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Reviews

Average Ratings

4.5
300 lifetime reviews. Includes reviews of Mike Shaw Subaru from DealerRater.com
  • Highly Recommended!!

    We had a wonderful overall experience buying our 2017 Subaru Outback!!! Our salesman, Cliff, was very knowledgeable and friendly and we received g...

    Dealer Response

    Thank you for sharing, Shantel we happy to hear that your recent experience with Cliff was a positive one! Take care, Dominic Scrivner Managin...


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    We had a wonderful overall experience buying our 2017 Subaru Outback!!! Our salesman, Cliff, was very knowledgeable and friendly and we received great customer service with every person we interacted with at the dealership!There was an unforeseen hiccup during the buying process and our salesman, Cliff, went above and beyond to make sure my husband and myself we completely taken care of by allowing us to use a loaner vehicle until my new car could be delivered to the dealership. Cliff was so helpful, understanding and courteous through out the entire process and personally ensured we were informed of all the details and delivered 100% on all the promises made. I completely trust Cliff and the staff at Mike Shaw Subaru and highly recommend using them!!! We are very happy with our decision to do business with this dealership!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing, Shantel we happy to hear that your recent experience with Cliff was a positive one! Take care, Dominic Scrivner Managing Partner


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  • shopper

    we worked with Jamie Chu and she was fantastic. She didn't pressure us. Remained professional at all times. I had two other dealers waiting to m...


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    we worked with Jamie Chu and she was fantastic. She didn't pressure us. Remained professional at all times. I had two other dealers waiting to meet with me and I bought the car there because of her great customer service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Incompetent but they're okay with cutting corners

    Got my car serviced here. Couldn't find the oil leak I brought it in for, except it was dripping oil from the front of the engine. Visible from ab...

    Dealer Response

    Thank you for your feedback. Please contact me directly at (303) 438-7507 as I would like the opportunity to discuss your recent service experienc...


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    Got my car serviced here. Couldn't find the oil leak I brought it in for, except it was dripping oil from the front of the engine. Visible from above and below. After I told them to look at the front, they magically could see it. Seemed more annoyed about the issue than willing to believe the customer actually knows something about cars...

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. Please contact me directly at (303) 438-7507 as I would like the opportunity to discuss your recent service experience further. I look forward to hearing from you. Todd Wright, Service Manager toddw@mikeshawsubaru.com


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  • Guided me through purchase of a Crosstrek for my son
    April 14, 2017

    Keith was very helpful and informative during the purchasing process. Since the car was for my son who is in college the whole deal was done wit...

    Mike Shaw Subaru

    Thanks for your feedback Bob, we appreciate you taking the time to share you recent experience with Keith! Take care, Dominic Scrivner Managing...


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    Keith was very helpful and informative during the purchasing process. Since the car was for my son who is in college the whole deal was done with me being remote. Keith responded to every email and phone call and got us a very fair deal. He was very thorough during the in-service of the new car with my son. A lot of electronics And smart safety features.

    Does recommend this dealer
    Mike Shaw Subaru

    Thanks for your feedback Bob, we appreciate you taking the time to share you recent experience with Keith! Take care, Dominic Scrivner Managing Partner


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  • Good experience with torie
    April 8, 2017

    Torie was knowledgeable and informative. She was patient in explaining the features of the cross trek. When she was not certain of an answer to my...

    Mike Shaw Subaru

    Thank you for taking the time to share, Marilyn. We appreciate your feedback and hope you are enjoying your new Crosstrek! Dominic Scrivner Manag...


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    Torie was knowledgeable and informative. She was patient in explaining the features of the cross trek. When she was not certain of an answer to my question, she researched and found the answer. She was friendly and pleasant.

    Does recommend this dealer
    Mike Shaw Subaru

    Thank you for taking the time to share, Marilyn. We appreciate your feedback and hope you are enjoying your new Crosstrek! Dominic Scrivner Managing Partner


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  • Negative experience
    April 5, 2017

    Waiting on paperwork for plates. DMV advised me that Shaw Subaru did NOT properly fill out all the paperwork . Here I sit on vacation, wanting to ...

