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|Sales||8:30 AM - 8:00 PM|
|Service||6:00 AM - 7:00 PM|
|Mon||8:30 AM - 8:00 PM|
|Tue||8:30 AM - 8:00 PM|
|Wed||8:30 AM - 8:00 PM|
|Thu||8:30 AM - 8:00 PM|
|Fri||8:30 AM - 8:00 PM|
|Sat||8:30 AM - 8:00 PM|
|Mon||6:00 AM - 7:00 PM|
|Tue||6:00 AM - 7:00 PM|
|Wed||6:00 AM - 7:00 PM|
|Thu||6:00 AM - 7:00 PM|
|Fri||6:00 AM - 7:00 PM|
|Sat||6:00 AM - 5:00 PM|
They help me into my dream car even I'm a first time buyer. If you looking for a new or preowned vehicle, come and meet Andy Pham. I love his wo...
They help me into my dream car even I'm a first time buyer. If you looking for a new or preowned vehicle, come and meet Andy Pham. I love his words " Done" and he was done get me approved.
I went to this dealership to look at a BMW 335i that I found online. It's time to upgrade from my '07 model even though I still love it. The sal...
I went to this dealership to look at a BMW 335i that I found online. It's time to upgrade from my '07 model even though I still love it. The sales associate was polite and greeted me as I approached the front door. We sat down at one of the many tables in the showroom area and he took down my info. All good so far. We took the car on a test drive and I really liked everything about it, except I felt it was a little overpriced based on my research, which I told him. He asked me what I would like to pay and he told me he would do his best. I told him I would finance the car through my Credit Union, as they had already preapproved me for 2.49% for up to 5 years. When we returned to the dealership, he went into the "manager's pit" (A room with glass windows but a door so of course you can see them but not hear them) The managers are behind a tall bartop looking thing - looking down on all of the shoppers. I'm sure there's some psychological reason why some dealerships do this. After about 15 minutes, the sales associate comes out with a sheet full of numbers - I examined this closely, and found that not only had they not reduced the price at all, but there was an additional fee of $1800 for "vehicle restoration" WHAT??? Every other time I have purchased a car these kinds of fees are included in the price. The sales associate asked me what my monthly budget is. I told him I didn't really have one, the most important thing to me was that we get closer to my offer price. He insisted on getting a number I told him $450 for 60 months, which was $50 less per month than they "full price" monthly payment option they had as a suggested payment. Closer to 20-25 minutes goes by, my sales associate has disappeared, but when I saw him outside the dealership walking around I approached him to ask him what was taking so long. He apologized and headed back into the managers den and came back out with a new sheet. He smiled and said "Great news, we got you down to the payment you requested!" I took a look at the sheet and realized instantly they had not only not reduced the price or removed the fee - they just extended the payments out to 72 months. Essentially adding another $2400 to their bottom line from the first time! What a joke. I told the sales associate that I wasn't pleased and that I had another appt at another dealership. I got up to leave and he said "let me get my manager" I continued walking out to my car. As I was getting in I heard my name and sure enough the sales associate and manager were walking briskly towards me. He introduced himself as the manager who was "working the numbers" I told him how I felt that was a cheap move and I liked the car but they would have to get closer to $25k. He said, what if I can get you $26.5k? Would you do it then? I thought about it for a minute, and agreed to his offer. He said, "Ok, I'll be right back" I told him he had 10 minutes before I had to leave to see the other car, but if he came back with a sales contract, I would sign it. After another 15 minutes, the sales associate came back out with a frustrated look on his face. He told me the manager sent him out to tell me they wouldn't do any less than $28k on the car plus the restoration fees. I thanked him, and left to go see the other car where I had a MUCH better experience. I feel really bad for the sales guy who I'm sure is commissions only. He really tried hard and was really friendly. That's the reason for the one star. Based upon my experience with manager and the "process" I will NEVER buy a car from this dealership.
Marco and Jim listened to my concerns, after a few follow up contacts, I took the time to drive across town..I was impressed.. I felt welcome, as...
Marco and Jim listened to my concerns, after a few follow up contacts, I took the time to drive across town..I was impressed.. I felt welcome, as they expressed honest concerns on my trade to make it happen.