Momentum Toyota of Fairfield

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Reviews

2.0
37 lifetime reviews.
  • customer service

    This time had it more together. I've haven't had best experiences. Once my frame was bent from lifting the car in the wrong spot. Another time I m...

    Dealer Response

    Kimberly, I am sorry to hear that you haven't had the best experiences in the past, but am glad that we were able to make it up to you, especially...


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    This time had it more together. I've haven't had best experiences. Once my frame was bent from lifting the car in the wrong spot. Another time I made an appointment online and it didn't show in their system, although I received the confirmation. I had to wait like I didn't have an appointment, when I did. This time, I made appointment by phone. It was showing and was a reasonable length of time. The employees are always friendly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kimberly, I am sorry to hear that you haven't had the best experiences in the past, but am glad that we were able to make it up to you, especially with our friendly service. Thank you for trusting us with another chance. Please come visit us again for any future needs.


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  • Untrained sales reps.

    I came in to buy a car. I test drove. It and could not get the sales reps to understand I was wanting to finance. All he seemed to understand was ...


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    I came in to buy a car. I test drove. It and could not get the sales reps to understand I was wanting to finance. All he seemed to understand was that we wanted a set price so we would have to lease the car. We said no thanks and said we would take our movie tickets that were promised after a test drove. Well we never got them for either. It has been about four month now and have heard nothing from them. Going to Nissan I guess.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • poor service

    I showed up ready to buy a vehicle and received horrible customer service. no one could help me. I was not provided with a value for my trade de...


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    I showed up ready to buy a vehicle and received horrible customer service. no one could help me. I was not provided with a value for my trade despite asking several times for an appraisal. very disappointed as I was ready to buy a vehicle!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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