    Mike Shaw Subaru

    Thank you for your feedback. Pleas contact me directly at 303.438.7509 to discuss this further. Jonathan Susser, Director of Operations jjsusser...


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    Waiting on paperwork for plates. DMV advised me that Shaw Subaru did NOT properly fill out all the paperwork . Here I sit on vacation, wanting to use said vehicle to go to Arizona. Can not be in Arizona and have the temp tag expire. Now I get excuses...so sorry I did business at this dealership. This is why the car business has the reputation that it does. Tread careful if you are thinking of trusting this dealership with your hard earned money. The finance manager would not return my phone call. The managing partner would not respond to my email or call me at the number I sent him. The salesman did just email me , explaining that it was my fault the paperwork was sent in wrong. How could that be ? I am not the one who works for the dealership....excuses.

    Does not recommend this dealer
    Mike Shaw Subaru

    Thank you for your feedback. Pleas contact me directly at 303.438.7509 to discuss this further. Jonathan Susser, Director of Operations jjsusser@mikeshawsubaru.com


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  • New vehicle purchase
    March 31, 2017

    I have worked with Cliff for many years in purchasing a number of new cars, about 5. His professionalism, patience and knowledge makes purchasing ...

    Mike Shaw Subaru

    Thank you very much for sharing your feedback about your experiences with Cliff over the years! We appreciate your feedback and your continued bus...


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    I have worked with Cliff for many years in purchasing a number of new cars, about 5. His professionalism, patience and knowledge makes purchasing a new car a stress free experience. Mr. Swaim always follows up with me and promptly addresses any questions I may have after my purchase, and to assure all is well. With that being said I highly recommend working with Mike Shaw Subaru and Cliff Swaim.

    Does recommend this dealer
    Mike Shaw Subaru

    Thank you very much for sharing your feedback about your experiences with Cliff over the years! We appreciate your feedback and your continued business. Take care, Dominic Scrivner Managing Partner


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  • Ask for Cliff Swaim at Mike Shaw- He's the best!

    My son wanted to convert his leased WRX to a newer model and went back to the dealer he bought it from - but walked out disappointed. Since I ha...

    Dealer Response

    Thank you for taking the time to share, Jacqueline! We appreciate your feedback very much. Take care, Dominic Scrivner Managing Partner


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    My son wanted to convert his leased WRX to a newer model and went back to the dealer he bought it from - but walked out disappointed. Since I had bought a Forester from Cliff at Mike Shaw (And was very happy with his service) I asked my son to meet with Cliff - see if he could help. He was immediately comfortable with Cliff as he took the time to listen and understand his wants and needs, found the color of car he wanted, and provided a number of financial options that could work within his budget! The end result was that my son ended up buying the car from Cliff at Mike Shaw ... and most of all he felt he met someone he trusted and would recommend to his friends!!! While as a Mom I was pleased that it all worked out, it was very reassuring (but not surprising) to see that no matter if working with a Mom or her son that Cliff provided the same level of attention, professionalism, respect, and excellence service to both of us!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share, Jacqueline! We appreciate your feedback very much. Take care, Dominic Scrivner Managing Partner


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  • Excellent
    March 25, 2017

    Keith was great as a salesman. He went over all the features that the Forester had and explained to me how great of a car..

    Mike Shaw Subaru

    Thanks for sharing, we appreciate your feedback! Dominic Scrivner Managing Partner


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    Keith was great as a salesman. He went over all the features that the Forester had and explained to me how great of a car..

    Does recommend this dealer
    Mike Shaw Subaru

    Thanks for sharing, we appreciate your feedback! Dominic Scrivner Managing Partner


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  • Great location with great people.
    March 11, 2017

    James was a great! He was very informative and helped me find the perfect vehicle. Everyone else that helped me was also very friendly and made me...

    Mike Shaw Subaru

    Thank you for sharing! Dominic Scrivner Managing Partner


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    James was a great! He was very informative and helped me find the perfect vehicle. Everyone else that helped me was also very friendly and made me feel even better about buying a car there.

    Does recommend this dealer
    Mike Shaw Subaru

    Thank you for sharing! Dominic Scrivner Managing Partner


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