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Average Ratings

4.4
444 lifetime reviews. Includes reviews of O'Neill Honda from DealerRater.com
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  • Service visit for flat tire

    No appointment but took my car and quickly fixed problem Explained problem and offered future discount Friendly and capable I have always taken car

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    to O'Neill for service with excellent results

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    Does recommend this dealer
    Came in for service or repair

  • Service

    Great service as usual. Timely oil change and alignment. Will return for future service needs. Will also consider when shopping for new Odyssey at som

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    e point in the future.

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    Does recommend this dealer
    Came in for service or repair

  • Honda-errific!

    My salesman was great! He did everything in his power to make it fast and what I needed in a deal to make it worth it! Dylan you are great and I will

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    be sending people your way for the great experience I was able to have!

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    Does recommend this dealer

  • Refusal To Keep Their Word!

    Refusal To Keep Their Word!...

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    Does recommend this dealer
    Came in for service or repair
    O'Neill Honda

    Ms. Downey, I apologize that you feel this way. The facts are this. You purchased the vehicle in March of 2017 and drove with no issue for 6,000 miles

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    at which point you brought your vehicle to the Toyota dealership and had it serviced in May of 2017. Two months later your vehicle was involved in an Accident with another car. On November 4th you brought your vehicle to another auto repair shop at this point you had driven the vehicle almost 16,000 miles over an 8 month period! To expect that after driving 16,000 miles that maintenance needed due to the fact you have driven that distance would be covered by a dealership is NOT a reasonable expectation.


  • Axel replacement t

    The experience was quick and the price was reasonable. Identified a problem that would cost more to fix in the future and got that resolved too.

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    Does recommend this dealer
    Came in for service or repair

  • Service Consultant

    I am totally disappointed in the service provided by Mr.Johnnie Carter. I have a long time relationship with Honda O???Neil having purchased Two new

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    cars from you over the past 30 years. I brought my car in for service on 11-02. I truly expected to wait there for service but Mr Carter convinced me to go home as it could take over 4 hours for repair and possible parts. I did not have a return ride. When your morning driver volunteered that he does pick up and would arrange such for me. Mr. Carter called at 3pmto tell me my Crv was ready when I returned. He insisted that I did not have a ride arranged. I told him that I did but He continued to disagree. Finally he sent a young lady to pick me up (5miles) to pay for my repair almost $800. This lady also told me that she was surprised that he had refused to provide pick up and that is available. Mr Carter continued the disagreement. I have brought my both cars for service, repair and collision for the lives of my cars. I will consider finding a place in Shawnee closer to my home ( less than 5 miles) which will also be undoubtably cheaper. I am so disappointed with the service provided by Mr.Carter. However, your transporters were so kind and lovely, making a sharp contrast to ???Johnny??? from whom I do not want to speak with again.

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    Does not recommend this dealer
    Came in for service or repair
    O'Neill Honda

    Hello JoanK I do apologize for the poor customer service you received from our service advisor. We do typically run a one way shuttle since it can be

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    difficult to arrange pick up with out possibly leaving some one stranded if we had multiple pick ups. having said that we try to accommodate customer needs when possible and Johnnie should have made an exception in your situation and arranged for pick up. We do appreciate your business. please let me know what I can do to regain your confidence. Sincerely, Randy Francis Service Director O'Neill Honda 913-383-4154


  • Excellent

    I received excellent service and you did More than I???d expected. Cost was reasonable Staff knowledgeable and friendly. I appreciated you roatated

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    tire and washed the car

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    Does recommend this dealer
    Came in for service or repair

  • Service staff always take care of us and our car

    Been customers of O'Neill Honda for over 20 years with different cars. Service staff has always had the cars best interests in mind to make sure it p

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    erformed to its best ability and safety. We appreciate that so thank you.

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    Does recommend this dealer
    Came in for service or repair

  • Quick oil change

    Easy to schedule for oil change nd quick change within expected time frame. No issues found with services. Would return again for similar maintenance

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    work.

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    Does recommend this dealer
    Came in for service or repair

  • Excellent!!

    Had my oil changed and tires rotated, they got me in and out quick, which was great. Service man was very friendly and knowledgeable, an overall nice

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    experience.

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    Does recommend this dealer
    Came in for service or repair

O'Neill Honda
7979 Metcalf Ave Overland Park, KS 66204
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