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Reviews

Average Ratings

4.8
526 lifetime reviews. Includes reviews of Keffer Volkswagen from DealerRater.com
  • Great customer service from Darryl and Rick

    Darryl helped me through the process of choosing a new Passat, listened to my concerns and made recommendations. We finally agreed on price, and ...


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    Darryl helped me through the process of choosing a new Passat, listened to my concerns and made recommendations. We finally agreed on price, and I asked him to throw in a VW cap. Next day his colleague Rick ordered me the hat I wanted. Entire staff is good to work with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Love my Passat.

    I went in to "look" at a Passat, with no intention of buying. I enjoyed the experience, and after a little negotiation, I was offered a deal I cou...


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    I went in to "look" at a Passat, with no intention of buying. I enjoyed the experience, and after a little negotiation, I was offered a deal I could not refuse. The staff was friendly, knowledgeable and patient. I sincerely enjoyed them and I am loving my new Passat. Make sure to ask for Tanisha Hampton!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Efficient and Stress-free

    Looking for a new vehicle, I had been to five other dealerships before Keffer. Each visit took hours just to test drive and go over features. On...


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    Looking for a new vehicle, I had been to five other dealerships before Keffer. Each visit took hours just to test drive and go over features. One guy even took 20 minutes to go retrieve a business card for me! Keffer was a "breath of fresh air". I came after work and was greeted by Rick Holland in sales. He was thorough but kept things moving along. He altered the normal test drive route so I could try out different road conditions. He even stepped away when I needed "space" to think things through. The negotiation was fast and stress-free. I met several other staffers who thanked me for my purchase. Picking up the vehicle was also quick and stress-free. No waiting 30-60 minutes to see the financial rep at Keffer. Sean, who was also friendly and efficient, was ready to see me immediately. No pressure from anyone at anytime. It was all stress-free and easy-going.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • President

    Joe Matanovic has been working with me for over a year to buy the 2015 Golf TDI's. He kept in touch with me thru the whole process and when VW rel...


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    Joe Matanovic has been working with me for over a year to buy the 2015 Golf TDI's. He kept in touch with me thru the whole process and when VW released them, he got me in there and I bought 4 Golf TDI wagons and one Alltrac. My only regret in the whole transaction is could only get 4 in the model I wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fast buying process

    Brian and the team were great ! Made it easy to buy a used car.


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    Brian and the team were great ! Made it easy to buy a used car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Walked away with a Jetta

    I wish there was more than 5 stars! Pulled up a car online and called the dealer, Jeff Hayden had the car waiting in the service dept for us to lo...


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    I wish there was more than 5 stars! Pulled up a car online and called the dealer, Jeff Hayden had the car waiting in the service dept for us to look over since the weather was terrible outside. Jeff was not pushy like some car salesman can be. He was very familiar with VW, and answered any question I may have had. Test drove the vehicle and was happy with it. I mentioned another vehicle they had that interested me and without hesitation he went and pulled that vehicle to test drive as well. I had an issue with obtaining my title for my trade in so I needed to come back the next day. Had a question at DMV and when I called, Jeff answered all questions and said he was filling out all the paperwork prior to my arrival to pick up the vehicle. Came back later in the day with my toddler and they worked as expeditiously as possible to minimize the time I needed to be there. Sean was quick and efficient when we finished the final paperwork, and entertained my toddler while I signed paperwork. This being my first VW as well as first time purchasing a vehicle on my own, I highly recommend Keffer VW!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Offers foreign financing perks
    April 6, 2017

    This dealership is offers preferential and biased special financing programs for non-Americans with no credit history with only a couple of refere...


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    This dealership is offers preferential and biased special financing programs for non-Americans with no credit history with only a couple of references required. Why the preferential treatment for foreigners?

    Does not recommend this dealer

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  • Great Expirence

    Joe was fantastic! I went in at 9:15 am on a Saturday and they had me in and out in no time but were very detailed. It was a very easy process and...


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    Joe was fantastic! I went in at 9:15 am on a Saturday and they had me in and out in no time but were very detailed. It was a very easy process and I will do it again at WV.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Easy Process
    March 27, 2017

    After calling Brian about the vehicle I was looking at online he was super informative and helpful . He gave me options and choices that met my ne...


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    After calling Brian about the vehicle I was looking at online he was super informative and helpful . He gave me options and choices that met my needs.The whole process was the best buying experience in my life. I will be a Keffer VW buyer for life.

    Does recommend this dealer

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  • Best Leasing Experience Ever

    I've been shopping for the right car lease. I made an initial call to Keffer VW after talking to 5 other various dealers including other VW Deale...


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    I've been shopping for the right car lease. I made an initial call to Keffer VW after talking to 5 other various dealers including other VW Dealers. Whether it was not wanting to talk serious numbers on phone or whatever excuse to get me to dealership without any initial discussion , none compared to experience that Brian Wiles put forward. He was completely up front and informative and didn't give me a line just to get me there before discussion. I will be loyal to this dealer and salesperson. A+++++++

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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