Land Rover Jaguar of Naperville

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Reviews

Average Ratings

3.8
20 lifetime reviews.
  • Great buying experience!

    Looking for a 2015 land rover discovery sport and came across a gem at Patrick Land Rover. Called them and talked to Lucas Dam a great salespers...

    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Land Rover Jaguar Sales Department is pleased to hav...


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    Looking for a 2015 land rover discovery sport and came across a gem at Patrick Land Rover. Called them and talked to Lucas Dam a great salesperson who really cares about the buying experience. Haggled a little over email, came to a price I could live with and went down and test drove the car and bought it that day. Great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Land Rover Jaguar Sales Department is pleased to have been able to meet you needs and exercise their extensive product knowledge & services. We are proud to have Lucas as part of our team. With so many fine vehicles and dealerships to chose from we're grateful to have been your choice! We are glad you were able to experience "The Patrick difference"!


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  • Oil Change

    We came here on a Saturday morning, and didn't leave until 4 hours later. The service on the car was already finished, but we had waited another 2...

    Dealer Response

    We are reaching out to apologize for your unpleasant experience with The Jaguar Land Rover of Naperville Service Department! It is disappointin...


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    We came here on a Saturday morning, and didn't leave until 4 hours later. The service on the car was already finished, but we had waited another 2 hrs or so because the guy was printing off paper work. The service is horrible and would not recommend.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are reaching out to apologize for your unpleasant experience with The Jaguar Land Rover of Naperville Service Department! It is disappointing to hear when we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. Although we realize your time is valuable our customer service department would like the opportunity to further research your experience. Unfortunately online review profiles don't provide us enough information for our research so if you would email customerservice@patrickcars.com with your full name, date of visit or call , an email address or best number of contact it would be helpful. -The Patrick Dealer Group Customer Relations Team


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  • Excellent Service

    I highly recommend this dealership! Very professional environment. Straightforward buying process. Phillip did a great job with meeting my needs t...

    Dealer Response

    Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Jaguar Land Rover of Naperville Sales Department is s...


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    I highly recommend this dealership! Very professional environment. Straightforward buying process. Phillip did a great job with meeting my needs to satisfy my purchasing experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Jaguar Land Rover of Naperville Sales Department is striving to meet every ones needs and make the sales experience more pleasurable and we couldn't be happier that Phillip was able to make that happen for you. We look forward to seeing you again. We are glad you were able to experience "The Patrick difference"! -Patrick Dealer Group Customer Relations Team


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  • Great experience

    Great buying experience. Good efficient process. Fastest deal ever!

    Dealer Response

    We are very happy to hear that your experience at Patrick Jaguar/Land Rover of Naperville Sales Department was one that you felt worthy enough to ...


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    Great buying experience. Good efficient process. Fastest deal ever!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy to hear that your experience at Patrick Jaguar/Land Rover of Naperville Sales Department was one that you felt worthy enough to share and we sincerely appreciate the 5 Star Review!! Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to see that our team made your visit a memorable one. Thank you again! -Patrick Dealer Group Customer Relations Team


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  • Orange is the new Black

    My needs were very specific in that I wanted an orange F Type S with black interior. The only one in the country was at Patrick Jaguar. Steve and...

    Dealer Response

    We are very happy to hear that your experience at Patrick Jaguar Sales Department was one that you felt worthy enough to share and we sincerely ap...


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    My needs were very specific in that I wanted an orange F Type S with black interior. The only one in the country was at Patrick Jaguar. Steve and Philip were outstanding with their customer service, and made my experience exceptional! The entire purchasing process exceeded expectations.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are very happy to hear that your experience at Patrick Jaguar Sales Department was one that you felt worthy enough to share and we sincerely appreciate the 5 Star Review!! Not only that, we are glad to hear that Steve and Philip were able to make your most recent purchase a memorable one! Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to see that our team made your visit a memorable one. Thank you again! -Patrick Dealer Group Customer Relations Team


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  • Brief. Visit

    Went to by a advertised auto that had already been sold, salesperson acknowledged that but did not proceed to engage me to pursue any alternative....

    Dealer Response

    Land Rover Jaguar Sales Department would like to thank for the 3 Star Review!! We appreciate the time you took to provide us with feedback but we ...


