Reviews

Average Ratings

4.9
716 lifetime reviews. Includes reviews of Leith Acura from DealerRater.com
  • Dealership of Choice

    Over the last several years my family and business have purchased several cars from Tom King and Leith Acura. I have also sought Tom’s advice on a...


    Show Full Review

    Over the last several years my family and business have purchased several cars from Tom King and Leith Acura. I have also sought Tom’s advice on any number of car issues. He provides me with answers and, if requested, recommendations, in enough detail for me to understand and appreciate. I trust his advice, his dealership and the cars they sell.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great experience
    November 16, 2017

    Kai was a great sale man very knowledgeable of Acura. Not pushy.let us decide on our own no pressure. Very professional. I will buy my next Acura ...


    Show Full Review

    Kai was a great sale man very knowledgeable of Acura. Not pushy.let us decide on our own no pressure. Very professional. I will buy my next Acura from leith. Thanks Kai

    Does recommend this dealer

    Hide Full Review
  • Great experience
    November 14, 2017

    After car shopping for some time, we decided to test drive the MDX. Not only was the car amazing, but DeLila was a dream to work with. There was n...


    Show Full Review

    After car shopping for some time, we decided to test drive the MDX. Not only was the car amazing, but DeLila was a dream to work with. There was no pressure and it was such an enjoyable process. Everyone was wonderful to work with.

    Does recommend this dealer

    Hide Full Review
  • Professional and Pleasurable Buying Experience
    November 14, 2017

    The experience began with a test drive with Corey King. He was extremely personable, professional and very knowledgeable of every aspect of the v...


    Show Full Review

    The experience began with a test drive with Corey King. He was extremely personable, professional and very knowledgeable of every aspect of the vehicle. From the start we instantly felt comfortable with Corey and wanted to do business with him and Leith Acura. We did shop around, as one does with any big purchase, and did not have the same experience elsewhere. So we came back to Corey to move forward with negotiations on a MDX. Corey was empowered to handle the negotiations from beginning to end. There was no pressure... just a good, healthy negotiation process. We brought our MDX home last night and are absolutely thrilled with it. We would highly recommend Leith and working with Corey King as your sales associate.

    Does recommend this dealer

    Hide Full Review
  • New car purchase
    November 12, 2017

    Mr. Mike Mitchell was very professional, friendly, patient and was very knowledgeable of Acura RDX model that I purchased. I will definitely recom...


    Show Full Review

    Mr. Mike Mitchell was very professional, friendly, patient and was very knowledgeable of Acura RDX model that I purchased. I will definitely recommend Mr. Mitchell for customer service/sales.

    Does recommend this dealer

    Hide Full Review
  • Excellent Customer Service!
    November 10, 2017

    I came into the Leith Acura dealership thinking it'd just be fun to look around at nice cars. I honestly did not think any of the vehicles would ...


    Show Full Review

    I came into the Leith Acura dealership thinking it'd just be fun to look around at nice cars. I honestly did not think any of the vehicles would fit into my budget. Earlier that day I had been to a couple other dealerships in Cary Auto Park where I received little to no customer service. The Sales Associate(s) had no background on the technology and engineering behind the cars that I was interested in that day. But walking into Leith Acura, I was blown away immediately. DeLila has such a positive and welcoming personality that I immediately felt comfortable. It was as if I was having a friend show me around and just having a regular conversation about cars. She was able to answer all of my questions immediately. If she did not have an answer, she made a conscious effort to write down the question, investigate the matter and deliver a response to me within minutes. From start (looking at cars) to finish (completing the paperwork and taking the car home), she was in touch and fully invested every step of the way. I was even able to keep in touch daily via text as i'm not able to be on the phone much at work. Israel Chacona and DeLila worked together to ensure I got the best deal possible to fit my budget! They continuously checked in to ensure I didn't have any further questions and to see where my thought process was leading me, to see if they could help me anymore. My financial advisor, Don Rigsbee, provided excellent service as he walked me through the financing process. He ensured I fully understood every document I signed and helped make the dreaded process, a little more relaxing. Leith Acura really took the time to know my needs and wants. They treated me like family and are always willing to go the extra step! I highly recommend you come check them out for your next vehicle investment!

    Does recommend this dealer

    Hide Full Review
  • 2nd Great Experience
    November 7, 2017

    We recently purchased our 2nd Acura from Corey at the Auto Park Leith Acura. I asked to work with Corey once again based on our previous experien...


    Show Full Review

    We recently purchased our 2nd Acura from Corey at the Auto Park Leith Acura. I asked to work with Corey once again based on our previous experience. This car buying experience only confirmed that Corey is knowledgeable, honest, customer service oriented and truly cares about the consumer. I had a particular MDX in mind and he knew the car immediately. Corey walked me through the history and options on the car with great attention to detail. When we picked up the car, Corey was kind enough to allow my children to watch his iPad while we finished the necessary paperwork. He then spent extra time after closing walking me through setting up the car based on his experience and my preferences.

