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Reviews

Average Ratings

4.9
284 lifetime reviews.
  • Review for Bob

    I am on my 4th vehicle from this dealership and all of them have been with Bob. I don't use any other salesman. His experience partnered with his ...


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    I am on my 4th vehicle from this dealership and all of them have been with Bob. I don't use any other salesman. His experience partnered with his knowledge always amazes me. I look forward to my next deal with him.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Loyal, satisfied customer.

    Number 1 - Dan MacDonald. Dan is a consummate professional; personable and welcoming while being infinitely knowledgeable about BMW products and s...


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    Number 1 - Dan MacDonald. Dan is a consummate professional; personable and welcoming while being infinitely knowledgeable about BMW products and service. Then, the clean showroom, comfortable seating area with juices, Arnold Palmers and the like. And, of course, the work gets done efficiently. Getting a great loaner is a necessity, too, although now I have a problem - I got an X3 for this visit, and now my wife wants one...

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fantastic service

    My service representative , Dan, went above and beyond to make sure my experience was first class. He was very responsive and kept me informed eve...


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    My service representative , Dan, went above and beyond to make sure my experience was first class. He was very responsive and kept me informed every step of the way. He is an asset to your company.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Knowledgable Service Advisors

    The valet when first arriving at service are incredibly personable and attentive. They meet you at your car quickly and efficiently. I had the ple...

    Dealer Response

    Nicole, thank you for sharing this great feedback with us. We feel our service department is what makes BMW Gallery of Norwood special. Reviews li...


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    The valet when first arriving at service are incredibly personable and attentive. They meet you at your car quickly and efficiently. I had the pleasure meeting with both Cameron Wilmot and Dan Drinkwater. They both have a vast knowledge of BMWs and were able to answer many of my questions. They both were very polite and extremely eager to please. I was much happier with the service here in Norwood then where I purchased my BMW in Peabody. They fixed a major issue with my BMW and even called BMW directly to ensure it was fixed properly. I have complete confidence in the service techs here at Norwood.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nicole, thank you for sharing this great feedback with us. We feel our service department is what makes BMW Gallery of Norwood special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, BMW Gallery of Norwood Team


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  • Service

    Staff is accmmodative and helpful. Completed within promised time. Provided alternative transportation service. Dan is known to me for years from ...

    Dealer Response

    Prasad, thank you so much for this 5-star review about your service experience! We always enjoy hearing from our customers. We are pleased to hear...


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    Staff is accmmodative and helpful. Completed within promised time. Provided alternative transportation service. Dan is known to me for years from my previous 328

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Prasad, thank you so much for this 5-star review about your service experience! We always enjoy hearing from our customers. We are pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and we are glad to hear that Dan and our team has shown you their commitment to this. Regards, BMW Gallery of Norwood Team


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  • Great service

    It was very easy and Theresa was great.The car was ready on time and cleaned as always.The people there are very respectful.

    Dealer Response

    Joe, thank you for taking the time to share your thoughts with us. Reviews like yours provide encouraging feedback and let us know we are meeting ...


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    It was very easy and Theresa was great.The car was ready on time and cleaned as always.The people there are very respectful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joe, thank you for taking the time to share your thoughts with us. Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best regards, BMW Gallery of Norwood Team


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  • Great buying experience

    I have purchased two cars here over the years, had a great experience both times. The team worked hard to find me a car that fit my needs.

    Dealer Response

    Michael, thank you for your continued patronage and for leaving us this terrific feedback. Our team works extremely hard to keep our customers com...


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    I have purchased two cars here over the years, had a great experience both times. The team worked hard to find me a car that fit my needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thank you for your continued patronage and for leaving us this terrific feedback. Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded. If there is anything more that we can do please come back and see us again. Take care! Best regards, BMW Gallery of Norwood Team


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  • Great service and kind people

    from dropping off my car to meeting with Dan, everything went smooth. Dan was great getting me checked in and Keith, He's just the best. Can't say...

    Dealer Response

    Carol, thank you for leaving us your positive review. Dan is wholly devoted to the success of our guests' experiences and we are both lucky and pr...


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    from dropping off my car to meeting with Dan, everything went smooth. Dan was great getting me checked in and Keith, He's just the best. Can't say enough about him!!! The very best!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carol, thank you for leaving us your positive review. Dan is wholly devoted to the success of our guests' experiences and we are both lucky and proud to have him on our team. Please come back and see us again in the future with anything else you might need. Take care! Best regards, BMW Gallery of Norwood Team


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  • Inspection, brake issues

    A good experience especially since I was given a nice loaner car and could go on with my daily schedule. Car was ready when I was told it would be.

    Dealer Response

    Cynthia, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the tho...


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    A good experience especially since I was given a nice loaner car and could go on with my daily schedule. Car was ready when I was told it would be.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cynthia, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best regards, BMW Gallery of Norwood Team


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  • Great service

    Everything was very simple to set up and the whole process was seamless. Looking forward to the next appointment as it was such a great experience.

    Dealer Response

    Daniel, thank you for taking the time to write this review. We are so very pleased that we could make your visit simple and easy, and we believe t...


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    Everything was very simple to set up and the whole process was seamless. Looking forward to the next appointment as it was such a great experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Daniel, thank you for taking the time to write this review. We are so very pleased that we could make your visit simple and easy, and we believe that's how every servicing experience should be. If there is anything more that we can do please come back and see us again. Take care! Best regards, BMW Gallery of Norwood Team


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