McGrath Honda of St. Charles

Service is very professional. When service is underway they provide a comprehensive outline of areas that might need attention in the future. Recommendations are suggested but final decision is made by car owner.Final report is thorough and easily understood.

ed resolved Carlos was a big help. Very knowledgeable and well informed about the issue I needed help with as well as Honda products in general. If I required further assistance I would request that Carlos be my service advisor.

Our 2008 Odyssey van (with 150k+ miles) was serviced on July 30, and our bill was close to $2k, which included a new compressor and condenser because AC was blowing hot air. Believing the AC was working out of the summer months, I had it in for an oil change on Dec 30, and was informed the AC was blowing warm air (in late Dec.). I was informed in July that there may be a small leak, and if there was, we would see drips on the ground (which we never have). We were also informed to have new spark plugs installed (at 105k). We were not informed of this in the July report (and the odometer was at 150k at that point). My wife brought the vehicle in, and instead of looking at the computer for our history, the representative asked her if the vehicle was serviced here before. We purchased the 2008 vehicle here, and had another serviced here since ~2005. We are no strangers!One of their reps informed me this location has seen an increase in customers, and I am starting to feel like we are just another customer, and am losing trust in their service.

Brought my new CR-V in for undercoating. The Service Department was courteous and efficient. I was in and out with my loaner car in no time. They even left a snow brush in the loaner in case it started to snow again! Checkout was just as easy. Thank you McGrath Honda of St. Charles for breaking the mold!

Great service, giving all details about service and any information about condition of vehicle and future needs. I really recommend your service to relatives and others. I service my vehicles from years.

Slight issue with tire light - they checked my tires and off I went - about 30 minutes on a busy day. Thank you and keep up the good work.

I bought my new Honda CR-V from McGrath BECAUSE of the the wonderful service department. I’ve been using the service department for three different vehicles over the last six years, and never been disappointed.

The dealership service area was very clean. The staff was amazing and very helpful from scheduling through the service experience. I would recommend this location 100%!

Dan was very professional and I appreciated his efforts to ease the costs associated with the repairs. I was happy with the quality of work completed on our van.

Fantasic, understood my time restraints and took care of my needs asap. Great job. Will return the next time I need a vehicle. Thank you all.