    Does recommend this dealer

    Hide Full Review
  • DeLila is WONDERFUL.
    November 6, 2017

    We were greeted by DeLila immediately, who was the most pleasant person I have ever encountered in a car dealership (not exaggerating). From the ...


    Show Full Review

    We were greeted by DeLila immediately, who was the most pleasant person I have ever encountered in a car dealership (not exaggerating). From the test drive, to the negotiations, to taking care of the final steps of the sale, she made the process so pleasant (as pleasant as car-buying can be). Highly, highly recommend seeing DeLila!

    Does recommend this dealer

    Hide Full Review
  • Excellent dealership and leasing experience
    November 4, 2017

    I recently leased a 2018 TLX from Leith Acura. I have leased several cars previously from Leith Acura, so that I was already very familiar with th...


    Show Full Review

    I recently leased a 2018 TLX from Leith Acura. I have leased several cars previously from Leith Acura, so that I was already very familiar with their high-quality service and competitive pricing. As always, the personnel at Leith Acura were courteous, friendly, and knowledgeable. They know their product, answered all my questions, and did not pressure me. My salesperson, Kai Hardaway, was outstanding. Kai is extremely knowledgeable, attentive, honest, and works very hard to make sure that the customer has a great car-buying experience.

    Does recommend this dealer

    Hide Full Review
  • Quality Review
    November 3, 2017

    I went to Leith Acura with the intention of buying a 2008 Acura MDX w/ Tech/Ent package for $14950. It didn't take long before I was greeted by K...

    Leith Acura

    Thank you for your review. We look forward to addressing your service concerns at your service appointment on Tuesday. I would be more than to hap...


    Show Full Review

    I went to Leith Acura with the intention of buying a 2008 Acura MDX w/ Tech/Ent package for $14950. It didn't take long before I was greeted by Kevin and not long after ~5 min I was test driving the SUV. After a quick test drive, went back inside and started working the numbers, and as everyone know - this process takes time: from $16,xxx out the door, I informed I couldn't so I counter offered and they of-course did too- not shocked, we found a median at $15,5XX out the door - do the math, I didn't gain much as they only really went down by a few $$$ - which was fine because I wanted to do business with Acura per my previous ownership. Hours later I drive away with my new "used" MDX. So why 2 stars? Keep reading: 1 * for Kevin and Don who helped me all through the process of getting this car. They had technical difficulties and my Credit Union also had technical difficulties, so what could have been just an hours work - turned into a few hours. In at 9AM out at around noon-ish. 1/2 * for the value of the vehicle based on age and mileage and condition from normal wear. 1/2 * for the cleanliness and friendliness of the staff even while there's chaos in the building from the remodeling that's taking place - honestly, constructions like such should be taking off-hours because it is a hazard/liability to the employees and customers!!! Here's the -3 *'s and the reasons: - 1 * for presentation of the vehicle. When I picked up the MDX after returning from my bank with the check, the car wasn't detailed. They might have briefly "rinsed" the exterior but the interior wasn't clean at all. I had crumbs in the cup holders and trash in the floor boards. Why didn't I asked them to clean it? because I expected it to be! and I'm already late for other engagements.... I did spend an hour of my own time detailing the car when I reached home at 9PM the same day. - 2 *'s for quality of the vehicle. Of course, as a customer who doesn't have keen eyes/expertise in automotive, a 10-15 min drive doesn't show everything about a vehicle. The MDX sounded good the 15 minutes during test drive, but that's the extent of that. After taking ownership of it and driving for 80+ miles the same day, concerns about reliability started to surface.... Below are some issues I encountered immediately after taking ownership of the MDX: Problem 1: Droning noise, thinking Luxury shouldn't - the MDX should be quiet and smooth, this is an exception to that. The MDX had significant droning noise that could cause headache's after long exposure. The noise is noticeable whether it is idle or while driving: Problem 2: Start-up hesitation, this MDX suffers from startup hesitation especially after turning it off and within 10 seconds turning it on again. Perhaps needs a tune-up, but I was informed this was done - maybe new plugs? Problem 3: Incorrect RPM needle readouts, when cruising at a steady speed, the RPM need gets stuck at 1500 and applying slight pressure to the accelerator to increase speed doesn't reflect on the RPM gauge until you slam the pedal to make the car aware that there's a change in the speed of the vehicle. Maybe failing torque converter? I feel the need to write this review due to couple of reasons: 1. Tracking and make sure that dealer is aware of this issue and improve their process/procedures/etc. 2. Make other potential customers aware of practices/and caveats when visiting this dealership. 3. Finally, I need the dealer to be known that this review will be updated based on how this issue is handled.

    Does recommend this dealer
    Leith Acura

    Thank you for your review. We look forward to addressing your service concerns at your service appointment on Tuesday. I would be more than to happy to have your new MDX detailed again as well. We take pride in offering quality cars at fair prices and are committed to customer satisfaction. Feel free to reach out to me directly between now and Tuesday if any other concerns come up. Thank you for your business. Izzy Chacona Sales Manager


    Hide Full Review