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Charles Boyd Chevrolet Cadillac Buick GMC, Inc.

Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Charles Boyd Chevrolet Cadillac Buick GMC, Inc. Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2004

Why Buy From Charles Boyd of Henderson, NC?

...


Providing an uncommonly exceptional experience is our goal. For over 35 years we have been obsessed with providing excellence in customer service to those who trust us with their vehicle needs.
-Transparent Purchase and Ownership Process
-Professional and Certified Staff
-Get a fair price up front without spending hours negotiating for it
-Flexible Finance Options that are presented upfront
-Vehicle Service Agreement Options that fit your car and you driving needs
-Detailed and Thoroughly Inspected Quality Pre-Owned Vehicles
-Chevrolet Cadillac Buick and GMC "Mark of Excellence" Award Winners

""Located Just Down The Road From The High Prices!""

Reviews

4.9 out of 5 4.9
149 lifetime reviews. Includes reviews of Charles Boyd Chevrolet Cadillac Buick GMC, Inc. from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 15, 2019

    I was looking for a particular car and called several GM dealers in the area. This was the only dealer that responded to me multiple times, was willing... to work on the numbers and were completely honest the entire time. John Cash was exceptional and went above and beyond. This has been the best dealership experience I've ever had and I've purchased over 15 new cars over time. I can't recommend Charles Boyd enough. I will be a repeat customer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Cash

    Internet Sales Manager

    (5.0) 41 reviews

  • 5.0 out of 5
    January 12, 2019

    Had a great experience today buying my Terrain! Charles Hilliard was very helpful and knowledgeable about the vehicle! I highly recommend for all car buying... experiences!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Charles Hillard Jr.

    Sales Consultant

    (5.0) 8 reviews

  • 5.0 out of 5
    January 12, 2019

    I just bought my third used car from John Cash. John is always able to find the right car for me. I know that he and the dealership have checked out my... vehicle thoroughly before putting me on the road.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Cash

    Internet Sales Manager

    (5.0) 41 reviews

  • 3.0 out of 5
    December 29, 2018

    Nice folks just not very good prices. I need a good deal since I am retired and have time to shop around. I thought Charles Boyd said the were just down... the road from the high prices

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Cash

    Internet Sales Manager

    (5.0) 41 reviews

  • 5.0 out of 5
    December 14, 2018

    Went to the dealership looking for a particular truck they had in stock. (1.5 hr drive one way). We were able to agree on a price & trade in a very reasonable... amount of time. Diane was great to deal with. Good people all around. If you???re looking a new vehicle, don???t hesitate to give them a chance. Glad I did.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Diane Asher

    Sales Consultant

    (4.8) 52 reviews

    Russell Boyd

    General Sales Manager

    (4.8) 34 reviews

  • 5.0 out of 5
    December 14, 2018

    The owner is also very personable. Diane and Russell introduced me to the Service Team- also very friendly and helpful. I have been looking for a new vehicle... for 6 months. Russell found exactly what I needed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tim Hays

    Service Advisor

    (5.0) 7 reviews

    Diane Asher

    Sales Consultant

    (4.8) 52 reviews

    Russell Boyd

    General Sales Manager

    (4.8) 34 reviews

    Bobby Orr

    Sales Manager

    (4.8) 23 reviews

    Tony Crabtree

    Service Manager

    NOT RATED

  • 5.0 out of 5
    December 14, 2018

    We are return Customers and will remain return customers. We shop around and we look at different vehicles at different dealerships but never have found... a dealership that comes close to providing assistance, professional but friendly atmosphere and service that we experience at Charles Boyd in Henderson..

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Thomas Mosley

    Sales Consultant

    (5.0) 9 reviews

    Diane Asher

    Sales Consultant

    (4.8) 52 reviews

  • 1.0 out of 5
    November 27, 2018

    I purchased a 2013 Cadillac XTS on October 19, 2017. We had stopped by late one evening and seen the car. We test drove the car and loved it and made the... purchase. The salesperson could not get the Onstar to connect so I was told that to bring it back and it would be taken care of. I returned it to the dealership and they said the Onstar antenna was defective and would need to replaced. The car was out of warranty so I would have to pay the cost of repairs. The salesperson apologized that it would not be fixed as promised. I agreed to pay for the repairs. The antenna had to painted and installed and it did not fix the problem. There was another part that needed replacing and it ended up costing just over $1300.00. I took the car back to the dealership in October of 2018 for suspension problem that arose over vacation to the Outer Banks and was told that the rear air bags were leaking and that they needed to be replaced. I was very frustrated with this due the fact that we had only driven the car a little less than 5k miles since purchase. I took the car to another Cadillac dealership for a second opinion on the problem. The entire rear suspension ended up being replaced at a cost of $3200.00. I am disappointed that a car with 60k miles would need this amount of money spent on it with very little use. I understand that buying a used car can occur some cost but I fell that $4500.00 is way to much to spend on a car that has been driven so little. I feel that Cadillac is supposed to represent the very best that GM has to offer a consumer and having to spend 20% of purchase price to drive for less than 5k miles is unacceptable. It has basically cost me about a dollar a mile to use this car. I feel that this could have been handled better by the dealership and GM should have offered some help. I have only owned GM products for 37 years and purchased new and used GM products over the years. I currently own 6 GM products with my business and personal use but that will change moving forward. I feel that the level of service along with the level of performance that a vehicle should provide is not up to par. I understand now why GM is closing plants and dropping vehicles such as the Cadillac. I will pass this on to all my customers that I have in my business to help others avoid pitfalls such as mine.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    "Eddie189", first we would like to sincerely offer our condolences towards the less than desirable experience you have had with your Cadillac. This i...s very unfortunate, as we only wish and want each car we sell and service to withhold from breaking and incurring the additional cost to fix them, once out of the manufactures warranty or the vehicle service contract option. Though the grading that you scored for our team is showing about as bad as it can be, we do hope that is not the case. Yes, we may have to give news that is not fun to receive when diagnosing a problem that may cost additional time and money, but we do hope the manner in which our team communicated was transparent, upfront and honest. We can not control the outcomes of how a vehicle is engineered to perform and not break, but we will always be willing to receive the problem when it occurs and offer a solution to the best of our ability. Now, if something was legitimately owed to you and did not get it, Mr. Boyd has asked me to give you his email so that he can personally look into making sure that you did receive everything that was formally owed to you at time of delivery. Please email him at bboyd@charlesboydgm.com . We take online reviews and scoring very serious as we are a business that is depending on new and past customers to trust our ability to serve at a high standard. We may fall short in some cases, but do strive to deliver consistent results experienced by anyone doing business with us. Thank you for sharing your story, and we do hope we can have it resolved or better understood.CBoyd Team.


    Worked with:
    Diane Asher

    Sales Consultant

    (4.8) 52 reviews

    Tony Crabtree

    Service Manager

    NOT RATED

    Christy Dunnegan

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    November 24, 2018

    Always enjoy purchasing from John Cash. He makes the stress of buying a vehicle as easy as possible from the purchase and throughout all services thereafter!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Cash

    Internet Sales Manager

    (5.0) 41 reviews

    Bobby Wilkins

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 16, 2018

    Very friendly and knowledgeable experience. Diane Asher is a great sales consultant that puts you at ease. Russell Boyd will do all he can to get you... the best deal possible. Great people to do business with.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Diane Asher

    Sales Consultant

    (4.8) 52 reviews

    Russell Boyd

    General Sales Manager

    (4.8) 34 reviews

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