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Reviews

Average Ratings

4.8
317 lifetime reviews. Includes reviews of Theodore Robins Ford from DealerRater.com
  • Car purchase

    Most important to me was the fact that in no way was I ever pressured into making a purchase. Everyone that I spoke to or had to deal with was ve...


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    Most important to me was the fact that in no way was I ever pressured into making a purchase. Everyone that I spoke to or had to deal with was very pleasant.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • service

    sales guy Carey did everything needed to close the sale. Last part of sale with the business office was slow.


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    sales guy Carey did everything needed to close the sale. Last part of sale with the business office was slow.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I'll keep coming back to TH Ford for all my needs

    Experience was great. Jason & Todd did everything in their power to make sure I was taken care of and found the truck I wanted even thou it was ha...


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    Experience was great. Jason & Todd did everything in their power to make sure I was taken care of and found the truck I wanted even thou it was hard to come by. All star group

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Salesmanship and service

    The product knowledge and professionalism was excellent. Jose Was efficent and timely. He did a great job from start to finish. We ebede up buyin...


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    The product knowledge and professionalism was excellent. Jose Was efficent and timely. He did a great job from start to finish. We ebede up buying two cars that day.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome buying experience thanks Jose

    Loved the staff and the dealership is awesome, took me for one of the best test drives to date. Have an awesome collection of cars. As well one of...


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    Loved the staff and the dealership is awesome, took me for one of the best test drives to date. Have an awesome collection of cars. As well one of the few dealerships who let you sit in a Shelby gt350

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service

    Jose Castillo was extremely professional and made buying our truck easy. He was very knowledgeable and helpful with any questions we had.


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    Jose Castillo was extremely professional and made buying our truck easy. He was very knowledgeable and helpful with any questions we had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome staff- Vernon & happy purchase

    Very nice sales staff. Vernon made himself available really early & stayed til the store closed helping us. Bringing family back in November.


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    Very nice sales staff. Vernon made himself available really early & stayed til the store closed helping us. Bringing family back in November.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • BRAKE BOOSTER, 2013 EDGE, CHECK ENG. LITE ON
    April 27, 2017

    BE FOR WARNED THE SERVICE ADVISERS ARE JUST FAST FOOD ORDER TAKERS. ONLY TO BE FAIR TO NED, I HAVE BEEN IN THE INDUSTRY FOR 30YRS IN COSTA MESA. C...

    Theodore Robins Ford

    Christy, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenienc...


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    BE FOR WARNED THE SERVICE ADVISERS ARE JUST FAST FOOD ORDER TAKERS. ONLY TO BE FAIR TO NED, I HAVE BEEN IN THE INDUSTRY FOR 30YRS IN COSTA MESA. CAME IN SAID "BRAKE BOOSTER IS LEAKING AND CHECK ENG. LITE COMES ON AND OFF. WAS TOLD IF THEY REPAIR WHAT I SAY, NO WARRANTY, SO FOR $150.00 HE CALLED AND SAID"BRAKE BOOSTER LEAKING. IT IS ALL OVER INTERNET, TECH COULD FIND IN 3 MINUTES, I;M SURE HE HAS DONE PLENTY SINCE THERE IS A RECALL FOR 1 MONTH EARLY PRODUCTION DATE THAN MINE. PARTS FORM SERVICE $190.00,PARTS FORM THERE PARTS DEPT $140.00?? WAS TOLD $150.00 FOR CHECKING SYSTEM WOULD APPLY TO REPAIR. WANTED $150.00 TO CHECK ENG. LITE. ADVISERS HAVE NO IDEA ON HOW VEHICLES WITH OBD2 FUNCTIONS CHECK ENG LITE IS A RESULT FROM BOOSTER LEAK, TOLD HIM , HE DID NOT UNDERSTAND. I UNDERSTAND THEY ARE IN THE MAKE MONEY BUSINESS. TOTAL $767.00 PLUS TAX' PARTS $140.00 MISC ..$27.00 LABOR $500.00?????? PLEASE DO YOUR HOME WORK

    Does not recommend this dealer
    Came in for service or repair
    Theodore Robins Ford

    Christy, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our Service department. Please contact me at your earliest convenience so we can discuss this further. I look forward to hearing from you. Sincerely, Dave Robins, General Manager and Owner, 949.642.0010 x202, daverobins@robinsford.com


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  • Great experience, super quick process

    I really like the quote process. Chris went right straight to the point to provided us with the lease numbers to fit our budget. I had never had a...


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    I really like the quote process. Chris went right straight to the point to provided us with the lease numbers to fit our budget. I had never had a sucessfully deal over emails with many other dealers in socal. However, at Theodore Robins Ford, it was quick and easy. It was just less than 3hrs and we went home with a new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent buying experience. Highly Recommended

    I am extremely particular in how i purchase vehicles and do almost all of my pricing , negotiation over the phone and internet. This dealership me...


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    I am extremely particular in how i purchase vehicles and do almost all of my pricing , negotiation over the phone and internet. This dealership met every request I had promptly and worked with me the way I like to work. An excellent experience and the level of training and professionalism shows.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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