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I have questionable credit. I performed an online credit application and was contacted by a person from this dealership. I called and spoke to him gave... him all our information. He told me I was all good and to come down and they would get me into something. I had certain ideas of what I was looking for, wanted and needed. Drove an hour plus to get there. It was 12, spent and hour and a half looking around the lot to see what I liked. We finally found 1 and I test drove it. It had a howling noise that was coming from the front end. I checked the tires after the test drive and the tires were junk. Checked air filter it was very dirty. Now they started the whole financing process again. The payment was not what I had agreed upon when we spoke on the phone and they were not going to replace the tires. I decided to buy it even though we knew of those issues. My husband took the vehicle to the shop and had new tires installed. Noise was still there. It needed a driver side wheel bearing but the axle shaft was rusted and had to be replaced as well. The oil had not been changed since used car inspection in August of 2017. We were told that I would get my extra key and paperwork to get my plates as soon as the deal funded. Well 4 days before my temp plate was set to expire, my husband called and asked to speak with the finance guy, no answer, the salesman, no answer and finally spoke to a sales manger. He had sent many emails and text messages to my finance guy regarding all the issues and no plate. Never once did he get a return email or phone call. He found out on this day that the titling clerk had just filed my deal away and never did the paperwork. They sent us the paperwork and told us that they would refund my license and convienence fee. We still have not seen it. So here it is 3 days after the temp plate expired and he has to borrow a car to get to work. And this is because we purchased out of state. He would be driving his car that he just bough and just made the 1st payment on if they would have done their job but now it's our problem. Do not recommend buy anything here because you will never get a call back and they do not stand behind what they sell. This is by far the worst buying experience EVER.
I would like to commend Fort Wayne Toyota service dept. for their professional assistance repairing my 2016 Tacoma. The master Tech, service advisors,... service mgr., rental/loaner person all were very helpful and made my experience worry free. Great job men and women.
Chris gordon helped me out,and gave me great service,absolutely no problems and the cashier on duty was smiling and friendly.waiting for Chris to call... with estimates on exhaust et
Thank you for taking the time to review our Service Department. Kris Gordon and our entire Service Team are dedicated to keeping your vehicle running... smoothly. Please let us know what it would take to move your Overall Rating of your Service visit from a 4.0 to a 5.0. Offering you an easy, straightforward and enjoyable service experience is always our goal.
I bought a new 2015 Prius and soon discovered that the GPS software was over two years old (2013). I asked for the software that should have been on the... car to be installed and I was told that they refused to do that unless I paid $150. I called Toyota corporate and they could not understand the response, however they advised to get the GPS updated and send them the bill for reimbursement. I scheduled the repair. My wife drove 50 miles from our house to get the update only to be told they couldn't figure out how to do it. She came back later and they installed the update. Shortly thereafter the WiFi stopped working. They replaced the radio, which didn't fix the problem. Seems that the part that went bad was separate. Another trip got the module replaced and the WiFi worked, but I discovered that when they replaced the radio they put one in with the 2013 GPS software. I called and they said bring it back in for a new radio with updated GPS. Again my wife travelled 50 miles, one way, to get the repair. The new radio also had the old GPS software. We had them change the oil at the same time and they forgot to reset the maintenance screen. They then said to bring it back and they would install yet another new radio. When she brought them the car she also mentioned that the maintenance screen needed to be reset. They installed the new radio and forgot to reset the maintenance screen for the second time. When she called to complain the service manager said he could tell her how to reset the screen. This wasn't going to work, she can hardly send email. I am very upset at the treatment we have received over these two situations. I feel they were unethical in selling me a new car with old software that did not have the new roads which were recently installed east of Ft. Wayne. I am upset that they seem to have no concern for the inconvenience of going from our home to Ft. Wayne, a trip of 50 miles, one way. I feel that they were very discourteous in not mentioning to my wife when she called about the last repair that they had an employee on staff who could take her across the street to the local mall, resulting in her having my daughter follow behind her in her car to provide them transportation to the mall while the car was repaired. I don't like being ignored while the help is making small talk with customers after THEY have been served. Apparently I am not all that important. In any case there is not a chance in the world that I will ever patronize this establishment again. I will, for what it is worth, tell my friends and relatives my tale of woe, which may divert business to the other Toyota dealer in town. There did not seem to be any concern on the part of the service manager regarding this situation. There was no follow up on the repairs to ensure that they were correctly performed. I got the impression that since the oil change was a free one that they probably put the car wash kid in charge of it and he didn't know how to reset the maintenance screen. For what they charge for labor they need to use a better class of mechanic. One that knows more than how to read a computer screen.
Excellent sales process and great cars. No pressure and extremely helpful in answering all questions. Bought a new Lexus RX 350 F Sport as a result.
We've been buying and servicing our vehicles at Fort Wayne Toyota for 18 years, and have always had a good experience. They are consistently fair, polite,... friendly, and trustworthy.
Thank you for your recent review of our Sales Team. Your loyalty to our dealership is welcomed and we feel your 18 years of experience with us is a g...ood measuring stick of consistency of great customer service. Thank you for your repeat business again.
Kris Gordon is the best. What can I say about Toyota Service that hasn't already been said about the wheel, penicillin, or the iPhone? - what would I do... without you?!
Thank you for your humorous review of Kris Gordon. Kris is a valued member of our service team and we are blessed to have such a highly experienced a...nd knowledgeable group of individuals throughout our Parts and Service Departments at Fort Wayne Toyota. We certainly appreciate your business.
We always receive Great Customer Service. Everyone is very friendly and very helpful! Only complaint I have this time would be the Tech that was helping... us was distracted by what was on his cell phone and not completely focused on our transaction. .
Thank you for the valuable input regarding your recent service experience. We want our team to be totally focused on you, the customer, while you and... your car are here. We will work with the individual involved that day to ensure a better experience for you and other guests in the future.
We had 15000 mile service. Very friendly service dept. and personal service was great. Service fast and complete.
Thank you for taking the time to send us a review of your recent service visit. We appreciate your business.
I SERVICED MY NEW TOYOTA AT FORT WAYNE TOYOTA FOR 3 YEARS. THE SERVICE GUYS WERE ALWAYS EXCEPTIONAL AND EXPLAINED THINGS TO ME AND WENT ABOVE AND BEYOND... (FITTING ME IN, HELPING WITH REQUESTS). I SOLD MY CAR AND PURCHASED ELSEWHERE. WHEN I CAME TIME TO GET SERVICE ON MY SECOND VEHICLE, I CHOSE THE SERVICE AT FW TOYOTA BECAUSE OF THE FABULOUS PERSONAL ATTENTION. FINDING TRUSTABLE PEOPLE IN THE CAR DEALERSHIP INDUSTRY IS TOUGH, BUT THE SERVICE DEPT AT FW TOYOTA EXCEEDS! THEY GET MY HIGHEST RECOMMENDATION.
Thank you for being a loyal service customer of Fort Wayne Toyota.