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I was considering buying / leasing my third vehicle from Audi ... but was really on the fence ... pretty happy with my 2012 Q5 ... but Kevin explained... all the reasons to buy a 2018 ... over the course of a few calls.. back & forth I decided he was absolutely right!!! I test drove more than just the Audi ... but because of Kevin I now own a 2018 Q5 !!!
Friendly and courteous service. The service was performed as promised and on time. Service advisor was very knowledgeable, courteous and friendly. Facility... is very clean.
Loaner car was great. There was no coffee cups or lids in their coffee station. And I want to say a day old doughnut was the food present
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to do...ing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Larson Porsche Audi Team
Aubrey is always willing to help and provides excellent service. Derrick worked on my car and he did an excellent job as well. They keep me coming... to you.
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our cus...tomers. Sincerely, The Larson Porsche Audi Team
Dropped off my car for a completion of an oil consumption test and the tech FORGOT TO PUT OIL IN MY CAR! REALLY!?! How does that even happen when they... had it for 4 hours and the only reason it was there was because the oil light came on and I was specifically told not to put oil in it myself. I live over 60 miles away!!
We're sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's s...ervice needs were not met. Please contact us at your earliest convenience as we'd like to further understand what happened and address these concerns. We look forward to hearing from you. Sincerely, Customer Care, firstname.lastname@example.org
I received a constant updates via voicemail throughout the process. I appreciated being kept in the know. I also liked having my car washed.
Very attentive. Dan, the service manager, answered all of my questions and provided additional information on care of my vehicle. All the staff I interfaced... with while waiting were very gracious. Definitely a positive experience.
Our sales person, Brian Reed, was absolutely fantastic! Super helpful, answered all of our questions, and was patient with us as we asked a lot of him.... Super high marks for him!
Very professional and courteous. It requires 20 words......... Ok, I’m trying to submit a nice survey but it keeps saying I need more words. Please... fix that!
Wasn't rushed into buying a car, answered all of my questions and were courteous. Mike was helpful, explaining all of the car functions and options.