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Reviews

Average Ratings

4.1
87 lifetime reviews. Includes reviews of South Bay Ford Lincoln from DealerRater.com
  • Mkx recall & interior water leak

    We had service needed on our mkx..major water leakage inside passenger side..they not only provided us a loaner mkx but during the process of try...


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    We had service needed on our mkx..major water leakage inside passenger side..they not only provided us a loaner mkx but during the process of trying to localize where this water was coming in your service tech Eric Estrella continually kept us apprise of everything they were doing..we DID NOT have to call once to find out what was going on!! I can't stress enough how much customer service means!!!these folks at so bay ford are exceptional in every aspect..it all started when we first came to look for a car & meant mr. mike wade..what a real gem! Thank you for a most wonderful experience in what is normally a stressful task when purchasing a vechicle..we will definitely recommend this dealership to our friends in the future...carol graf

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Waste of time, no deal.
    March 7, 2017

    The salesmen here play nothing but games, lie about APRs you qualify for and offer nothing for your trade in. The used vehicles have problems and ...

    South Bay Ford Lincoln

    I'd like to hear more detailed feedback on what we could have done differently. We would like to earn your business My email address is lorik@sout...


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    The salesmen here play nothing but games, lie about APRs you qualify for and offer nothing for your trade in. The used vehicles have problems and are outrageous in regards to pricing.

    Does not recommend this dealer
    South Bay Ford Lincoln

    I'd like to hear more detailed feedback on what we could have done differently. We would like to earn your business My email address is lorik@southbayford.com - Thank you, Lori South Bay Ford Lincoln


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  • Sr. Construction Manager

    Nice service, excellent facilities including a cafeteria.


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    Nice service, excellent facilities including a cafeteria.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Lincoln fan

    Had our MKX in for recall and interior water leak. Eric Estrella was the best! Leak was a real prob. Lincoln factory even had to come help. Never ...


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    Had our MKX in for recall and interior water leak. Eric Estrella was the best! Leak was a real prob. Lincoln factory even had to come help. Never seen this before. Throughout the process, Eric was in continual contact with updates and progress. The entire team made an unfortunate problem an experience that was fine. Best customer service that I have ever had a car dealer. Congrats Lincoln and South Bay Ford/Lincoln.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Worst dealership! awful sales tactic.

    This dealership (Simon) used one of the oldest tricks in the book! They started the negotiations not from the bottom line MSRP of the car (2015 F...


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    This dealership (Simon) used one of the oldest tricks in the book! They started the negotiations not from the bottom line MSRP of the car (2015 Ford Edge) but rather, from the above the line (prior to the Manufacture's discount) and hence making it seem like you were getting a fair deal. Awful!! What's next? Telling me that they are providing tires of the car? Ah, no... The Manufacturer put those tires in Simon and are part of the bottom line MSRP. What's worst, when I called them out on their tactic, the floor sales manager (Howard) said this is a free country and told me to take my business somewhere else. I guess I'll have to. Too bad. The facility is very nice inside and I love Ford products.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Mrs. Alonzo

    Southbay Ford is the BEST dealership. I just got a New 2016 Lincoln with the help of Adolfo Toledo. He's so profesional, respectful and attentive....


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    Southbay Ford is the BEST dealership. I just got a New 2016 Lincoln with the help of Adolfo Toledo. He's so profesional, respectful and attentive. Our sales agent Kevin was really profesional as well, answered all our questions and was patient with us, showing us all the different Lincoln models. Thank you South bay for all your help.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • How it should go

    Test drove a car at 1pm. Drove it off the lot by 4pm at the price I wanted. These people are total pros and they'll take care of you. Also, a B...


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    Test drove a car at 1pm. Drove it off the lot by 4pm at the price I wanted. These people are total pros and they'll take care of you. Also, a Bistro? Jeez, lay it on thick Southbay Ford!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • south bay ford the best dealer
    October 9, 2016

    Walked in this dealer to check out the new 2017 mustangs. We had no plan of purchasing any car at the moment we were pasing by and decided to che...


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    Walked in this dealer to check out the new 2017 mustangs. We had no plan of purchasing any car at the moment we were pasing by and decided to check them out. We were greeted by Max Miranda one of the best sales reps we have ever spoken to. He gaves us detailed information about the car and the variety of plans we had to choose from the i4 the v6 and the gt v8 as well .Thanks to Max we got the new 2017 mustang . Great Customer Service !!!! Highly recommend this place. ! :)

    Does recommend this dealer

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  • Hi prinessa lewis
    September 16, 2016

    South bay ford dealer in Hawthorne are best in town I got 2017 fusion from there .Freddyk help me he is the best .I didn't just get a brand new c...


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    South bay ford dealer in Hawthorne are best in town I got 2017 fusion from there .Freddyk help me he is the best .I didn't just get a brand new car but I'm part of the ford family now cause that way they treat u there .If you're part of ford family.

    Does recommend this dealer
    Came in for service or repair

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  • Learning how to use the sync3 system.
    September 13, 2016

    After purchasing an edge titanium we were somewhat overcome by the highly technical nature of the snyc3 system. We called south bay ford asking fo...


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    After purchasing an edge titanium we were somewhat overcome by the highly technical nature of the snyc3 system. We called south bay ford asking for help. We made an appointment to have the system described to us in as simple a way as possible. My wife and l are technically deficient to say the least. We were greeted by a very welcoming personable Internet manager named Freddy Karolos. He took us through each of the devices to be used in a clear and as complete a manner that would allow us to operate the basic system(at least to our limited capabilities). He offered to assist us at any time in the future if we needed any additional help. Needless to say we were extremely pleased with his clear and expert instruction. Freddy is a great asset to South Bay ford.

    Does recommend this dealer

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