressure sales. They leave no room for negotiations in their prices. Didn't buy. I didn't see benefit in buying used vs new because the price of the used was the same as new.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Horrible

    This place is the worst car dealer ship. As soon as I bought the vehicle I had issues I paid for the repairs. Just after a year of having the vehi...


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    This place is the worst car dealer ship. As soon as I bought the vehicle I had issues I paid for the repairs. Just after a year of having the vehicle my transmission gone out. I called them and they told me I had warranty. After I was 10 min away to drop off my car they called and said I'm not under warranty I drove 2 hrs to get to the dealership. They were just going back and forth with me. They mention a price on how much it would be to fix transmission after a week. They did not hand me a quote or diagnosis form form. After a month of going back and forth with Nissan trying to get it covered I went to get my vehicle towed and they told me I had to pay a fee for them diagnosing my vehicle. I mention to them I didn't ask to diagnose my vehicle I was dropping it off trying to get the transmission cover by warranty. The service manager said if I take my vehicle he will call the cops on me because i dod not want to pay ,I was so upset the dealership where I bought my vehicle is going to charge me to diagnose with out my approval. 2 days later they called said if I don't get my vehicle out today they will charge me a daily storage charge. Horrible staff they have you buy a vehicle and does not help after.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • These guys are crooks.
    November 5, 2016

    Offered me 400 dollars to leave a positive review. Proceeded to add thousands (THOUSANDS) to the total cost of my car after we had agreed on a pr...


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    Offered me 400 dollars to leave a positive review. Proceeded to add thousands (THOUSANDS) to the total cost of my car after we had agreed on a price. Put my electronic signature on a page I never saw. If you think you're fine because you JUST agreed on a price, you're wrong. I was charged 23,000 dollars for the purchase of a 2013 car with a sticker of 16,000. I'm an idiot, don't you be too. Take your business elsewhere.

    Does not recommend this dealer

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  • Clean care ,but bad sales representative .

    They trying to add some more amount to the actuall price listed.


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    They trying to add some more amount to the actuall price listed.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • 1st time buyer. Great straight to the point.
    May 11, 2016

    I'm a first time car buyer and decided to go to the dealer and salesman that my brother used for his first car. Luckily for me the same salesman K...


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    I'm a first time car buyer and decided to go to the dealer and salesman that my brother used for his first car. Luckily for me the same salesman Kurt was still there. I was nervous about the whole process because I didn't know what to expect and Kurt made the whole process so simple and quick. Absolutely friendly and took into consideration my wants for for the car and payments I was looking for. Together Kurt and Chris made the great effort and were able to get the numbers I needed to work. I will definitely be coming back for a next car or referring friends to Kurt for sure.

    Does recommend this dealer

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  • Horrible Customer Service
    March 6, 2016

    If I could rate this no star I would! Horrible customer service. I was going to buy a used car from them and I was working for Alex the Sales Mang...


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    If I could rate this no star I would! Horrible customer service. I was going to buy a used car from them and I was working for Alex the Sales Manger and they wouldn't lower the car so I left. A couple days later they called to say they would sell the car for the price I was asking for. I took my time going to the dealership. I'm currently in the military so I have no means of transportation btw. I wasted my time going over there and I got the car. When we test drive the car before it was fine. When we drove it off the lot it couldn't even make it to get gas. They were suppose to get me a full tank of gas too but they didn't. Thank goodness that didn't because the car broke down at the gas station 5 minutes away. We went to return the car and they wouldn't give us our money back till a week after we already return the car. Horrible place to buy a car especially if your in the military too.

    Does not recommend this dealer

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