Momentum Toyota of Fairfield

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Reviews

Average Ratings

2.0
37 lifetime reviews.
  • customer service

    This time had it more together. I've haven't had best experiences. Once my frame was bent from lifting the car in the wrong spot. Another time I m...

    Dealer Response

    Kimberly, I am sorry to hear that you haven't had the best experiences in the past, but am glad that we were able to make it up to you, especially...


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    This time had it more together. I've haven't had best experiences. Once my frame was bent from lifting the car in the wrong spot. Another time I made an appointment online and it didn't show in their system, although I received the confirmation. I had to wait like I didn't have an appointment, when I did. This time, I made appointment by phone. It was showing and was a reasonable length of time. The employees are always friendly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kimberly, I am sorry to hear that you haven't had the best experiences in the past, but am glad that we were able to make it up to you, especially with our friendly service. Thank you for trusting us with another chance. Please come visit us again for any future needs.


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  • Untrained sales reps.

    I came in to buy a car. I test drove. It and could not get the sales reps to understand I was wanting to finance. All he seemed to understand was ...


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    I came in to buy a car. I test drove. It and could not get the sales reps to understand I was wanting to finance. All he seemed to understand was that we wanted a set price so we would have to lease the car. We said no thanks and said we would take our movie tickets that were promised after a test drove. Well we never got them for either. It has been about four month now and have heard nothing from them. Going to Nissan I guess.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • poor service

    I showed up ready to buy a vehicle and received horrible customer service. no one could help me. I was not provided with a value for my trade de...


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    I showed up ready to buy a vehicle and received horrible customer service. no one could help me. I was not provided with a value for my trade despite asking several times for an appraisal. very disappointed as I was ready to buy a vehicle!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Car purchase experience

    I'm enjoying my new car and I'm really happy with the deal I got from Momentum Toyota. Our experience at the dealership was very good and easy. We...

    Dealer Response

    We appreciate the time you took to leave such a nice review, Vincent! We love to know that our customers are satisfied and that they can leave our...


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    I'm enjoying my new car and I'm really happy with the deal I got from Momentum Toyota. Our experience at the dealership was very good and easy. We were so relax during the process of the transaction. I felt that my sales representative Rocky Park was great and he took care of us and made sure we were satisfied. Rocky was nice and wonderful and I will surely recommend him to my friends and family. Vincent

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate the time you took to leave such a nice review, Vincent! We love to know that our customers are satisfied and that they can leave our dealership happy and confident about their experience. Please let us know if we can do anything else for you in the future. Enjoy your new car!


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  • Great Service Department

    Service department is great. They were very straightforward in what needed to be done and how long it would take. I went in on my time of appointm...

    Dealer Response

    Wow, what a terrific post! I'm so pleased to hear that you found our service department straightforward and were able to get you everything you ne...


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    Service department is great. They were very straightforward in what needed to be done and how long it would take. I went in on my time of appointment, and didn't have to wait a second before being helped. To cap it all off, their complimentary rental car is a great catch. Will be coming here for any minor or major services and repairs so long as I own a Toyota.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, what a terrific post! I'm so pleased to hear that you found our service department straightforward and were able to get you everything you needed. Thank you for stopping by and we hope to see you again!


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  • Friendly service, clean showroom

    The salesman who helped me did not pull out all of his guns, therefore, I didn't feel like running out. People were more respectful.

    Dealer Response

    Mary, thank you so much for the kind words. Of course we strive to respect our customers. We never want our customers to feel pressured. Please fe...


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    The salesman who helped me did not pull out all of his guns, therefore, I didn't feel like running out. People were more respectful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, thank you so much for the kind words. Of course we strive to respect our customers. We never want our customers to feel pressured. Please feel free to come visit us again.


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  • clean facility

    Service Manager always makes time to come out to greet you, and discuss optional concerning your vehicle maintenance along with the service writer.


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    Service Manager always makes time to come out to greet you, and discuss optional concerning your vehicle maintenance along with the service writer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service and Great Dealership Staff!

    Making my routine appointment was easy, I was greeted immediately by Mr. Dave Crawford. Everything was explained to me and the wait time was very ...


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    Making my routine appointment was easy, I was greeted immediately by Mr. Dave Crawford. Everything was explained to me and the wait time was very reasonable and comfortable.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Toyota Representatives

    All your service people are very friendly and efficient! The wait for my vehicle was quite short. The new coffee was delicious,...thanks!


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    All your service people are very friendly and efficient! The wait for my vehicle was quite short. The new coffee was delicious,...thanks!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2006 Toyota Maintenance and Brake Job

    How quickly and completely the job actually got done. I was expecting to be there until about noon, but the work was completed fairly quickly per...

    Dealer Response

    Robert, thank you for taking the time to leave us this awesome 5-star review. We are glad to learn that your recent experience without service dep...


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    How quickly and completely the job actually got done. I was expecting to be there until about noon, but the work was completed fairly quickly permitting me to leave by about 10:45.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, thank you for taking the time to leave us this awesome 5-star review. We are glad to learn that your recent experience without service department went quickly. We appreciate your business and look forward to working with you again in the future.


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