Tustin Lexus

Called like it was --great experience as wife was super happy!

Josephine and Damon are an excellent combo! My experience with Tustin Lexus started when I spoke with Josephine on the phone on a Thursday afternoon re a certified 2013 IS350C. I was in Arizona but was planning on driving over for the car. Josephine was great on the phone, excited for me and about the car. I was not able to arrive at the dealer until Sunday to complete the purchase, but when I got there the car was out front and ready to go. Josephine guided me thru the sales process smoothly and efficiently, knowing that I would be driving back to Arizona that afternoon she was very considerate of the overall time the process would take. My experience remained excellent when I moved into the Finance office. Damon was fantastic and professional. He took the time to explain the all the benefits of the offers available to me when buying a Lexus Certified automobile. The time in the finance office can be stressful, but Damon kept it fun and relaxing. I have purchased many cars over the the years and interacted with many Finance Managers, and Damon is at the top of the the list.

Service Advisor Paul Kim is polite, courteous and conscientious. Our service needs were complicated involving different specialities within the service department and an outside insurance vender. After placing us in a courtesy car Paul went to work on the administrative detail that saved us a great deal of expense. This is a additional comfort while knowing qualified technicians are performing factory level service.

My wife and I love TUSTIN LEXUS. We've bought 4 new vehicles there in the last 12 years. Dave Rios was our salesman until he retired recently and now Andy Tran is "The Man". Everyone in the Service Dept have been great to us also.

George Chen was so courteous and kind. He addressed every concern I had regarding my vehicle and he even got me a great loaner vehicle to drive! All I can say is George really made my experience at Tustin Lexus a pleasant one and I would highly recommend George Chen. Thanks George and see you again soon!

Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well done.

Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is done when needed.

Most service advisors I've had contact with are great. They are up front and no pressure over the last 12 years. Rick is the best!

Fabulous sales and service. Highly recommend this dealer for all your Lexus needs! Accommodating and friendly. I will certainly go back for all my future Lexus needs of any kind.

Took my 07 Lexus IS250 for Takada airbag recall replacement, the dashboard was a bit tacky/damaged cause stiff after 10yrs so with removal flaked a bit around edges. They took it back and repaired under recall warranty providing a loaner. End result excellent work, i maintain in high quality my vehicle and the dash now is like before looks new. Thanks Tustin Lexus!