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Reviews

Average Ratings

4.8
542 lifetime reviews.
  • 2015 Ford Fiesta SE

    Why don't you have Brad hot just give me a call I've been calling for the last few days and no respond back if you're really interested in helping...


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    Why don't you have Brad hot just give me a call I've been calling for the last few days and no respond back if you're really interested in helping have your sales manager Brad hochman and give me a call they have my number I left messages on his his voicemail so if you're willing to do this and it's been going on for a few weeks I'm pretty sure you should have a brad Hodgman give me a call and get back to me either way you guys have my phone number.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • 2015 Ford Fiesta SE

    I don't understand why Brad hodgeman hasn't contacting me back . I leave message for him.At Crossroad Ford in Cary North Carolina. I need to know ...

    Dealer Response

    Breanna, we deeply regret to hear about your recent experience at our dealership. Our manager would really like to help turn your experience aroun...


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    I don't understand why Brad hodgeman hasn't contacting me back . I leave message for him.At Crossroad Ford in Cary North Carolina. I need to know why this sales manger wont call me back. I wait for his call but does call back.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Breanna, we deeply regret to hear about your recent experience at our dealership. Our manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our manager at (877) 830-1251 to discuss what we can do to help.


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  • 2015 Ford Fiesta SE

    Can Brad Hodgeman contact me please. Trying to get a hold of him from Crossroad Ford in Cary North Carolina

    Dealer Response

    Thank you for taking the time to bring this unfortunate situation to our attention, Breanna. We would appreciate the opportunity to discuss the de...


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    Can Brad Hodgeman contact me please. Trying to get a hold of him from Crossroad Ford in Cary North Carolina

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to bring this unfortunate situation to our attention, Breanna. We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. Please give us a call at (877) 830-1251 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.


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  • 2015 Ford Fiesta

    Well I was told that Crossroad Ford in Cary North Carolina is fixing my car. Hope they get my car fixed right for second time for the transmission.

    Dealer Response

    Breanna, we are so disappointed to learn of this situation you have described. Please give us a call at (877) 830-1251 and we will do our best to ...


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    Well I was told that Crossroad Ford in Cary North Carolina is fixing my car. Hope they get my car fixed right for second time for the transmission.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Breanna, we are so disappointed to learn of this situation you have described. Please give us a call at (877) 830-1251 and we will do our best to make this better. We hope to hear from you soon.


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  • 2011 ford fusion visit for ford

    great experience, they were nice and did everything i asked

    Dealer Response

    Willie, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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    great experience, they were nice and did everything i asked

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Willie, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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  • 2015 Ford Fiesta

    I called for Allen Boyd and left a message and called Brad Hodgeman and no anwer just leave him voice mail. Then I was told that they dont take c...

    Dealer Response

    Breanna, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service f...


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    I called for Allen Boyd and left a message and called Brad Hodgeman and no anwer just leave him voice mail. Then I was told that they dont take care of that problem what lady answered the phone fot Allen Boyd. I did everything I can and just want the issue fixed. Thank you

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Breanna, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please call our manager directly at (877) 830-1251 for ways we can work towards resolving these issues. We look forward to hearing from you soon.


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  • 2015 Ford Fiesta SE

    Well the General Manager never called me back been 2 days and his name is Brad Hodgeman General Manager that never got back to me. Now I would lik...

    Dealer Response

    It sounds like your visit here at Crossroads Ford of Cary did not live up to our expectations?which is not what we like to hear. Rest assured we ...


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    Well the General Manager never called me back been 2 days and his name is Brad Hodgeman General Manager that never got back to me. Now I would like if the owner of Crossroad ford in Cary North Carolina and his Name is Allen Boyd to contact me . Thank you About my transmission, blue tooths heater box and others. I love to get this problem or issue taken care of. I really appreciate the response back on here. I would love to here from you too. Thank you and have a great evening.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It sounds like your visit here at Crossroads Ford of Cary did not live up to our expectations?which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care ?and direct, honest feedback from our clients like you is imperative in helping us do that. Please give us a call at (877) 830-1251 and we will do our best to make this better. We hope to hear from you soon.


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  • 2015 Ford Fiesta

    I bought a brand New 2015 Ford in September 2015 and at 5,000 miles had to fix the transmission and then heater box and took both doors off the fr...

    Dealer Response

    Thank you, Breanna, for sharing this recent experience with us. We strive to maintain excellent business relations at Crossroads Ford of Cary. Ple...


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    I bought a brand New 2015 Ford in September 2015 and at 5,000 miles had to fix the transmission and then heater box and took both doors off the front doors and blue tooth was fixed 5 times and not working. I bought my new Ford at Crossroad Ford in Cary North Carolina. I bought the car off the showroom Floor. I also having a trouble with transmission again. They treated me like dirt and made accuses and say there nothing wrong. The had my car in shop for 14 days and when I get my car back had a broken grill and the said they didnt do it . It was me that did it. How can I do it if ford dealer had it and went in with no broken grill and I receive it back broken. I just want them to fix my car and give back to me in working order. I have to take off work and lose money . Hope that everything will be looked at.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Breanna, for sharing this recent experience with us. We strive to maintain excellent business relations at Crossroads Ford of Cary. Please call our manager directly at (877) 830-1251 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.


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  • Service

    Standard service; oil change, tire rotation and air filter replacement


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    Standard service; oil change, tire rotation and air filter replacement

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Totally Satisfied Customer

    The only Ford dealership I go to. I love their customer service, the waiting area is always clean and presentable, and the employees always greet ...


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    The only Ford dealership I go to. I love their customer service, the waiting area is always clean and presentable, and the employees always greet me with a smile. I haven't had one bad experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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