Performance Lexus Rivercenter

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Reviews

Average Ratings

4.8
280 lifetime reviews. Includes reviews of Performance Lexus Rivercenter from DealerRater.com
  • Purchased a Lexus NX at Rivercenter Lexus
    May 21, 2017

    Execellent service; great pricing for both the new car and my trade. No hassle purchase. Great price on a a Lexus NX 200t. I would highly recommen...


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    Execellent service; great pricing for both the new car and my trade. No hassle purchase. Great price on a a Lexus NX 200t. I would highly recommend Lexus Rivercenter.

    Does recommend this dealer

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  • Repeatedly Great Performances!
    May 19, 2017

    The entire staff of Lexus RiverCenter is wonderful and my entire family enjoys dealing with them. Dave Ritchie is our main point of contact and t...


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    The entire staff of Lexus RiverCenter is wonderful and my entire family enjoys dealing with them. Dave Ritchie is our main point of contact and truly cares about his customers. Lisa Bernstein, Bill Zinn and Mary Wiedenbein are terrific people who are passionate about delivering not just cars, but great personal service. Although our family no longer lives in the Cincinnati/Northern Kentucky area (since we moved to Tennessee), we continue to purchase our cars at Lexus RiverCenter because of the repeatedly great performances!

    Does recommend this dealer

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  • Consistently Great Performances!

    Lexus RiverCenter always delivers a great customer experience, not just a car. I purchased the LC500 yesterday but was on a tight timetable and w...


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    Lexus RiverCenter always delivers a great customer experience, not just a car. I purchased the LC500 yesterday but was on a tight timetable and was able to close the deal in the fastest possible time. Dave Ritchie, my salesperson, was (as always) totally attentive to our needs, and the support from people like Mary Wiedenbein to get the financing closed quickly was terrific. Bill Zinn was helpful to us in getting a quick rundown on the car's features and we were out the door in record time. This is a great place to do business!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Service

    My husband and I both drive a Lexus SUV. We recently bought our son a used car from Lexus River Center. Our sales associate was Serigne Lam. He w...


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    My husband and I both drive a Lexus SUV. We recently bought our son a used car from Lexus River Center. Our sales associate was Serigne Lam. He was outstanding! He was kind, respectful, knowledgeable and trustworthy! I highly recommend Serigne! My husband and I will be buying another Lexus soon and we definitely will go back to Lexus River Center and ask for Serigne!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Scheduled service

    I was met by the service rep, very friendly and to the point. Quality of work excellent and was finished ahead of time. Will return whenever I n...


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    I was met by the service rep, very friendly and to the point. Quality of work excellent and was finished ahead of time. Will return whenever I need any service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Servicing of LS400.
    May 12, 2017

    Since buying my LS400 in 2003, my car has been serviced at River Center. Each visit has been a great experience because now in 2017 and still driv...


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    Since buying my LS400 in 2003, my car has been serviced at River Center. Each visit has been a great experience because now in 2017 and still driving the above mentioned car, my car is in great shape and mechanically just as reliable as a the new cars available. The service team has been right on the money when any item needed attention or fixing. This car has been the best brand which I have owned over the last 50 years for durability and performance, and still looks like it just came out of the show room. My Sales Advisor, MIke Massey and Service Manager, Justin Lyman and the rest of the support team have made me feel like an family member when I am at the dealership or talking to them on the phone. When asked about the Lexus and my experiences, they always get the highest recommendation from me. Keep up the great work you do for me and the rest of your customers.

    Does recommend this dealer
    Came in for service or repair

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  • Excellent experience!
    May 9, 2017

    Bob Johnson was a terrific sales consultant - he was patient with me as I pushed to get a fair price for the car and he met my expectations every ...


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    Bob Johnson was a terrific sales consultant - he was patient with me as I pushed to get a fair price for the car and he met my expectations every step of the way. This dealership's prices are already competitive but I can tell that the dealership really wants o have loyal customers, and they have one now! Great team and great selection of cars as well.

    Does recommend this dealer

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  • No pressure!
    April 20, 2017

    Historically, I have bought used cars, paid cash, no car payments. But, recently, I decided to buy a new car. Using the internet, I did some ext...


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    Historically, I have bought used cars, paid cash, no car payments. But, recently, I decided to buy a new car. Using the internet, I did some extensive research on SUVs manufactured by Toyota, Acura, and Lexus. Research included dealer experiences, service costs, reliability etc. and I landed on a Lexus RX 350 because Lexus River Center offered me the best deal with no pressure to impulse buy. This is a rare commodity in my car buying experience. Mary Wiedenbein and Bradley Cloyd met with me at a time that was convenient to me and did not pressure me into making this large a purchase without taking some time to think about it. My experience with Lexus River Center makes me want to continue to partner with them in servicing my vehicle in the future. Their service reviews are exemplary! They go above and beyond to provide exceptional customer service at the best cost to the customer. I would strongly recommend this Lexus dealer in the Greater Cincinnati area, including Dayton. Lexus River Center offered the best price as well as service. On a scale of 1-10, I would give them a 15.

    Does recommend this dealer

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  • 2011 BMW X3 28I
    April 18, 2017

    Great customer experience, Bob Johnson did a fantastic job making me and my wife comfortable and going over the details of the vehicle we selected...


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    Great customer experience, Bob Johnson did a fantastic job making me and my wife comfortable and going over the details of the vehicle we selected for purchase. Could not be happier with the vehicle and dealership, from sales to financing we are very happy. Thanks Bob and Michelle.

    Does recommend this dealer

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  • Leadership that cares
    April 13, 2017

    I had purchased a used car from Performance Lexus River Center. I truly enjoyed the car buying experience sales, finance, and of course the facil...


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    I had purchased a used car from Performance Lexus River Center. I truly enjoyed the car buying experience sales, finance, and of course the facility itself. Unfortunately, after owning the car for a week or so it became apparent the car had a mechanical issue. I shared my concern with Eddie Ciulla. Eddie went well above and beyond to resolve my cars issue, but doing so in way that respected my time and minimized my inconvenience. It is great to do business with a company that empowers leadership to do right thing for their customers. Many companies talk about the importance of customer service, while very few back their words up with action. Thanks again Eddie for all of your help, I greatly appreciate your care and assistance. Kind Regards, Peter G

    Does recommend this dealer

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