DARCARS Honda

They have the worst customer service!!!!! Unprofessional!!! Tiarra the service advisor?? Only called once to say absolutely nothing!!! She cant even speak correctly didnt have a clue to what she is talking about !!! They hire anyone receptionist to a service advisor no experience!!!!! Will never come again and the service director was no where to be found!!!!

Jade was a excellent Sale Rep. On my test drive she was very knowledgeable about the Honda pilot and answered all my questions. She was able to get me the best price on the Honda pilot. Jade is a great sale rep for this dealership. She cares about her customers. She goes above the duties of a sales rep. If you are looking for any vehicles at Darcars Honda of Bowie please ask for Jade. Thanks again.

I have had two cases with Darcars of Honda were the repairs on my vehicle have been done very unprofessionally. The first time they changed my oil the cap was left off and the fumes quickly entered into the car. The second time they forgot to place the lug nuts on my tire causing my car to wobble very badly. I was so scared because I didn't know at first what the issue was. I placed my trust into Darcars of Honda and this is the second time that they have dropped the ball. They state on their website and when you call in the safety of their customers, which they don't. That is false advertisement and they placed me in danger not once but twice.

I had a great experience when visiting this dealer to purchase a new car. I would recommend them to anyone in the market. Their new management is great.

[Update 1/30/2021] Good responses from the general manager Gary Bearor. He resolved most issues in a week. I wanted to give him 5 stars vs. 1 star on Elijah and Marcus, so I think 3 stars is a trade-off. Here is the summary. 1. Dent repair was a paintelss dent repair. All minor dents and door dings were repaired prior to delivery. No accident. 2. Gary apologized the poor communication. No apologize from Elijah and Marcus. 3. Gary said the hood gap misalignment is within normal tolerance on most CRVs. However, a local Honda didn't agree with it and was willing to fix it for free. 4. It turns out Darcars didn't replace the battery. A local Honda replaced the battery under warranty. 5. Gary helped order parts. In addition, Gary helped to repair another small dent by sending a dent specialist to my town which is so nice. I really appreciate Gary's immediate assistance and decided to close the BBB claim.

The most poorly managed service department in the area. Next time , buy a Toyota. I arrived at 8 a.m. to have a TPMS sensor replaced. I didn't get my car back until 1 p.m. While waiting, I saw numerous customers attempt to pay for their service. The manager was summoned at least three times. He would then attempt to get someone else to ring up the sale. It was obviously a case of "its not my job man," The manager seemed clueless and didn't seem to know what was going on around him. When I exited the lounge to get my car, I slipped in a puddle of oil. I know the manager saw me slip. He didn't say a word, nor did he direct his employees to clean the oil from the floor. I was fortunate to have Mr. Michael Samuels working with me, so I was able to pay without seeking out a cashier. I will never go there for service again.

Waste of time, not upfront and unethical pricing. Did research on Black Book and got offers in writing for a 2016 Civic to sell - no longer needed it. Gave this dealership a chance at my business since it was close to home versus driving out 10 more minutes. Lowballed me on offer by $5,000 from what another place would buy my car for. Made up excuses as to why they could not offer higher and that no dealership in the area would offer more. Showed them my offer and they started fumbling back on their words. Decided to leave and drive 10 mins out to sell car to further dealer.

I brought my car in because it was making noise, I was told that it needed repairs, I agreed to the repairs, but I have not heard from the service dept in 4 business days. I left messages and I have tried to speak to anyone, but the phone just rings. The best I got was the operator and she just transferred me to the service dept and the phone just rang and rang. I also am interested in an extended warranty so I called again and reached the operator. Once again the operator transferred me to ring land.

As another reviewing stated about replacing a part that was then recommended to need replacement, my son took his Honda here for a safety recall and was told they had $2,000 of RECOMMENDED repairs needed. The car was just inspected, repaired, and titled the week before. Two of the RECOMMENDED items were to replace a cracked belt which was just replaced and rotate tires.....is that needed weekly and one other thing that would have been caught in the car inspection and was not. Makes me wonder if I can even trust that they did the recall repair!!

Terrible buying experience. After being specific in the amount we wanted to spend, as well as the pre approval from the online sales manager we did not expect to leave the dealership empty handed. Left sitting for 3 hours waiting on finance, never spoken too or talked too. Finally called to finance first words from him were the amount monthly and it was a $100 more than we had said. Manager came down after finance told us they were losing money doing this deal. Manager seemed concerned, advised returning in 2 minutes. He never returned. Finance cake back, we offered more money he says can’t help you, and dismissed us. Dealership manager and corporate as well as on line manager has contacted us in the last days, due to a Yelp review. All parties have asked what can they do to make it right, we have told them we would still like the van. Numerous promises to call us back, and yet still no one has. Terrible customer service, it is obvious that the dollar matters at DarCars Honda ( Bowie) and not the customer. We have bought many vehicles over the years, and this is by far the worst experience we have ever had.