Ft. Wayne Toyota Lexus Kia Scion

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Reviews

Average Ratings

4.5
71 lifetime reviews.
  • Great sevice

    Chris gordon helped me out,and gave me great service,absolutely no problems and the cashier on duty was smiling and friendly.waiting for Chris to ...

    Dealer Response

    Thank you for taking the time to review our Service Department. Kris Gordon and our entire Service Team are dedicated to keeping your vehicle run...


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    Chris gordon helped me out,and gave me great service,absolutely no problems and the cashier on duty was smiling and friendly.waiting for Chris to call with estimates on exhaust et

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review our Service Department. Kris Gordon and our entire Service Team are dedicated to keeping your vehicle running smoothly. Please let us know what it would take to move your Overall Rating of your Service visit from a 4.0 to a 5.0. Offering you an easy, straightforward and enjoyable service experience is always our goal.


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  • The customer is always wrong

    I bought a new 2015 Prius and soon discovered that the GPS software was over two years old (2013). I asked for the software that should have been ...


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    I bought a new 2015 Prius and soon discovered that the GPS software was over two years old (2013). I asked for the software that should have been on the car to be installed and I was told that they refused to do that unless I paid $150. I called Toyota corporate and they could not understand the response, however they advised to get the GPS updated and send them the bill for reimbursement. I scheduled the repair. My wife drove 50 miles from our house to get the update only to be told they couldn't figure out how to do it. She came back later and they installed the update. Shortly thereafter the WiFi stopped working. They replaced the radio, which didn't fix the problem. Seems that the part that went bad was separate. Another trip got the module replaced and the WiFi worked, but I discovered that when they replaced the radio they put one in with the 2013 GPS software. I called and they said bring it back in for a new radio with updated GPS. Again my wife travelled 50 miles, one way, to get the repair. The new radio also had the old GPS software. We had them change the oil at the same time and they forgot to reset the maintenance screen. They then said to bring it back and they would install yet another new radio. When she brought them the car she also mentioned that the maintenance screen needed to be reset. They installed the new radio and forgot to reset the maintenance screen for the second time. When she called to complain the service manager said he could tell her how to reset the screen. This wasn't going to work, she can hardly send email. I am very upset at the treatment we have received over these two situations. I feel they were unethical in selling me a new car with old software that did not have the new roads which were recently installed east of Ft. Wayne. I am upset that they seem to have no concern for the inconvenience of going from our home to Ft. Wayne, a trip of 50 miles, one way. I feel that they were very discourteous in not mentioning to my wife when she called about the last repair that they had an employee on staff who could take her across the street to the local mall, resulting in her having my daughter follow behind her in her car to provide them transportation to the mall while the car was repaired. I don't like being ignored while the help is making small talk with customers after THEY have been served. Apparently I am not all that important. In any case there is not a chance in the world that I will ever patronize this establishment again. I will, for what it is worth, tell my friends and relatives my tale of woe, which may divert business to the other Toyota dealer in town. There did not seem to be any concern on the part of the service manager regarding this situation. There was no follow up on the repairs to ensure that they were correctly performed. I got the impression that since the oil change was a free one that they probably put the car wash kid in charge of it and he didn't know how to reset the maintenance screen. For what they charge for labor they need to use a better class of mechanic. One that knows more than how to read a computer screen.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Outstanding service

    Excellent sales process and great cars. No pressure and extremely helpful in answering all questions. Bought a new Lexus RX 350 F Sport as a res...


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    Excellent sales process and great cars. No pressure and extremely helpful in answering all questions. Bought a new Lexus RX 350 F Sport as a result.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Review of Fort Wayne Toyota

    We've been buying and servicing our vehicles at Fort Wayne Toyota for 18 years, and have always had a good experience. They are consistently fair,...

    Dealer Response

    Thank you for your recent review of our Sales Team. Your loyalty to our dealership is welcomed and we feel your 18 years of experience with us is...


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    We've been buying and servicing our vehicles at Fort Wayne Toyota for 18 years, and have always had a good experience. They are consistently fair, polite, friendly, and trustworthy.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your recent review of our Sales Team. Your loyalty to our dealership is welcomed and we feel your 18 years of experience with us is a good measuring stick of consistency of great customer service. Thank you for your repeat business again.


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  • The Best Service

    Kris Gordon is the best. What can I say about Toyota Service that hasn't already been said about the wheel, penicillin, or the iPhone? - what woul...

    Dealer Response

    Thank you for your humorous review of Kris Gordon. Kris is a valued member of our service team and we are blessed to have such a highly experienc...


