Land Rover Jaguar of Naperville

New 888-232-8604 Dealer Website
Used 888-289-4204 Email Dealer
Service 877-859-9995

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.2
Average based on 14 reviews.
  • Great buying experience!

    Looking for a 2015 land rover discovery sport and came across a gem at Patrick Land Rover. Called them and talked to Lucas Dam a great salespers...

    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Land Rover Jaguar Sales Department is pleased to hav...


    Show Full Review

    Looking for a 2015 land rover discovery sport and came across a gem at Patrick Land Rover. Called them and talked to Lucas Dam a great salesperson who really cares about the buying experience. Haggled a little over email, came to a price I could live with and went down and test drove the car and bought it that day. Great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Land Rover Jaguar Sales Department is pleased to have been able to meet you needs and exercise their extensive product knowledge & services. We are proud to have Lucas as part of our team. With so many fine vehicles and dealerships to chose from we're grateful to have been your choice! We are glad you were able to experience "The Patrick difference"!


    Hide Full Review
  • Not good

    Slow response. Had already sold car but did not take ad down. Could have bought another car but service was not there. Received several automated ...

    Dealer Response

    We are reaching out to apologize for your unpleasant experience with Land Rover Jaguar of Naperville Sales Department! It is disappointing to hear...


    Show Full Review

    Slow response. Had already sold car but did not take ad down. Could have bought another car but service was not there. Received several automated responses that someone would be contacting. Four days later I called dealership myself and found out car was sold the day before. How hard is it to pick up a phone and dial. Found dealership in Barrington where the service was the best I have ever experienced. Looking forward to buying my wife's car there.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are reaching out to apologize for your unpleasant experience with Land Rover Jaguar of Naperville Sales Department! It is disappointing to hear when we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. Although we realize your time is valuable our customer service department would like the opportunity to further research your experience. Unfortunately online review profiles don't provide us enough information for our research so if you would email customerservice@patrickcars.com with your full name, date of visit, email or best number of contact it would be helpful. -The Patrick Dealer Group Customer Relations Team


    Hide Full Review
  • Awesome Service Advisors

    I have been a customer of Land Rover Jaguar for over 8 years and have NEVER been disappointed with my experience. I am greeted with a smile and a ...

    Dealer Response

    Thank You for the 5 Star review! In today's marketplace there are many luxury vehicles and exclusive dealerships to consider and we are honored to...


    Show Full Review

    I have been a customer of Land Rover Jaguar for over 8 years and have NEVER been disappointed with my experience. I am greeted with a smile and a "how are you" when I arrive. I used to hate taking my cars in for repair since I felt intimidated by the Service Advisors, not to mention not knowing a thing about cars. That scenario doesn't exist at this dealership! I have never been mislead as to the work I need on my Land Rover Sport. They are always willing to talk to my husband and explain. As a matter of fact, I told my husband that when we retire and move, I am still buying my car from them! I am afraid to go anywhere else!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for the 5 Star review! In today's marketplace there are many luxury vehicles and exclusive dealerships to consider and we are honored to have been your choice for your car as well as your service needs. We are glad you were able to experience "The Patrick difference"! Please let us know if there is anything additional we can provide for you. -Patrick Customer Relations Team


    Hide Full Review
  • Awesome Service. Exactly what I expected

    Bought a 2011 Jaguar XK R Still under warranty. 1 week into ownership the engine light came on. I took it in. Tony, Service manager, got a tech on...

    Dealer Response

    Thank You for the 5 Star review! In today's marketplace there are many luxury vehicles and exclusive dealerships to consider and we are honored t...


    Show Full Review

    Bought a 2011 Jaguar XK R Still under warranty. 1 week into ownership the engine light came on. I took it in. Tony, Service manager, got a tech on it immediately. Codes showed fuel pump low. I was heading out of town so they gave me a ride home. While on the trip, Tony sent me a note that when they went over the car they found a few leaking gaskets in the rear end. Fixed them all. Want better service? Changed brake fluid for me too. THIS IS SERVICE. Upon my return they sent the porter to pick me up at my house. Upon arrival at dealership, there was my beautiful car, out front, and shined up. This is the best service I have ever had. Honestly. i told them that too. We all know it is a hard business to please people. I will be going back here because the earned my business. good luck!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You for the 5 Star review! In today's marketplace there are many luxury vehicles and exclusive dealerships to consider and we are honored to have been your choice for your car as well as your service needs. We are glad you were able to experience "The Patrick difference"! Please let us know if there is anything additional we can provide for you. -Patrick Customer Relations Team


    Hide Full Review
  • Excellent Service

    After my initial email inquiry, in less than 10 minutes, Howard Breitrose called me on the phone. We began the process of my purchase of a 2013 Ja...


    Show Full Review

    After my initial email inquiry, in less than 10 minutes, Howard Breitrose called me on the phone. We began the process of my purchase of a 2013 Jaguar I4 T. In less than a week I paid for the car and in two more weeks I picked up the car. Howard and Patrick Jaguar of Naperville did an excellent job of accomodating me. I am very pleased with my new car and with the service that I received.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Another and switch, now won't return calls

    Kept me waiting for 4 hours. Switched lease from 36 to 48 without telling me until I asked. New vehicle with multiple problems and can't get into ...

    Dealer Response

    Hello, we are very disappointed to hear that you had a negative experience at one of our dealerships. We would like to discuss this situation with...


    Show Full Review

    Kept me waiting for 4 hours. Switched lease from 36 to 48 without telling me until I asked. New vehicle with multiple problems and can't get into see them to get them fixed.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are very disappointed to hear that you had a negative experience at one of our dealerships. We would like to discuss this situation with you if it has not already been resolved. Please email me your contact information to customerservice@patrickcars.com and we will get back to you shortly. - Patrick Customer Relations Team


    Hide Full Review
  • Awful Experience

    Gave them a deposit to hold a truck for me so I could drive out and see it, guy calls me 2 days before I leave and tells me that he sold it. Steve...


    Show Full Review

    Gave them a deposit to hold a truck for me so I could drive out and see it, guy calls me 2 days before I leave and tells me that he sold it. Steve Miller was his name, don't waste your time with them.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • vary nice salesman in intrenet dept.

    almos bought a cadi here but sold 12 yrs before i got there.


    Show Full Review

    almos bought a cadi here but sold 12 yrs before i got there.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 3 found this review helpful. Did you?

    Hide Full Review
  • Great Experience

    Steve Miller helped me with my used car purchase. He was great to work with and he got me all of the information that I was looking for and asked ...


    Show Full Review

    Steve Miller helped me with my used car purchase. He was great to work with and he got me all of the information that I was looking for and asked for about the car. This was especially helpful since I live four hours away and wanted to make sure I didn't waste a trip (even though I was already in Chicago for a business trip). Everyone was very nice and my whole experience was great. Definitely give Steve a call.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 4 found this review helpful. Did you?

    Hide Full Review
  • not honest dealer

    Kerry Cunningham was a sales guy. I am not sure whether there is still this guy. when I flew to Chicago airport to purchase a new car from Patrick...


    Show Full Review

    Kerry Cunningham was a sales guy. I am not sure whether there is still this guy. when I flew to Chicago airport to purchase a new car from Patrick, the guy was supposed to pick me up but did not show up and told me he would have a meeting soon. I got a taxi and got there with almost $100 before his meeting any way. And he check all excellent on the customer survey form by himself which evaluates a sales person. Also did not tell me there was a problem with a car. I noticed it and complained later, but too far to bring the car there. Terrible dealership with a bunch of dishonest people. They don't care anything but money.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    6 people out of 8 found this review helpful. Did you?

    Hide Full Review