BMW of Norwood

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
446 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 9, 2020

    Thanks Dan McDonald for not trying to run up the bill on my 2013X1. You had the service team start with the least expensive repair options before delving... into more costly options. Thanks for looking out for the consumer.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Our customers are our top priority, and it is great to hear that this was reflected in your time working with Dan! We appreciate you taking the time t...o share and hope to see you back at BMW of Norwood in the future. Safe travels in your 2013 BMW X1!

  • 5.0 out of 5
    October 30, 2020

    I would definitely recommend this dealership to families and friends ,also all the service you need for your car. They are very courteous and friendly... ,exceptional service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are honored to earn your recommendation, Roberto! Thank you very much for being part of the BMW of Norwood family.

  • September 28, 2018

    I purchased a used 2014 Audi Q5 Tdi for from David Josephson and Tarek at Gallery BMW back in August for my mother. She had a few issues with the car and... I was beginning to think I'd bought a lemon. She lives in NH and David sent up a loaner car for her, took the Q5 back to his shop, ordered parts from Germany and fixed EVERYTHING! The car has been absolutely PERFECT since. David Josephson went above and beyond what I'd expect any used car dealer to do. He was friendly and was very professional. He made purchasing a car from out of state simple. I recomend David and the BMW gallery to anyone looking for an honest dealership. They stayed true to their word and went ABOVE AND BEYOND!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, We are so happy to see that David gave you such an excellent experience, and we'll make sure that he sees your wonderful feedback. If there's... anything else we can do for you, please reach out. In the meantime, we wish you the best and enjoy your ride.

  • 5.0 out of 5
    October 12, 2020

    If not a bit pricey, even with specials. The waiting area is cold and noisy and some people had to stand. Overall, I do prefer working with BMW dealerships.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate you taking the time to share this feedback as our team is constantly trying to improve the customer experience. If you would like to sha...re any additional details regarding your last visit, please don't hesitate to call us. Thank you for your business.

  • 1.0 out of 5
    September 29, 2020

    So now this makes the second time after one week of " diagnosis", Repairs" $1800 later and again I have received my vehicle "the lemon" with obvious noise... when vehicle is off and no key in when key fob is unlocked or locked you hear a loud beeping noise never had this before-it last for about 2 minutes and keeps going on and off on its own! My vehicle was not put back together! I open my glove to put registration back and back piece out you can see all the way back into the hood I'm guessing! The car is shaking and idling very obviously loud and you can literally feel you body jerking and trembling. It sounds as if the engine is going to shut off! You mean to tell me they kept it over the weekend again delaying everything on my end to again give me back a car that is not fixed properly! Outrageous! I have yet to receive a call from general manager! Rodrigo Lembo now states that it is out of his control, wouldn't even answer the phone to speak to me after all the praise and worthy I thought he was! But obviously this dealership and their moral obligation to the customers is all the same! From the leaders down to the workers! This is why that place is ran like this! Incompetent workers-managers-general manger-corporate! This would be the time in which is well over due-to honor my request! I've never seen/heard anyone treat their customers like this! Do not ever buy a vehicle from these people. Or repair there! They are only after putting a bandage over the real problem, altering documents and over pricing! All they do is play up the part of a Luxury brand! The worst! Take my word, please you don't want the headache the financial disparities-or even the risk of your life- given a faulty car! The proof is all in the repairs history I need not say more!

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    Does not recommend this dealer
    Came in for service or repair
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  • 1.0 out of 5
    September 24, 2020

    I'll start off by saying I would like a return call from Todd Skelton! There aren't enough characters in this forum for my complaint! Since the purchase... of my vehicle I've had warranty issues that were not addressed despite me bringing in the veseveral times while in warranty. They let the warranty run out and then stated that can not duplicateafter paying loan for 1 and half years while my car parked in my driveway not working. After 3k of my own money to fix this lemon of a car still had problem. Alex archer awful general manager decided he would pay 1,500 of the work! Work which I had just fixed and didn't need fixing. Smh! I pay 1800 to pick up "repaired" car! By the time I drive 20m to get home the same tensioner belt I've been screaming about pops! So now still out a car, still paying over350$ to bank! They won't properly fix car, and won't own up to their awful Machanic and honor a trade in! This situation has ruined my credit, my sanity, depression with a sick child I don't have a car to bring to doctor visits! Rodrigo lembo manager is the only one who made things happen quicker for me! As Bmw can now see! It does not matter what anyone does this car I was sold is a lemon from day one! Machanic was just too incompetent in duplicating it just like they were incompetent in my recent repair that could have cost me my life if this belt popped on the highway! I need immediate attention! Lawyers already involved! I need the CEO to take ownership and action against all the incompetent ppl at his dealership! Thank you!

