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Reviews

Average Ratings

4.7
205 lifetime reviews. Includes reviews of Tustin Lexus from DealerRater.com
  • Whitey and Kim were truly professional!

    Called like it was --great experience as wife was super happy!

    Dealer Response

    We're glad to hear that you and your wife had such a good experience with us, Frank! Thank you for the great review.


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    Called like it was --great experience as wife was super happy!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We're glad to hear that you and your wife had such a good experience with us, Frank! Thank you for the great review.


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  • Top Shelf Customer Service!
    May 22, 2017

    Josephine and Damon are an excellent combo! My experience with Tustin Lexus started when I spoke with Josephine on the phone on a Thursday aftern...


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    Josephine and Damon are an excellent combo! My experience with Tustin Lexus started when I spoke with Josephine on the phone on a Thursday afternoon re a certified 2013 IS350C. I was in Arizona but was planning on driving over for the car. Josephine was great on the phone, excited for me and about the car. I was not able to arrive at the dealer until Sunday to complete the purchase, but when I got there the car was out front and ready to go. Josephine guided me thru the sales process smoothly and efficiently, knowing that I would be driving back to Arizona that afternoon she was very considerate of the overall time the process would take. My experience remained excellent when I moved into the Finance office. Damon was fantastic and professional. He took the time to explain the all the benefits of the offers available to me when buying a Lexus Certified automobile. The time in the finance office can be stressful, but Damon kept it fun and relaxing. I have purchased many cars over the the years and interacted with many Finance Managers, and Damon is at the top of the the list.

    Does recommend this dealer

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  • Paul Kim Under promised and over delivered
    May 1, 2017

    Service Advisor Paul Kim is polite, courteous and conscientious. Our service needs were complicated involving different specialities within the se...


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    Service Advisor Paul Kim is polite, courteous and conscientious. Our service needs were complicated involving different specialities within the service department and an outside insurance vender. After placing us in a courtesy car Paul went to work on the administrative detail that saved us a great deal of expense. This is a additional comfort while knowing qualified technicians are performing factory level service.

    Does recommend this dealer
    Came in for service or repair

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  • 2017 Lexus RX350 F Sport

    My wife and I love TUSTIN LEXUS. We've bought 4 new vehicles there in the last 12 years. Dave Rios was our salesman until he retired recently a...


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    My wife and I love TUSTIN LEXUS. We've bought 4 new vehicles there in the last 12 years. Dave Rios was our salesman until he retired recently and now Andy Tran is "The Man". Everyone in the Service Dept have been great to us also.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience at Tustin Lexus!!!
    April 25, 2017

    George Chen was so courteous and kind. He addressed every concern I had regarding my vehicle and he even got me a great loaner vehicle to drive! ...

    Tustin Lexus

    Thank you for your feedback! We're happy to hear that you enjoyed your time at our dealership, especially with George! We are looking forward to h...


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    George Chen was so courteous and kind. He addressed every concern I had regarding my vehicle and he even got me a great loaner vehicle to drive! All I can say is George really made my experience at Tustin Lexus a pleasant one and I would highly recommend George Chen. Thanks George and see you again soon!

    Does recommend this dealer
    Came in for service or repair
    Tustin Lexus

    Thank you for your feedback! We're happy to hear that you enjoyed your time at our dealership, especially with George! We are looking forward to helping you again in the future.


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  • Service Excellence
    April 25, 2017

    Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well ...

    Tustin Lexus

    Thank you for your kind words, we genuinely appreciate it! Please let us know if there's anything else we can do for you.


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    Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well done.

    Does recommend this dealer
    Came in for service or repair
    Tustin Lexus

    Thank you for your kind words, we genuinely appreciate it! Please let us know if there's anything else we can do for you.


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  • Always fantastic service !
    April 25, 2017

    Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is ...

    Tustin Lexus

    Thank you for your kind words about our dealership, especially Derek! Please let us know if there's anything else we can do for you.


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    Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is done when needed.

    Does recommend this dealer
    Came in for service or repair
    Tustin Lexus

    Thank you for your kind words about our dealership, especially Derek! Please let us know if there's anything else we can do for you.


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  • Overall great service
    April 15, 2017

    Most service advisors I've had contact with are great. They are up front and no pressure over the last 12 years. Rick is the best!

    Tustin Lexus

    He's definitely fantastic and we're pleased to hear about your continued satisfaction with the team. Thank you for your review and we look forward...


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    Most service advisors I've had contact with are great. They are up front and no pressure over the last 12 years. Rick is the best!

    Does recommend this dealer
    Came in for service or repair
    Tustin Lexus

    He's definitely fantastic and we're pleased to hear about your continued satisfaction with the team. Thank you for your review and we look forward to seeing you again!


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  • 5 star sales and service!
    April 14, 2017

    Fabulous sales and service. Highly recommend this dealer for all your Lexus needs! Accommodating and friendly. I will certainly go back for all ...

    Tustin Lexus

    Our team will be happy to have you back! Your recommendation and comments really mean the world to us. Thank you so much and we look forward to se...


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    Fabulous sales and service. Highly recommend this dealer for all your Lexus needs! Accommodating and friendly. I will certainly go back for all my future Lexus needs of any kind.

    Does recommend this dealer
    Came in for service or repair
    Tustin Lexus

    Our team will be happy to have you back! Your recommendation and comments really mean the world to us. Thank you so much and we look forward to seeing you again.


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  • Integrity Sums Up Tustin Lexus
    April 13, 2017

    Took my 07 Lexus IS250 for Takada airbag recall replacement, the dashboard was a bit tacky/damaged cause stiff after 10yrs so with removal flaked ...


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    Took my 07 Lexus IS250 for Takada airbag recall replacement, the dashboard was a bit tacky/damaged cause stiff after 10yrs so with removal flaked a bit around edges. They took it back and repaired under recall warranty providing a loaner. End result excellent work, i maintain in high quality my vehicle and the dash now is like before looks new. Thanks Tustin Lexus!

    Does recommend this dealer
    Came in for service or repair

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