Passport INFINITI of Alexandria

We had a great experience at Passport Infiniti of Alexandria. We weren’t looking to buy but they made us an offer we could not refuse. Loving our new 2024 QX80. It’s absolutely gorgeous! Our sales rep, Anthony, was AWESOME! He never made us feel pressured. He was very knowledgeable. He answered all our questions and was very patient while we stepped away for lunch to think about his offer. Once we purchased, he made sure the truck was set up and comfortable for our 2 hour drive home. I would definitely recommend Passport of Alexandria and Anthony to anyone looking for a new Infiniti.

Just purchased my 2nd car from here. Completely satisfied with both. Thanks to Anthony, I'm loving my recent purchase!

Epic failure. No updates. No timeliness. Lacking in due diligence and knowledge. So called service manager was inexperienced in customer service. The so called manager that did reach out after I wrote something just wrote a general apology that their HR person would write for them. Nothing that gives a hint of real accountability or care. Your run of the mill apology. Insulting.

Where do I start... The sales process was just fine. They were very attentive but that's expected to make a sale. The finance part was a joke. The finance guy took all of my info and then disappeared and left me waiting for almost 2 hours. Come to find out, he left and went home for the day and never handed me off to anyone else. (who does that). By this time, it was close to closing and the finance person who I was given to work with rushed through the process with me. At the time Infiniti was offering a 4.99% rate and I had to tell him that because he was not aware and tried to give me a higher rate. Granted they make money off of the finance piece but come on, don't be shady! I purchased an additional 3-year extended warranty and was under the impression that that would kick in after the original manufacture warranty and the CPO warranty expired. That doesn't seem to be the case and it was not explained to me at time of purchase! Fast forward 1 year 7 months later...my car was stollen. The insurance company deemed it a total loss and I called the dealership and spoke to Andrew Williams (sales manager) and advised him of what had happened and that I wanted to cancel my (never used) warranty only to be told that they were going to prorate it to the inservice date. WHAT??? The CPO coverage just started, and the extended warranty hadn't even kicked in. That was on June 6th. He requested info that I sent to him the same day. When I followed up a week later because I had not heard back from him, he requested the same info a second time. Although I had already sent it and he confirmed receipt, I sent it again. Today is June 24th and although I have followed up several times, I have not heard a single word from him! GREAT CUSTOMER SERVICE and keep in mind this guy is a manager! I have since filed a complaint with Infiniti consumer affairs regarding my experience with this dealership and my next stop will be the BBB if this is not resolved and my money refunded in full by the end of this week. I considered purchasing another Infiniti Q50, because I did like the car but opted not to because of my experience with this dealership! They not only lost another sale but the lost all of the service that comes with it. Because of this experience with this dealership, I decided to do some research on them and see if others have had similar issues. I found out that the FTC took action against them for some shady behaver that resulted in them having to pay out 3.3 million to customers that they discriminated against and/or charged illegal fees to. I can't say that I am surprised after my dealings with them. If you are in the market for an Infiniti (they are good cars), I recommend that you find another dealership and avoid this one at all costs.

This dealership is Par Excellence! The customer service I received from my salesman Anthony was second to done. Kudos to Sales Manager L. Turner. These two took great care of me. Professional 100%!!!!

My sales person Dino was very prompt leading up to the day of and throughout my visit . He made sure that my purchase went smoothly and I was comfortable with everything. I liked the teamwork with the his management team during his absence, it was very professional . I would recommend this dealership to others as well.

Members were nice & process was relatively fast. I went there for one item they had, test drove it, liked it & took it. Made is simple for them as well I hope.

I try to always have my Infiniti serviced at Passport. The staff is uniformly friendly and helpful and the work is done right each time. Whenever I need a free loaner car, they have provided one quickly. I haven't used the valet service (pick up the vehicle at my home and return it) but it's nice to have that option.

I just came back from the Alexandria Infiniti service center. I want to share my experience. I would hope the service department will give attention to... Please take this review as constructive comments for better customer service. Here are my experience at the service center: 1. Reason for service center visit: My Infiniti Car battery died this morning. After jump started the battery, I went to the service for checkup since I bought the battery two years ago which is still under warranty. The advisor by the name Chris Dionyssopoul advised me performing the battery testing. The battery passed after waiting for more than two hours. Since the battery passed the testing I was informed that they would not replace it. I accepted the advice. 2. Mr. Dionyssopoul also informed me that they performed multi-point vehicle inspection and recommended five services. One of them is to replace cabin air filter. I am surprised with the recommendation since the cabin air filter was replaced one month ago and they still are recommending for service. I thought the procedure is that the technician will first check the existing condition and recommend any required replacement. Unfortunately, that wasn't the case or didn't happen. 3. The service advisor, Mr. Chris Dionyssopoul informed me that they would wash the car before delivering the vehicle. I was advised to wait for 30 minutes but I waited more than one hour. Finally, I was informed that the car was ready but found out that the car was not washed at all. 4. Overall, I would suggest the advisor getting a training to be courteous and friendly for better customer service.

Great atmosphere entire staff &DINO my sales advisor were outstanding overall a great day getting my awesome Q50 red sport!