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    Went to by a advertised auto that had already been sold, salesperson acknowledged that but did not proceed to engage me to pursue any alternative. Rather disinterested

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Land Rover Jaguar Sales Department would like to thank for the 3 Star Review!! We appreciate the time you took to provide us with feedback but we are disappointed to hear you weren't provided with additional options. Your feedback will be passed along to our management team. --The Patrick Dealer Group Customer Relations Team


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  • Satisfied Customer

    Chris and team were complete pros. The experience went very smoothly. I would highly recommend them.

    Dealer Response

    We are very happy to hear that your experience at Land Rover Jaguar of Naperville Sales Department was one that you felt worthy enough to share an...


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    Chris and team were complete pros. The experience went very smoothly. I would highly recommend them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy to hear that your experience at Land Rover Jaguar of Naperville Sales Department was one that you felt worthy enough to share and we sincerely appreciate the 5 Star Review!! Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to see that our team made your visit a memorable one. Thank you again! -Patrick Dealer Group Customer Relations Team


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  • Not good

    Slow response. Had already sold car but did not take ad down. Could have bought another car but service was not there. Received several automated ...

    Dealer Response

    We are reaching out to apologize for your unpleasant experience with Land Rover Jaguar of Naperville Sales Department! It is disappointing to hear...


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    Slow response. Had already sold car but did not take ad down. Could have bought another car but service was not there. Received several automated responses that someone would be contacting. Four days later I called dealership myself and found out car was sold the day before. How hard is it to pick up a phone and dial. Found dealership in Barrington where the service was the best I have ever experienced. Looking forward to buying my wife's car there.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are reaching out to apologize for your unpleasant experience with Land Rover Jaguar of Naperville Sales Department! It is disappointing to hear when we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. Although we realize your time is valuable our customer service department would like the opportunity to further research your experience. Unfortunately online review profiles don't provide us enough information for our research so if you would email customerservice@patrickcars.com with your full name, date of visit, email or best number of contact it would be helpful. -The Patrick Dealer Group Customer Relations Team


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  • Awesome Service Advisors

    I have been a customer of Land Rover Jaguar for over 8 years and have NEVER been disappointed with my experience. I am greeted with a smile and a ...

    Dealer Response

    Thank You for the 5 Star review! In today's marketplace there are many luxury vehicles and exclusive dealerships to consider and we are honored to...


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    I have been a customer of Land Rover Jaguar for over 8 years and have NEVER been disappointed with my experience. I am greeted with a smile and a "how are you" when I arrive. I used to hate taking my cars in for repair since I felt intimidated by the Service Advisors, not to mention not knowing a thing about cars. That scenario doesn't exist at this dealership! I have never been mislead as to the work I need on my Land Rover Sport. They are always willing to talk to my husband and explain. As a matter of fact, I told my husband that when we retire and move, I am still buying my car from them! I am afraid to go anywhere else!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank You for the 5 Star review! In today's marketplace there are many luxury vehicles and exclusive dealerships to consider and we are honored to have been your choice for your car as well as your service needs. We are glad you were able to experience "The Patrick difference"! Please let us know if there is anything additional we can provide for you. -Patrick Customer Relations Team


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  • Awesome Service. Exactly what I expected

    Bought a 2011 Jaguar XK R Still under warranty. 1 week into ownership the engine light came on. I took it in. Tony, Service manager, got a tech on...

    Dealer Response

    Thank You for the 5 Star review! In today's marketplace there are many luxury vehicles and exclusive dealerships to consider and we are honored t...


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    Bought a 2011 Jaguar XK R Still under warranty. 1 week into ownership the engine light came on. I took it in. Tony, Service manager, got a tech on it immediately. Codes showed fuel pump low. I was heading out of town so they gave me a ride home. While on the trip, Tony sent me a note that when they went over the car they found a few leaking gaskets in the rear end. Fixed them all. Want better service? Changed brake fluid for me too. THIS IS SERVICE. Upon my return they sent the porter to pick me up at my house. Upon arrival at dealership, there was my beautiful car, out front, and shined up. This is the best service I have ever had. Honestly. i told them that too. We all know it is a hard business to please people. I will be going back here because the earned my business. good luck!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for the 5 Star review! In today's marketplace there are many luxury vehicles and exclusive dealerships to consider and we are honored to have been your choice for your car as well as your service needs. We are glad you were able to experience "The Patrick difference"! Please let us know if there is anything additional we can provide for you. -Patrick Customer Relations Team


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