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4.7
72 lifetime reviews.
  • Great sevice

    Chris gordon helped me out,and gave me great service,absolutely no problems and the cashier on duty was smiling and friendly.waiting for Chris to call

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    with estimates on exhaust et

    Customer Service
    Quality of Repair
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to review our Service Department. Kris Gordon and our entire Service Team are dedicated to keeping your vehicle running

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    smoothly. Please let us know what it would take to move your Overall Rating of your Service visit from a 4.0 to a 5.0. Offering you an easy, straightforward and enjoyable service experience is always our goal.


  • Great service dept.

    I would like to commend Fort Wayne Toyota service dept. for their professional assistance repairing my 2016 Tacoma. The master Tech, service advisors

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    , service mgr., rental/loaner person all were very helpful and made my experience worry free. Great job men and women.

    Customer Service
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • The customer is always wrong

    I bought a new 2015 Prius and soon discovered that the GPS software was over two years old (2013). I asked for the software that should have been on t

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    he car to be installed and I was told that they refused to do that unless I paid $150. I called Toyota corporate and they could not understand the response, however they advised to get the GPS updated and send them the bill for reimbursement. I scheduled the repair. My wife drove 50 miles from our house to get the update only to be told they couldn't figure out how to do it. She came back later and they installed the update. Shortly thereafter the WiFi stopped working. They replaced the radio, which didn't fix the problem. Seems that the part that went bad was separate. Another trip got the module replaced and the WiFi worked, but I discovered that when they replaced the radio they put one in with the 2013 GPS software. I called and they said bring it back in for a new radio with updated GPS. Again my wife travelled 50 miles, one way, to get the repair. The new radio also had the old GPS software. We had them change the oil at the same time and they forgot to reset the maintenance screen. They then said to bring it back and they would install yet another new radio. When she brought them the car she also mentioned that the maintenance screen needed to be reset. They installed the new radio and forgot to reset the maintenance screen for the second time. When she called to complain the service manager said he could tell her how to reset the screen. This wasn't going to work, she can hardly send email. I am very upset at the treatment we have received over these two situations. I feel they were unethical in selling me a new car with old software that did not have the new roads which were recently installed east of Ft. Wayne. I am upset that they seem to have no concern for the inconvenience of going from our home to Ft. Wayne, a trip of 50 miles, one way. I feel that they were very discourteous in not mentioning to my wife when she called about the last repair that they had an employee on staff who could take her across the street to the local mall, resulting in her having my daughter follow behind her in her car to provide them transportation to the mall while the car was repaired. I don't like being ignored while the help is making small talk with customers after THEY have been served. Apparently I am not all that important. In any case there is not a chance in the world that I will ever patronize this establishment again. I will, for what it is worth, tell my friends and relatives my tale of woe, which may divert business to the other Toyota dealer in town. There did not seem to be any concern on the part of the service manager regarding this situation. There was no follow up on the repairs to ensure that they were correctly performed. I got the impression that since the oil change was a free one that they probably put the car wash kid in charge of it and he didn't know how to reset the maintenance screen. For what they charge for labor they need to use a better class of mechanic. One that knows more than how to read a computer screen.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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Ft. Wayne Toyota
5900 Illinois Rd Fort Wayne, IN 46804
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