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    Does not recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    September 17, 2020

    I want to thank Dee at BMW Norwood she's awesome to work with. We visited the dealership multiple times with many questions never once were we pressured... in any way to purchase a car. The first time we looked around and second time took a car for a ride still no pressure. I told Dee we were thinking between 2 cars but still wanted to look around again no pressure. I have never had an experience like this, it's great. Normally I hate going to dealerships. We purchased a great car work with Dee and Alex. I can't say enough about the amazing service!

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    Does recommend this dealer
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    BMW of Norwood

    We understand that the car-buying process can be intimidating and it's wonderful to hear that Dee made it pressure-free. Thank you so much for allowin...g us the chance to earn your business! We are so glad that you were able to find the right vehicle for you, and we love to know that you're happy. Enjoy your day! - BMW of Norwood team

  • 1.0 out of 5
    August 29, 2020

    Terrible service experience. Called to make an appointment for 4 tires and alignment. Told the scheduler that I had a price match quote. She said to bring... it along. When I got there, Carlos told me he could not match the prices. Very unethical. If there was a question, the scheduler should have had me talk to Carlos before booking the appointment. They just figured I'd show up and they'd say no and I would have them do the work anyway. I walked out and will never return. I had leased four cars from them in the last 10 years. Never again. Go to another dealer, these people cannot be trusted.

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    Does not recommend this dealer
    Came in for service or repair
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    BMW of Norwood

    I'm sorry to hear that you are frustrated. I assure you that we do strive for competitive pricing here, and I sincerely apologize if there was a misco...mmunication. We are grateful for your longtime business, and I would like to speak with you directly to see what more we can do to assist you and make this right. Unfortunately, I am unable to find your contact information without a name - would you consider giving me a call?Thank you,Rodrigo Lembo - Service Manager - 781-278-1286

  • 1.0 out of 5
    August 27, 2020

    We purchased BMW 5 Series in beginning of June 2020 but didn't receive the vehicle until over a month later. When we purchased the vehicle, my dealer Adrian... promised that they will take care of the registration and delivery on time and I don't have to worry about anything but everything keeps delayed because of Covid. If they weren't so sure about the timing then they shouldn't make the promise in the first place. After several calls to find out the delivery date so in the end they told me that they will reimburse my first month of payment. However, it's be almost 3 months and I still haven't receive any check in the mail box regarding to the reimbursement yet. I called the salesman Adrian and left the voicemail. Never call back until a week later just to let me know that he needs to talk to his manager first. 2 Weeks later since that call, he called me again and asking me if I receive the check yet and I said no so he asked me to email him the copy of the first payment. I emailed him and it's been 2 weeks I still haven't hear anything back. I'm so tired of calling them all the time and receive no straight answer. They're playing games with customers. All they do is getting you buy their car and as soon as you sign the paperwork, they don't care about you anymore because they already got their money. I don't know who has the control of the reimbursement they're talking about. I contacted BMW North America they told me I have to talk to BMW of Norwood and this whole thing makes me very upset and frustrated and not sure if I want to come back to this dealership in the future.

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    Does not recommend this dealer
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    BMW of Norwood

    I am so sorry for your frustrations as it is our goal to provide a seamless sales process for shoppers. It sounds like there has been some miscommunic...ation along the way and I do apologize. I'd like to step in here to try to take care of your concerns. I am afraid I won't be able to reach you without a full name so please consider giving me a call at your convenience. Thank you, Ian Cunningham - General Sales Manager - 781-278-1419

  • 5.0 out of 5
    July 22, 2020

    I've been dealing with BMW Norwood for many years (having purchased many vehicles there). I wouldn't go anywhere else and highly recommend this dealership.... Quality of vehicles, price, service and top notch management and sales staff.

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    Does recommend this dealer
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    BMW of Norwood

    Reviews like this one always make our day, Patrick! It makes us proud to know that we've been earning your repeat business over the years by providing... exceptional service. Thank you for continuing to come to BMW of Norwood for all your car-buying needs, and thank you for the hearty endorsement!

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