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    Kris Gordon is the best. What can I say about Toyota Service that hasn't already been said about the wheel, penicillin, or the iPhone? - what would I do without you?!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your humorous review of Kris Gordon. Kris is a valued member of our service team and we are blessed to have such a highly experienced and knowledgeable group of individuals throughout our Parts and Service Departments at Fort Wayne Toyota. We certainly appreciate your business.


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  • Good Service

    We always receive Great Customer Service. Everyone is very friendly and very helpful! Only complaint I have this time would be the Tech that was h...

    Dealer Response

    Thank you for the valuable input regarding your recent service experience. We want our team to be totally focused on you, the customer, while you...


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    We always receive Great Customer Service. Everyone is very friendly and very helpful! Only complaint I have this time would be the Tech that was helping us was distracted by what was on his cell phone and not completely focused on our transaction. .

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the valuable input regarding your recent service experience. We want our team to be totally focused on you, the customer, while you and your car are here. We will work with the individual involved that day to ensure a better experience for you and other guests in the future.


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  • Super service dept.

    We had 15000 mile service. Very friendly service dept. and personal service was great. Service fast and complete.

    Dealer Response

    Thank you for taking the time to send us a review of your recent service visit. We appreciate your business.


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    We had 15000 mile service. Very friendly service dept. and personal service was great. Service fast and complete.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to send us a review of your recent service visit. We appreciate your business.


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  • Highly Recommend

    I SERVICED MY NEW TOYOTA AT FORT WAYNE TOYOTA FOR 3 YEARS. THE SERVICE GUYS WERE ALWAYS EXCEPTIONAL AND EXPLAINED THINGS TO ME AND WENT ABOVE AND ...

    Dealer Response

    Thank you for being a loyal service customer of Fort Wayne Toyota.


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    I SERVICED MY NEW TOYOTA AT FORT WAYNE TOYOTA FOR 3 YEARS. THE SERVICE GUYS WERE ALWAYS EXCEPTIONAL AND EXPLAINED THINGS TO ME AND WENT ABOVE AND BEYOND (FITTING ME IN, HELPING WITH REQUESTS). I SOLD MY CAR AND PURCHASED ELSEWHERE. WHEN I CAME TIME TO GET SERVICE ON MY SECOND VEHICLE, I CHOSE THE SERVICE AT FW TOYOTA BECAUSE OF THE FABULOUS PERSONAL ATTENTION. FINDING TRUSTABLE PEOPLE IN THE CAR DEALERSHIP INDUSTRY IS TOUGH, BUT THE SERVICE DEPT AT FW TOYOTA EXCEEDS! THEY GET MY HIGHEST RECOMMENDATION.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for being a loyal service customer of Fort Wayne Toyota.


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  • Great experience

    Best Toyota dealer in Fort Wayne; I've had dealings with both.

    Dealer Response

    Thank you Merv for your kind words regarding your recent visit to our dealership. We appreciate your business and look forward to servicing your ...


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    Best Toyota dealer in Fort Wayne; I've had dealings with both.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Merv for your kind words regarding your recent visit to our dealership. We appreciate your business and look forward to servicing your vehicle and continuing to provide a great customer experience.


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  • Great Emergency Service & teaming up my next Apt

    Called on Friday March 11 @ 8am. Flat Tire. Only had the emergency tire kit ( No Spare ). Was instructed to bring car in and they would work me in...

    Dealer Response

    Thank you for sharing your recent service experience at our dealership. Helping to save you time and money is a priority for us. We appreciate y...


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    Called on Friday March 11 @ 8am. Flat Tire. Only had the emergency tire kit ( No Spare ). Was instructed to bring car in and they would work me in. I arranged to have vehicle delivered to the facility @ 9:30. Chris Called to tell me that the car was @ the dealership and they would call me with the details. Received call about 10:30 that they could repair the tire and would call me when it was completed. Chris called after 1:pm and said the car was ready. I went to the dealership and the cashier said the cost was approx 65.00 dollars. I said that the cost quoted was $25.00 dollars for the tire. We reviewed the print out and noted that the scheduled service for an oil change ( 3 Days later was Monday the 14th ) was completed while the car tire was being repaired. Pleasantly surprised. Chris was called to re-do the paper work and the cost went down to $58.35. Everyone was very helpful@ the dealership.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your recent service experience at our dealership. Helping to save you time and money is a priority for us. We appreciate your patronage and look forward to servicing your vehicle in the future.


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