Gerald Nissan Subaru of North Aurora

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Reviews

Average Ratings

4.9
Average based on 742 reviews
  • Gerald came through for us!

    Your mechanic knew right away what was wrong with our car. We had it serviced in St. Charles and they did not fix this particular problem. This is...

    Dealer Response

    Steve, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud t...


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    Your mechanic knew right away what was wrong with our car. We had it serviced in St. Charles and they did not fix this particular problem. This is what we took it to them for.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs and if you haven't already, follow us on Facebook and Twitter for access to exclusive content! Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com


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  • Gerald Nissan is the place to buy your next car

    Transparent, honest, friendly and efficient. This is what a dealership should be. Nice and clean facility. Fresh Starbucks coffee and other treats


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    Transparent, honest, friendly and efficient. This is what a dealership should be. Nice and clean facility. Fresh Starbucks coffee and other treats

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Satisfied customer

    Was there for a recall. Got in and got out in less than an hour. And a free car wash. Everybody there is great. Satisfied customer.


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    Was there for a recall. Got in and got out in less than an hour. And a free car wash. Everybody there is great. Satisfied customer.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome

    Great! Chris and Matt were very helpful in making sure that my vehicle was taken care of properly. Will definitely be coming back for all my servi...

    Dealer Response

    Thank you so much for your review, Kris! We really appreciate your business and are so happy that Chris and Matt could provide great service to yo...


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    Great! Chris and Matt were very helpful in making sure that my vehicle was taken care of properly. Will definitely be coming back for all my service needs.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review, Kris! We really appreciate your business and are so happy that Chris and Matt could provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Brian Trout Service Manager btrout@geraldauto.com


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  • Great Team

    everything was GREAT All was very timely, and was excellent service Thank you, Thank you, Thank you and Thank You.

    Dealer Response

    Albert, thank you very much for taking your time to leave us a great review. We are pleased to hear about your great experience at Gerald Subaru o...


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    everything was GREAT All was very timely, and was excellent service Thank you, Thank you, Thank you and Thank You.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Albert, thank you very much for taking your time to leave us a great review. We are pleased to hear about your great experience at Gerald Subaru of North Aurora. If there is anything else we can do for you just give us a call. Sincerely, Brian Trout Service Manager btrout@geraldauto.com


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  • Great Experience, Excellent Salesman

    We appreciated all that Dave Racine, our Sales Consultant did to help us choose the right car at the right price. He took the time to get us the r...

    Dealer Response

    Thanks so much for this 5-star review about your purchase experience, Robert! I am happy to hear your time spent with Dave was pleasant. Our goal ...


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    We appreciated all that Dave Racine, our Sales Consultant did to help us choose the right car at the right price. He took the time to get us the right financing for our purchase and he was a pleasure to work with.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for this 5-star review about your purchase experience, Robert! I am happy to hear your time spent with Dave was pleasant. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com


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  • My salesman was right up front to meet me.

    My salesman Alexandria true was very professional, went over every aspect that I needed to know. Very detailed. Also advised that if I had any far...

    Dealer Response

    Annie, we appreciate you taking the time to leave us a great review! We are pleased to hear Alexandria did a great job in assisting you in your pu...


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    My salesman Alexandria true was very professional, went over every aspect that I needed to know. Very detailed. Also advised that if I had any farther question to just give him a call and who be sure to assisted me with whatever I needed.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Annie, we appreciate you taking the time to leave us a great review! We are pleased to hear Alexandria did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com


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  • Great service

    I loved it! I got a new car. Thanks to Alex Ortiz. I will highly recommend all my friends and family to Alex Ortiz. He was patient amd very nice.

    Dealer Response

    Thank you for this great review and congratulations on your new car, Deshaybian! Alex is truly an exceptional employee and we appreciate him for p...


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    I loved it! I got a new car. Thanks to Alex Ortiz. I will highly recommend all my friends and family to Alex Ortiz. He was patient amd very nice.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this great review and congratulations on your new car, Deshaybian! Alex is truly an exceptional employee and we appreciate him for providing great service to you. We look forward to assisting you again down the road! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com


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  • Service completed on time. everything explained.

    The work is always completed on time and explained thoroughly. The waiting area is comfortable. Service is great. Staff is very professional.

    Dealer Response

    Margaret, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a co...


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    The work is always completed on time and explained thoroughly. The waiting area is comfortable. Service is great. Staff is very professional.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Margaret, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com


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  • Great service and done right.

    Customer contact is more than pleasant, everyone very friendly. You get in and you get out on time and the job is done right.

    Dealer Response

    Thank you so much for your review, Stanley! We really appreciate your business and are so happy that our team provided great service to you and yo...


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    Customer contact is more than pleasant, everyone very friendly. You get in and you get out on time and the job is done right.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review, Stanley! We really appreciate your business and are so happy that our team provided great service to you and your vehicle. We look forward to seeing you again! Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com


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