Gerald Nissan of North Aurora

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Reviews

Average Ratings

4.9
1004 lifetime reviews. Includes reviews of Gerald Nissan of North Aurora from DealerRater.com
  • Best Car Buying Experience I've Ever Had

    Just purchased a 2017 Rogue SL and I am very excited to have had no doubt the best car buying experiencing thus far. I've bought cars in the past ...

    Dealer Response

    Edward, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. I would like to congr...


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    Just purchased a 2017 Rogue SL and I am very excited to have had no doubt the best car buying experiencing thus far. I've bought cars in the past and I always felt like bait in a shark tank. Not a fun feeling and at the least could be described as stressful. This time around was much more relaxing and enjoyable if you can call spending $$$$ enjoyable. Special thanks to Dan Conro and Alexander True, some very good and straight shooting guys. I did a lot of homework and preparation before making my final decision and these guys understood. I started online working with Dan and he understood my needs and was extremely helpful with every question and request I had which made making my decision all that much easier. Afterwards, working with Alexander continue to make the purchase process seamlessly and enjoyable. Alexander took us on a test drive, explained everything, handled all of the paper work and really added onto that feeling we had of enjoyment. Although we where offered extras, no one was pushy and simply explained the product, and if we declined, we simply moved on to the next step. Thank you both Dan and Alexander as well as Sunny Phetthongsy and Matt Coneys for all your help and we'll be enjoying our 2017 Rogue SL for hopefully many years to come.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Edward, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. I would like to congratulate you on your new 2017 Rogue SL! I'm very glad to hear that your experience with our team has been very positive. It was great doing business with you. We hope to see you again! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com


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  • Great Service

    Very pleasant staff & Very Fast Service! I love the premium snacks! The receptionists Kelly & Helen are also so helpful!


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    Very pleasant staff & Very Fast Service! I love the premium snacks! The receptionists Kelly & Helen are also so helpful!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Service

    Speedy service and nice waiting area. Very nice to have snacks available if wanted. Service people are always welcoming. Thank you Nissan

    Dealer Response

    Thanks for those kind comments, Janis! I'm happy to hear we were able to serve you well. We are driven to offer great customer care and we strive ...


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    Speedy service and nice waiting area. Very nice to have snacks available if wanted. Service people are always welcoming. Thank you Nissan

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for those kind comments, Janis! I'm happy to hear we were able to serve you well. We are driven to offer great customer care and we strive to provide the best service experience. We look forward to serving you on future visits! Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com


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  • Great service ! First class employees

    Everyone was so polite ! They took care of what was needed and they didn't try to sell me something I didn't need !

    Dealer Response

    Thank you so much for this great review, Harry! I'm glad you had a pleasant service appointment, and we hope to see you next time! Sincerely, C...


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    Everyone was so polite ! They took care of what was needed and they didn't try to sell me something I didn't need !

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for this great review, Harry! I'm glad you had a pleasant service appointment, and we hope to see you next time! Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com


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  • Great service

    Prompt & efficient service plus a comfortable waiting area keep me coming back. I always appreciate the explanation of services performed, too.

    Dealer Response

    Thank you for taking the time to let us know how we are doing, Donald! Happy to hear that you enjoy prompt and efficient service every time. We lo...


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    Prompt & efficient service plus a comfortable waiting area keep me coming back. I always appreciate the explanation of services performed, too.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we are doing, Donald! Happy to hear that you enjoy prompt and efficient service every time. We look forward to seeing you again! Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com


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  • Great Service

    Matt is always friendly, explains everything well. We appreciate working with the same Person every time. It give's You confidence when the same P...

    Dealer Response

    Thank you for your kind words, David! Matt is a great asset and we appreciate him for giving you excellent level of customer service that you dese...


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    Matt is always friendly, explains everything well. We appreciate working with the same Person every time. It give's You confidence when the same Person has been there for a long time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words, David! Matt is a great asset and we appreciate him for giving you excellent level of customer service that you deserve! We look forward to seeing you again! Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com


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  • Service review

    I enjoyed the friendly employees who were more than willing to assist in anyway needed. I was also impressed with how quick the service was comple...

    Dealer Response

    Thank you so much for your review, Erin! We really appreciate your business and are so happy that Kyle and our team could provide great service to...


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    I enjoyed the friendly employees who were more than willing to assist in anyway needed. I was also impressed with how quick the service was completed seeing as I did not have an appointment. Kyle Sanchez worked on my car and provided great work and feedback and future maintenance needed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review, Erin! We really appreciate your business and are so happy that Kyle and our team could provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com


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  • Great service

    Sales person was excellent and not pushy. Was very understanding of the customer needs and took the time to explain everything.. Mr. True was great

    Dealer Response

    Thank you for your feedback and recommendation, Agron. It's fantastic to know that we were able to make your car purchase experience a positive on...


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    Sales person was excellent and not pushy. Was very understanding of the customer needs and took the time to explain everything.. Mr. True was great

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback and recommendation, Agron. It's fantastic to know that we were able to make your car purchase experience a positive one. We look forward to working with you or anyone you might send our way in the future. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com


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  • Excellent Service

    I was able to get a service appointment for new tires the same day that I called. I was very impressed with the service and the staff. I was able ...

    Dealer Response

    Thank you for reviewing your service experience, Gerald. It is our goal to provide every one of our customers with the kind of excellent service y...


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    I was able to get a service appointment for new tires the same day that I called. I was very impressed with the service and the staff. I was able to go to the Nissan Tire Advantage web site and actually select the tires I was interested in and what the costs would be at different Dealerships. The pricing was excellent at Gerald Nissan of North Aurora. I also appreciate the complimentary Quick Wash. This was my first time for service at this Dealership. I will definitely be back for future service. Thanks! Gerald Schraeder Wheaton, IL

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for reviewing your service experience, Gerald. It is our goal to provide every one of our customers with the kind of excellent service you described and I'm glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com


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  • Great service.

    Fast check-in. Clean and comfortable waiting area. Having complimentary bottled water and the coffee machine are also nice. Since I had to wait ...

    Dealer Response

    Thanks for those kind comments, Janice! I'm happy to hear we were able to serve you well. We are driven to offer great customer care and we strive...


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    Fast check-in. Clean and comfortable waiting area. Having complimentary bottled water and the coffee machine are also nice. Since I had to wait for the car, Matt assigned two mechanics to the job so I had a shorter wait time. I was thrilled to be able to leave earlier than originally told.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for those kind comments, Janice! I'm happy to hear we were able to serve you well. We are driven to offer great customer care and we strive to provide the best service experience. We look forward to serving you on future visits! Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com


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