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Reviews

Average Ratings

4.1
610 lifetime reviews. Includes reviews of Chapman Chrysler Jeep from DealerRater.com
  • Review of Chapman

    I went into Chapman repair service department in the afternoon because of a left rear flat tire. Maintenance Service repair referred me to Finance...


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    I went into Chapman repair service department in the afternoon because of a left rear flat tire. Maintenance Service repair referred me to Finance Agent Tommy Smith on tire warranty. After checking with Finance Agent I did not have a tire warranty policy. As a result Tommy Smith asked, " would like to check on the 2015 C Chrysler?" I replied, "yes." The rest is history. I was amazed how the service team coordinate and processed papers for new automobile. The opportunity of trust benefits both the service team and customer. The communication, customer services, buying process was excellent. It has been a pleasure purchasing another automobile with Chapman. Thank you for another great experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Vince is a great service writer, he took care of us 100%
    May 23, 2017

    As a said in the previous, Vince is a great service writer he kept us updated and helped out Alot. He made sure my vehicle was road ready. Huge ...

    Chapman Chrysler Jeep

    YungDonnie, Thank you for the positive feedback on Vince in our service department. Vince has always been very knowledgeable and caring towards t...


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    As a said in the previous, Vince is a great service writer he kept us updated and helped out Alot. He made sure my vehicle was road ready. Huge thank you

    Does recommend this dealer
    Came in for service or repair
    Chapman Chrysler Jeep

    YungDonnie, Thank you for the positive feedback on Vince in our service department. Vince has always been very knowledgeable and caring towards the needs of his customers and very valued here at Chapman. Please do not hesitate to let us know should you need anything further, whether it¿¿¿s for sales, service, or parts, we are here to help. We wish you happy & safe driving. Thank You - Kimberly Hill, Customer Relations Director


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  • Great Service
    May 22, 2017

    Had a very bad experience with Chapman years ago and said I would never go back!!!! WELL I had to !!!! Virgil helped me out with all my problems a...

    Chapman Chrysler Jeep

    Dana - Thank you very much for giving us a second chance. I am glad to hear we were able to redeem ourselves on your recent service visit. Virgi...


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    Had a very bad experience with Chapman years ago and said I would never go back!!!! WELL I had to !!!! Virgil helped me out with all my problems and my faith in Chapman has been restored due to VIRGIL!!! If you go to Chapman ask for Virgil

    Does recommend this dealer
    Came in for service or repair
    Chapman Chrysler Jeep

    Dana - Thank you very much for giving us a second chance. I am glad to hear we were able to redeem ourselves on your recent service visit. Virgil is an absolute professional and Chapman is proud to have him on our team. I will be sure to share your kind words with him & his manager. Please do not hesitate to let us know should you need anything further. Again, thank you and we wish you many miles of happy & safe driving. Thank You - Kimberly Hill, Customer Relations Director


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  • Fair Service.... Bad Car... Poor Communications
    May 22, 2017

    We have gone here a few times for Service Work and always worked with Virgil, things were great and they all were very helpful. the last experienc...


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    We have gone here a few times for Service Work and always worked with Virgil, things were great and they all were very helpful. the last experience was very poor and poor communications, we have a LEMON car I think, its always breaking down all the time, but nothing really gets done seriously about it. I know thats not the dealers fault, but we are very upset with the car we have and felt like with the issues going on now we are being pushed away from this dealer, thinking maybe they are tired of us bringing it in all the time :-(

    Does recommend this dealer
    Came in for service or repair

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  • Awesome customer service
    May 21, 2017

    Bought my 300C here in Oct 2012. Took to another dealership in Colorado Springs and the service didn't even come close to Chapman. Happy 300C owne...

    Chapman Chrysler Jeep

    Chrysler 300 - Thank you for your recent visit to Chapman Chrysler Jeeps service department. We are thankful for amazing customers like yourself...


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    Bought my 300C here in Oct 2012. Took to another dealership in Colorado Springs and the service didn't even come close to Chapman. Happy 300C owner. Vince is awesome!!

    Does recommend this dealer
    Came in for service or repair
    Chapman Chrysler Jeep

    Chrysler 300 - Thank you for your recent visit to Chapman Chrysler Jeeps service department. We are thankful for amazing customers like yourself and want to make sure we are always providing the best customer service. Vince is a great, valued employee and we love getting feedback from his customers. I will be sure to share your feedback with him. If you ever need anything let us know. We wish you continued happy & safe driving. Thank You, Kimberly Hill, Customer Relations Director


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  • First Class Personal Service
    May 18, 2017

    I just out of the hospital, and my Dodge Journey needed serious work. Christian almost took my hand through the entire process and kept me informe...

