Max Madsen's Aurora Mitsubishi

New 888-901-3192 Dealer Website
Used 888-593-7628 Email Dealer
Service 866-955-5201

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Reviews

Average Ratings

4.2
Average based on 17 reviews.
  • Excellently Service

    Jorge sales guy, Jeff finance guy and Ken business guy are great employees they help me get my dream car and They went extra mile to make sure I w...


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    Jorge sales guy, Jeff finance guy and Ken business guy are great employees they help me get my dream car and They went extra mile to make sure I was satisfied.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience, better than expected.

    Very knowledable sales team. Personably and friendly. FNI guy had a good sense of humor and seemed honest and true to his word.


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    Very knowledable sales team. Personably and friendly. FNI guy had a good sense of humor and seemed honest and true to his word.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Review

    Working with Bridget Marley was a great experience. After a few minutes of speaking with her I was very comfortable. She was honest with me and a...


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    Working with Bridget Marley was a great experience. After a few minutes of speaking with her I was very comfortable. She was honest with me and answered all my questions. She listened to what I wanted and didn't force her opinion on me which made the car buying process so much easier. I really enjoyed her speaking to me about her first car. I would definitely recommend Max Madsen Aurora to purchase your car. In addition to Bridget, the other sales members were very nice and extremely helpful. Thank you Bridget for assisting me. Youlanda¿¿¿

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • don't expect help after you purchase

    Bought a 2009 Lancer & asked about a second key fob & wheel lug lock & was told the car was so new to the dealer that they were still waiting on t...


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    Bought a 2009 Lancer & asked about a second key fob & wheel lug lock & was told the car was so new to the dealer that they were still waiting on the previous owner to get them. Here it is a month & a half later & My daughter stopped by & asked if they were in yet & they want to charge her. I then call & get the run around & leave messages & no one calls back. hmm mm be careful dealing with them, you may not be able to get what you expect from them. Oh & don't forget to get it in writing, when we asked to we were told that it's no big deal for a key & lock you don't need to put things like that down, we will call & get that for you from the previous owner.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Overall a good dealership.

    We purchased a 2013 Lincoln MKS at a Great price but it did have a few issues. We had to take it to a local dealership ( we live three hours away ...


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    We purchased a 2013 Lincoln MKS at a Great price but it did have a few issues. We had to take it to a local dealership ( we live three hours away from Aurora ) the next day to have the belt tensioner and serpentine belt replaced due to the bearings and belt making a noise. That problem can usually be masked with a little lubricant spray, might have been coincidentally too though- it was still under factory warranty too so it got fixed for free. We were also missing a letter emblem spelling "LINCOLN" that the sales person said they would order and get us right away- 7 weeks later- no emblem. But I did get an email from the one of the managers asking how I was enjoying the car and if there was anything else they could do for me. I sent an email back asking about my emblem and they explained that the sales person that I had was no longer working there and they would get me one ASAP. And they did a fantastic job of making sure I got it this time. Overall a good dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Service!

    I just bought a Mitsubishi Outlander 2016 and the salesman Herman was great! He was very patient, answered all my questions, provided me with diff...


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    I just bought a Mitsubishi Outlander 2016 and the salesman Herman was great! He was very patient, answered all my questions, provided me with different options and got me a great deal!! I recommend this dealer to everyone!! And specially recommend Herman!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience at Max Madsen

    Jim Miller took care of us from beginning to end. Car was ready on arrival and our time was valued. Jim made buying a used car an enjoyable experi...


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    Jim Miller took care of us from beginning to end. Car was ready on arrival and our time was valued. Jim made buying a used car an enjoyable experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Nightmare Friday 13th!

    I originally wrote a glowing review on Feb. 13th, 2015, what a mistake! After looking at two other dealers, we stopped at Max Madsen Mitsubishi. O...


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    I originally wrote a glowing review on Feb. 13th, 2015, what a mistake! After looking at two other dealers, we stopped at Max Madsen Mitsubishi. Our salesperson, Ryan Clark, was cordial and answered our questions, we were just looking as our lease was ending on our Honda CRV on April 24th. I had already made the March payment two weeks early. We were trying to stay in budget as we are Senior Citizens, so we hesitated on going forward with the offer. Ryan left us for a few minutes and came back with the Sales Manager, Jeffrey Martin. He said it had been a "slow month" they could buy out our lease and even turn the car in for us. Wow! news to us as this was our first leased car. Everything preceded smoothly, even down to the Finance Manager, Mike I., telling us we would get a refund from Honda once they paid off the lease. Great news! Wrong! Nothing happened at Honda after they turned our car on Friday night and we signed off on it Saturday, Feb. 14th. We then received a bill for the last payment of lease. I tried to speak with Ryan Clark on Monday, March 9th(he no longer works here), left message for Jeffrey Martin on March 9th, 10th, and 11th, finally a call on Thursday, March 12th(he'd look into the matter). We received a call on Friday 13th of March and no he didn't say that. Funny that we didn't know about a buyout until he mentioned it and why did Finance Manager tell us we would get a refund from Honda? Love the car but would and will not recommend this dealership!!!!!!!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • great experience

    Bought two cars from Max Madsen our sales person was Jim Miller graet salesman very knowledgeable and very polite not pushy I would recommend Max ...


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    Bought two cars from Max Madsen our sales person was Jim Miller graet salesman very knowledgeable and very polite not pushy I would recommend Max Madsen and Jim Miller as your salesman thanks for everything . Ted and Barbara !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Wonderful Car Buying Experience all around

    We went to this dealership because they had the car that we were looking for. We had gone to other dealerships that would not give us the price we...


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    We went to this dealership because they had the car that we were looking for. We had gone to other dealerships that would not give us the price we were looking for and didn't have that great of customer service. Our salesman Jimmy Miller was absolutely amazing from the moment we stepped in the door. We told him what we wanted and he found the perfect car for us. It was the most hassle free car buying experience that I've ever had! They were willing to work with us and gave us a great deal. The business manager Mike Isadore was great and worked with our needs. Also, the finance manager Anthony did everything he could to get us where we needed to be! I would highly recommend this dealership to anyone looking for a hassle free experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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