Chapman Chrysler Jeep

Overall a good experience. Upfront about service costs. Not very warm or friendly. Didn’t bring my car up to the front after I paid. Instead my associate handed me keys and pointed out to a sea of vehicles and said your car is out there. Left the number tag on my dash. I would still return to this dealership again, but worth noting.

My experience was great up until the point of delivery. It took a little longer than expected to receive my truck after the purchase was made. I expected a full inspection to be done and any issues were to be addressed prior to delivery. I spent 20K on a truck that I need to now put more money into due to it not being a "safety issue". Since when is rusty worn upper control arms not a safety issue. After doing a full inspection myself on the vehicle, I have found the following issues: Rusty worn upper control arms and ball joints Broken exhaust manifold bolts Exhaust leak Worn tie rod ends 2 out of 4 of these issues are absolutely safety issues!

I bought two 2020 Gladiators from Chapman, a Sport and Rubicon. The sport had nothing but problems for the entire time I had it. To the point that I traded it in at Range Rover, it's now for sale there. Since I traded it over two weeks ago I've been trying to get back the money I paid for the extended warranty to no avail. I brought over all the paperwork from Range Rover, not good enough. I can't access the bank it was financed from since the account is closed out now. I've been trying to reach them by phone. I've talked to multiple people at the dealership, managers? or so they say who tell me there is nothing they can do for me right now. They are quick to sell you this warranty, quick to take your money but, try and get it back. It's like pulling teeth. I've owned 7 Jeeps. I GUARENTEE YOU THIS IS THE LAST I WILL EVER OWN. The last Chrysler product, the last time I due business with Chapmen and I've brought countless people there to purchase Jeeps. I HATE GETTING JERKED AROUND OVER WHAT IS RIGHTFULLY MINE.

I will go back to Chapman Chrysler Jeep because of Dominique Morrison!!! He went above and beyond and provided exceptional service! He was patient, knowledgeable, provided options, and ensured I was in great spirits. Continue to do what you do Dominique, your hard work is paying off and is not going unnoticed! Thank you again!!

I bought a $40k car from these guys out of state. The sales process was confusing and my responsibilities for the DMV were not properly communicated. I reached out to the representative that I used for clarification and never received a response. I reached out to a woman in Customer Service regarding what more was needed from me, and was mislead into thinking everything was done on their end. After the 17 week wait time to check on the status of my application with the DMV, I was told they were missing fees for processing - fees that I specifically referenced in the email and was led to believe had been paid already. After the DMV told me what I needed, I responded to an email chain I had with the General Sales Manager, updating him and asking him to call me to clear this up. Over a week and a half, I called 3 times for him, leading to 3 "notes being left on his desk" and never heard back. Only when I called in demanding things be settled right then, did a person I hadn't previously worked with try to help me resolve this. It's important to note that this person did not offer to make things right, and patronized me when I asked what he was going to do about the miscommunication and lack of communication from these 3 individuals. He asked me, "What do you want me to do, fire her?" These people will take your money and run. After you've signed on the dotted line, good luck getting help from anyone and don't count on them even acknowledging their mistakes, even they span across 4 different people.

Sean Brands was amazing to work with. Gave me the best experience car shopping I have ever received and made things fast, which was very important to me. I was in and out within an hour having done everything online with Sean. Thank you!

Service Department is very poor. Told me that my 49k mile Jeep Cherokee needed to replace the transmission with costs ranging from $5k to $7k depending on my risk tolerance. After seeking a 2nd opinion found out there was no mechanical issue and just needed a simple software update. This totally fixed the problem at a minimal cost. Meanwhile, the dealership provided a very poor customer experience which is what led to me seeking outside assistance. As a Jeep patron since 2003, its hard to say this... but stay away from this dealership

I had made an appointment to service my Jeep a week in advance with the auto show location. When I made my appointment I made sure to ask about rental cars, seeing as I bought a warranty that covers this and I had work for the day of the appointment. The woman that made my appointment was very helpful and said the rental car was covered and would be easy to set up coming in. She set me for the next available appointment no issues. I show up at 7:15 am for my appointment and am greeted by Vince Thompson. He goes over what’s wrong with the car and then proceeds to ask if I have someone picking me up or if I have a ride. I tell him about my warrenty and how rental cars are included in this. He then proceedes to say that the dealership has no rentals available and that I would have to wait for 45 minutes to be sent to enterprise. Never mentioned how the dealership will give you a loaner, which my parents have done when getting cars serviced. Never mentioned on the phone about enterprise when I made sure to ask about the rentals. Then says the process with enterprise will take up to an hour and a half. I had work at 8:30 so this was not possible. I then asked him to reschedule my appointment. He said next week is pretty much all open what time works. Every time I asked for his response was “oh no that won’t work.” Finally he lets me schedule for Friday night as this is the only time that will work with my schedule that week and then proceeds to again say “we’ll make sure you have a ride this time because we won’t have rentals.” I ended up getting my tires filled because they said this would take 5 mins. Upon receiving my car back we’re walking out and he proceeds to say “ do you even know what the light on in your car means.” So misogynistic and so unnecessary. I don’t know if he thinks that being a young woman makes you unaware of anything mechanical but I am appalled that I just spent close to 30,000 on a Jeep last week and then received this kind of service. To top if all off I then receive an email about my scheduled service and it’s set up for Saturday at 7:15 am. After all of this frustration I called the Jeep only dealership located on Sahara and spoke with Josh. He made sure to accommodate my time frame and was extremely helpful and kind setting everything up and making the process as painless as possible. I will never go to the Chapman Chrysler Jeep location on auto show ever again and would never recommend going to service your Jeep unless you want to be given terrible service.

Monday morning me, my wife and our blind dog were driving from the Palm Springs area to Salt Lake City through the desert south of Henderson, NV when we unexpectedly had a high water temp warning flash on the dash board of our late model Jeep Grand Cherokee Summit. Pulling over we discovered we'd lost all of the coolant. Fortunately we had cell service and made a call for a tow. A few hours later me, my wife, blind dog and Jeep arrive at Chapman in and on a tow truck. Jeremy N. a Service writer runs out to cheerily great us and learn of our dilemma, Jeremy shows our tow driver a spot up front to unload our Jeep while entering all the pertinent information into his system. To my amazement before the Jeep even hit the ground Gus H., Service manager joined us with a nod of greeting and encouragement. Moments later as Gus walked us to the customer lounge our jeep was scurried off to the shop for an investigation into its failure. We had barely finished our first cool drink of water we learned that our jeep had suffered a complete water pump and thermostat failure, but again to my amazement the parts were in stock and a Master Technician had agreed to say as long as it would take to finish the job and get us back on the road. After a few hours Jeremy let me know that the work was complete and they were just doing a thorough road test to be certain there hadn't been any other damage caused by the failure and that we'd be safe to continue our 700 mile journey. Gus and Jeremy both were EXCEPTIONAL at keeping us informed and making personally sure that we were taken care of. As early evening was coming on Jeremy presented us with a washed and very timely repaired Jeep to continue our Journey home. Thank you to the entire Chapman Team for your prompt and courteous service.

We purchased what we thought was a Cherokee limited V-6. We found out after the purchase that the sales person lied and the vehicle was only a 4 cylinder., not even a turbo. So sad they have to lie to make sales. Finance person Rocco, sales manager Alex, GM Ryan Payne and VP Don Hamrick all know of the deception that took place and failed to correct the lie. DO NOT buy from this dealer. This dealer liees