    Chapman Chrysler Jeep

    Michael Lechtanski, Thank you for taking the time to share your feedback of your experience with our service department. It is always unfortunate...


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    I just out of the hospital, and my Dodge Journey needed serious work. Christian almost took my hand through the entire process and kept me informed at every step. I didn't even have an appointment at 8a.m. The truck was completed in , what I think was record time. Thak you all at Chapman.

    Does recommend this dealer
    Came in for service or repair
    Chapman Chrysler Jeep

    Michael Lechtanski, Thank you for taking the time to share your feedback of your experience with our service department. It is always unfortunate when you have an issue with your vehicle, but I am pleased to hear we got it resolved for you in a timely fashion. We hope that you are feeling better and please do not hesitate to contact us should you need anything else, whether it¿¿¿s from sales, service or parts. We wish you happy & safe driving. Thank You, Kimberly Hill, Customer Relations Director


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  • Outstanding Service Advisor
    May 17, 2017

    Wanted to acknowledge Chance/Service advisor. He is extremely professional, keeps you updated on work progress and very customer service oriented....

    Chapman Chrysler Jeep

    John, Chapman Chrysler Jeep would like to thank you for your patronage and positive feedback on Chance in our service department. It is always a ...


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    Wanted to acknowledge Chance/Service advisor. He is extremely professional, keeps you updated on work progress and very customer service oriented. He knows his business and it shows.

    Does recommend this dealer
    Came in for service or repair
    Chapman Chrysler Jeep

    John, Chapman Chrysler Jeep would like to thank you for your patronage and positive feedback on Chance in our service department. It is always a pleasure when we have done a good job. Please let us know should you need anything else and again thank you. We wish you happy & safe driving. Thank You, Kimberly Hill, Customer Relations Director


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  • New 2017 Jeep Wrangler limited great service
    May 15, 2017

    I came in to purchase a new jeep and was apprehensive when I walked in the door. My salesman Luis Vazquez was very nice and helpful from the start...

    Chapman Chrysler Jeep

    Mmarcum3911, Thank you kindly for taking the time to give positive feedback. Luis is a very valued part of our sales/internet department and I am...


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    I came in to purchase a new jeep and was apprehensive when I walked in the door. My salesman Luis Vazquez was very nice and helpful from the start. He made the process smooth and enjoyable. I high reccomend this dealership and salesman.

    Does recommend this dealer
    Chapman Chrysler Jeep

    Mmarcum3911, Thank you kindly for taking the time to give positive feedback. Luis is a very valued part of our sales/internet department and I am pleased to hear you had a great experience with him. Please let us know should you need anything further, whether it¿¿¿s for sales, service or parts. We wish you happy & safe driving. Thank You, Kimberly Hill Customer Relations Director


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  • Vince Thompson is the best service manager I have ever had.
    May 13, 2017

    Chapman Chrysler Jeep has always given me excellent service for my 2006 Ram 2500 diesel 4X4. I only take it to them for service. The main reason...

    Chapman Chrysler Jeep

    John, Chapman Chrysler Jeep would like to thank you for taking the time to give us great feedback on Vince and your experience with our service d...


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    Chapman Chrysler Jeep has always given me excellent service for my 2006 Ram 2500 diesel 4X4. I only take it to them for service. The main reasons for this are the excellent mechanics and their service manager Vince Thompson. Vince is the best service manager I have ever encountered and I am 73 so I have been around for awhile. Thanks again, John

    Does recommend this dealer
    Came in for service or repair
    Chapman Chrysler Jeep

    John, Chapman Chrysler Jeep would like to thank you for taking the time to give us great feedback on Vince and your experience with our service department. It is great customers like yourself that we thrive to continue giving great service to. Your continued business is very much appreciated. Please don¿¿¿t hesitate to let us know if you need anything further, we are always here and ready to help. Again, THANK YOU and we wish you happy & safe driving. Thank You, Kimberly Hill Customer Relations Director


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  • Outstanding Service
    May 12, 2017

    This isn't the first time and I'm sure not the last. The service provided by Chance is always first rate! Always professional and courteous.

    Chapman Chrysler Jeep

    JeepDan, Chapman Chrysler Jeep would like to thank you for your continued business with our service department. I am glad to hear Chance has giv...


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    This isn't the first time and I'm sure not the last. The service provided by Chance is always first rate! Always professional and courteous.

    Does recommend this dealer
    Came in for service or repair
    Chapman Chrysler Jeep

    JeepDan, Chapman Chrysler Jeep would like to thank you for your continued business with our service department. I am glad to hear Chance has given you great continual service. It is always our #1 goal to do such. Please let us know should you need anything further and we wish you happy & safe driving. Thank You, Kimberly Hill, Customer Relations Director


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