McGrath Honda of St. Charles

New 877-221-4574 Dealer Website
Used 877-220-4321 Email Dealer
Service 877-227-1209

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Reviews

Average Ratings

4.5
102 lifetime reviews.
  • The place to go!

    I have to say that I was completely blown away by the level of service and fairness that was given to me by this dealership. Mike P, and Bruce wer...


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    I have to say that I was completely blown away by the level of service and fairness that was given to me by this dealership. Mike P, and Bruce were amazing from start to finish. They explained all the features of the Honda Odyssey that I purchased, and made sure that I was comfortable with the decision that I was making as far as the type of vehicle to purchase. I went to other Honda dealerships in the area, and was not treated with half of the dignity and respect that I was treated with at this facility. Not only did they have warmth and kindness in their interactions, but they gave me the best deal by far. Other dealerships expect to wine and dine their customers by showing them flashy dealerships and service centers. This dealership simply provides what most people want out of a car buying experience. Respect, and honesty. I am very happy with the deal that I got on my new Honda minivan, and would be happy to recommend this dealership to anyone looking to purchase a new vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Ask for Amanda!

    Great pricing and even better customer service! After my car was totaled I leased a 2017 Accord EX with McGrath and they made the process painless.


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    Great pricing and even better customer service! After my car was totaled I leased a 2017 Accord EX with McGrath and they made the process painless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great sales,terible service

    I purchased a brand new car at Mc Grath Honda of St. Charles on 2012. The buying experience was great until we bought car. After they got our mone...


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    I purchased a brand new car at Mc Grath Honda of St. Charles on 2012. The buying experience was great until we bought car. After they got our money and closed the deal the troubles started with the service department. Usually I'm not a negative person and never spend time for negative comments or reviews. They installed a remote starter and alarm but t never worked properly and after trying a few months to fix the issue we gave up and they removed it. We got a new alarm from a different mechanic shop that worked perfectly. We started having a issue with starting the car after a year. We went to the service department a few times, but they weren't able to find the problem. After a few attempts they told us that there is an electric drain from the alarm. We took the car and went to a different mechanic shop to check the issue and they didn't find anything wrong with the electric system. In the mean time continued to not to start sometimes. We went back to the dealer for another check on the car they replaced the battery and tore out the remote starter and the alarm without even calling us and making sure that is fine. Thank god everything was free, covered under the car warranty. But they didn't fix the problem and today -12/03/2016 after more than four years and spending hours and days of going back and forward, the technician Michael Palmer was so rude and uncooperative he even told that I was wasting his time and he isn't going to make any free diagnostics, the problem is again in the battery. But it is not worth their time anymore because my car is four years old and there is no more warranty. My suggestions to every body if you have money and time to spend go to Mc Grath Honda of St. Charles or otherwise stay away.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Got a good used car at a fair price.

    Michael Pompilio took good care of us at McGrath Honda. We came in to look at a used Acura MDX and we had a painless experience ultimately purcha...


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    Michael Pompilio took good care of us at McGrath Honda. We came in to look at a used Acura MDX and we had a painless experience ultimately purchasing the vehicle for them. It was starting to rain so Michael arranged to bring the vehicle into the service bay so we could take our time inspecting it. The test drive went well. No pressure and we got a fair price on a good vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Multiple New Car Purchases

    Our family just purchased our second new car in the last four months. I traded in my 2005 Oddessy for a beautiful CRV. My son purchased his very f...


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    Our family just purchased our second new car in the last four months. I traded in my 2005 Oddessy for a beautiful CRV. My son purchased his very first new car (Civic) upon graduation from college. In both instances the sales and finance staff were able to accommodate our specific needs. I especially appreciate the extra time they took to ensure my son understood the entire process. I highly recommend Mike Pompilio in sales.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bad experience

    I came in looking to trade my 2014 Toyota 4Runner with low miles in excellent condition for a new Odyssey. As I walked in the door I was approache...


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    I came in looking to trade my 2014 Toyota 4Runner with low miles in excellent condition for a new Odyssey. As I walked in the door I was approached by the general manager who proceeded to told me I couldn't trade in my 4Runner at McGrath Honda because they only sell Hondas. This despite the fact that right now there's a Ford Explorer for sale sitting right next to their sign along the road. I'm really not sure why the GM thought I was wasting his time. His sales person never got back to me on pricing like he said would either. I had bought a Civic from them previously and this apparently didn't matter to them either. Basically they blew me off from the moment I walked in the door. The dealership itself is small and they didn't appear to have much to choose from compared to other dealers.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • No notice oil change

    Dropped the my 2010 Accord off mid-morning for an oil change that was not prescheduled. Was prepared that it may not be completed till late afte...


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    Dropped the my 2010 Accord off mid-morning for an oil change that was not prescheduled. Was prepared that it may not be completed till late afternoon but was pleasantly surprised to receive a call form the service advisor about 90 minutes later informing me the car was ready for pickup.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Oil Change

    I purchased the CR-V in March 2015 and was told by the salesman that my Samsung Android smartphone would be compatible with Honda Link and when th...


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    I purchased the CR-V in March 2015 and was told by the salesman that my Samsung Android smartphone would be compatible with Honda Link and when that happened, I could bring my Honda in for an upgrade at no cost to me. It is now late September and still no upgrade. If I could give no stars to the buying process, I would.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service

    Great customer service!! Would highly recommend to anyone!


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    Great customer service!! Would highly recommend to anyone!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great servive

    I have purchase three Honda in the last 15 years,and they have service every car, Very happy with the service I receive. I have recommend them to ...


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    I have purchase three Honda in the last 15 years,and they have service every car, Very happy with the service I receive. I have recommend them to my family and friends.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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