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Reviews

Average Ratings

4.6
283 lifetime reviews. Includes reviews of Massey Cadillac Dallas from DealerRater.com
  • 2017 Cadillac Escalade

    Eric Greiman went above and beyond our expectations with our purchase and was very professional. Very happy with our purchase....

    Dealer Response

    Wow, Rick! Thank you very much for this kind review about our dealership and Eric. We love hearing about these kinds of experiences. We look forwa...


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    Eric Greiman went above and beyond our expectations with our purchase and was very professional. Very happy with our purchase....

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wow, Rick! Thank you very much for this kind review about our dealership and Eric. We love hearing about these kinds of experiences. We look forward to working with you again. -Your Massey Cadillac Dallas Team


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  • Great, No Pressure Buying Experience
    May 21, 2017

    We didn't feel pressured at all working with Ata and his team (unfortunately I forgot his manager's and the finance person's name), and we didn't ...


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    We didn't feel pressured at all working with Ata and his team (unfortunately I forgot his manager's and the finance person's name), and we didn't experience the back & forth negotiations between sales, management and finance, which greatly pleased us! We bought a CPO car and my husband noticed 2 little dings (that most people wouldn't have seen) on the door, which was promptly taken care of before we even agreed to purchase the car. This was by far the easiest car buying experience we have had so far.

    Does recommend this dealer

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  • Great experience.

    Eric the salesman was great. He was very informative and did not pressure us at all. He was very friendly too. Very one was very friendly.


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    Eric the salesman was great. He was very informative and did not pressure us at all. He was very friendly too. Very one was very friendly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Above and Beyond Great Buying Experience
    April 3, 2017

    I visited (2) other Cadillac dealerships prior to going to Massey, but the excellent buying experience we received from Ata Barakat and James Palm...


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    I visited (2) other Cadillac dealerships prior to going to Massey, but the excellent buying experience we received from Ata Barakat and James Palmer in finance deserves 5 stars plus!!! I was offered more for my trade than the other two dealers offered, big plus. Great price on my new car. Everyone, from the time you walk in and up until you are handed the keys, were extremely pleasant, big smile, they made you feel welcomed. I would highly recommend this dealership.

    Does recommend this dealer

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  • Massey Cadillac Service Dept.

    Wonderful service, great customer service, Michael Davis is the BEST!

    Dealer Response

    Thank you very much for the sweet words! We've passed your words onto Michael and the rest of the staff. We can't wait to work with you again! -Y...


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    Wonderful service, great customer service, Michael Davis is the BEST!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you very much for the sweet words! We've passed your words onto Michael and the rest of the staff. We can't wait to work with you again! -Your Massey Cadillac Dallas Team


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  • Recent Buyer assisted by Brandon Greene

    Great experience at Massey Cadillac and 5 star customer service

    Dealer Response

    Hi G, Thank you so much for this kind review! We appreciate your honest feedback, and look forward to working with you in the future! -Your Mass...


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    Great experience at Massey Cadillac and 5 star customer service

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi G, Thank you so much for this kind review! We appreciate your honest feedback, and look forward to working with you in the future! -Your Massey Cadillac Dallas Team


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  • Massey Cadillac is Highly Recommend

    I found the car online, and reached out to Massey Cadillac for additional information; their response time was phenomenal. Brandon Green, was the ...

    Dealer Response

    This is amazing to hear, MZ! We strive to provide quality experiences to each customer, whether it's sales or service. We're proud Brandon and our...


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    I found the car online, and reached out to Massey Cadillac for additional information; their response time was phenomenal. Brandon Green, was the sales representative. He blew us away with his customer service. I would highly recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This is amazing to hear, MZ! We strive to provide quality experiences to each customer, whether it's sales or service. We're proud Brandon and our team provided that for you. We can't wait to work with you again! -Your Massey Cadillac Dallas Team


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  • Purchase of a 2012 Cadillac CTS

    Car was as advertised on line. The sales rep, Jerald, did an excellent job thru out the entire process. Entire process was excellent and I was ...

    Dealer Response

    Thank you, Tom! This is the type of feedback we are proud to hear. We are thrilled Jerald and our staff could provide this hassle-free car buying ...


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    Car was as advertised on line. The sales rep, Jerald, did an excellent job thru out the entire process. Entire process was excellent and I was treated in an excellent and professional manor. Entire experience went very well.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Tom! This is the type of feedback we are proud to hear. We are thrilled Jerald and our staff could provide this hassle-free car buying experience for you! We look forward to working with you again. Best, Your Massey Cadillac Dallas Team


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  • Escalade purchase

    Terrell Grant @ Massey Cadillac did a great job of finding us the perfect vehicle. I told him what we wanted and he exceeded our expectations. We...

    Dealer Response

    Bianca, we'll let Terrall know! We're thrilled we could provide such an extraordinary customer experience. -Your Massey Cadillac Dallas team


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    Terrell Grant @ Massey Cadillac did a great job of finding us the perfect vehicle. I told him what we wanted and he exceeded our expectations. We love our 2015 Escalade!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bianca, we'll let Terrall know! We're thrilled we could provide such an extraordinary customer experience. -Your Massey Cadillac Dallas team


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  • Repairs done to my vehicle after hitting debris on highway.
    October 14, 2016

    I have bought numerous vehicles at this dealership and have been a customer for at least a decade or better. Of course when Mr. Massey actually ra...


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    I have bought numerous vehicles at this dealership and have been a customer for at least a decade or better. Of course when Mr. Massey actually ran this dealership it was the best and customers were treated with the utmost respect. This is not the case anymore...I wouldn't buy another car nor have any service done there ever again. I brought my CTS in to have it repaired for damage from hitting debris on the highway. First, I was put off, lied to and then when came to pick it up my drivers seat had quit working. Until I brought it back for this....no one said anything about it...then I was told it wasn't working properly when they were fixing the car. Upon further investigation and looking under the seat one of the employees house key was found under the seat...hummm was my car being driven by employees as their private vehicle??? What went on with my vehicle while in the care of Massey Cadillac. I was also told at that time they would not diagnose the problem unless I paid between $800 to $1200 dollars. My insurance company even asked them to diagnosed the problem to see if they would pay for the seat....after waiting a week and a half...I called back again and was told that my insurance company had not gotten back with them. I called my insurance company to see why they hadn't gotten back with Massey. I was then told by the adjuster that this was not true...the insurance company was still waiting on Massey to diagnose the problem and then they would determine if they would pay as part of the insurance settlement. More lies from Massey. So, this is just part of the treatment I received. Lies, delays and then denial of fault. No one should trust them with their vehicle. It may be driven by employees...etc.

    Does not recommend this dealer
    Came in for service or repair

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