Fields Volvo of Northfield

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Reviews

Average Ratings

4.9
23 lifetime reviews.
  • Fifth time - still a charm

    We just purchased our fifth Volvo - all of them from Fields. We obviously love the cars, but we are really fortunate that we live close to Fields...

    Dealer Response

    Wow, that's wonderful Vince. Congratulations on your fifth Volvo with us. We truly appreciate your business, your loyalty and your trust in us. Re...


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    We just purchased our fifth Volvo - all of them from Fields. We obviously love the cars, but we are really fortunate that we live close to Fields. It has always been a great pleasure to deal with them. They really go above and beyond and we are unabashed fans!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wow, that's wonderful Vince. Congratulations on your fifth Volvo with us. We truly appreciate your business, your loyalty and your trust in us. Rest assured that we will do everything it takes to make us deserving of your loyalty on each and every visit. As always, don't hesitate to let us know if there is anything further we may do to exceed your expectations with us. Our staff are already ready to serve your automotive needs. Thank you and take care. Kind Regards, Joe Cotteleer, General Manager.


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  • Field's Volvo - Awesome sales experience

    Shopping for Volvo XC60 T6 R...At Fields Volvo, the experience was exceptional. Brand knowledge. Product performance details well versed. Question...


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    Shopping for Volvo XC60 T6 R...At Fields Volvo, the experience was exceptional. Brand knowledge. Product performance details well versed. Questions answered to the fullest, not to mention a series of excellent test drives. In summation - an all- around great Volvo team to work with, starting with our representative - Jorgan Johnsson. A true Swede. And a great guy who helped us find just the exact Volvo we were looking for.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fields is the best

    No high pressure. Listened to my concerns about what I wanted and needed to come to a deal.


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    No high pressure. Listened to my concerns about what I wanted and needed to come to a deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • I love THIS DEALER!!

    I recently purchased my first Volvo from Fields Volvo, I owned a Fields Infiniti for many years so I was familiar with Fields. This was the best ...

    Dealer Response

    Congratulations on your first Volvo! Welcome to the Fields and Volvo families. It's our pleasure to serve your automotive needs. Thank you for sha...


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    I recently purchased my first Volvo from Fields Volvo, I owned a Fields Infiniti for many years so I was familiar with Fields. This was the best experience for a female purchasing a car. Matt in finance was so easy going and nice he made me feel comfortable when I sat down in is office. I purchased my car from Mike K, a very enthusiastic and friendly person. I also spoke with other sales people I think their names were Zor, Roger and Mike P, I even got to meet the General Manager and a Sales Manager Mark. Everyone made me feel so comfortable especially when it can be stressful for a female to purchase a car! I highly recommend this Volvo dealership.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on your first Volvo! Welcome to the Fields and Volvo families. It's our pleasure to serve your automotive needs. Thank you for sharing your comments about your experience with us! We certainly appreciate your business. If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Joe Cotteleer, GM.


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  • Great Service

    The service was completed and the vehicle was inspected thoroughly. They did a good job in washing the car. I wish they could vacuum and wipe the ...

    Dealer Response

    We appreciate you taking the time to provide us with such detailed feedback about your experience with us. I'm very sorry to hear that several thi...


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    The service was completed and the vehicle was inspected thoroughly. They did a good job in washing the car. I wish they could vacuum and wipe the interior as well. I have a loaner so I can go straight to work after dropping the car off. The fuel tank was only 3/8 full and it dropped down to 1/4 immediately after I drove out of the dealership. It would be good if they can filled it up to begin with.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate you taking the time to provide us with such detailed feedback about your experience with us. I'm very sorry to hear that several things throughout your visit did not meet your expectations. Please note that your concerns have been passed along to our Management team and the necessary adjustments have been made to ensure all of our customers receive only the best possible experience. We do hope you will allow us to serve your automotive needs in the future. Kind Regards, Joe Cotteleer, General Manager.


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  • Great sales and buying experience

    Just took delivery on a new XC90, which was pre-ordered this summer. Not much negotiation to be had and Fields did the right thing in honoring ori...

    Dealer Response

    Thank you for sharing your wonderful feedback. We are delighted to learn you enjoyed your experience with our team. Our number one priority is to ...


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    Just took delivery on a new XC90, which was pre-ordered this summer. Not much negotiation to be had and Fields did the right thing in honoring original price even with an increase in the sticker price. Zoar Avni was my sales guy. Very knowledge, attentive and a quirky sense of humor, to boot. Great to work with and highly recommended. Oh - and LOVE the XC90!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your wonderful feedback. We are delighted to learn you enjoyed your experience with our team. Our number one priority is to provide our customers with the best possible experience. On behalf of our entire team, thank you for trusting us with the care of your vehicle. We look forward to serving you in the future. Best Regards, Joe Cotteleer, General Manager.


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  • Excellent Salesperson and Customer Service

    The word "Family" comes to mind to describe my experience at Fields Volvo ! As I entered the dealership, I was pleasantly greeted by Zoar. He answ...

    Dealer Response

    Thank you, Cary, it's certainly our pleasure to serve your automotive needs in the past. We will continue to provide this great service to you. We...


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    The word "Family" comes to mind to describe my experience at Fields Volvo ! As I entered the dealership, I was pleasantly greeted by Zoar. He answered all my questions about the Volvo XC 60, and we took a test drive of the vehicle. I was very impressed with this SUV, and he was great to work with! After some business details, Zoar introduced me to Javi and Sally in the customer service department! They were very knowledgable about Volvos and my confidence about my new vehicle purchase increased. This solidified my satisfaction, and they made me feel truly like family. When I bring my new Blue SUV in for a free car wash, everyone that I deal with is very friendly, and treats me with the utmost respect! I highly recommend this dealership!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Cary, it's certainly our pleasure to serve your automotive needs in the past. We will continue to provide this great service to you. We are dedicated to continuing you receive only the best in customer service. Kind Regards, Joe Cotteleer, General Manager.


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  • Fields service

    Being an owner of various Fields brands since 1980 the customer service was outstanding as always. My headlight went out Sunday night on my Volvo ...

    Dealer Response

    Thank you, Arjay, it is our pleasure to continue to provide you with exemplary service. I'm delighted you had a wonderful experience with us in th...


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    Being an owner of various Fields brands since 1980 the customer service was outstanding as always. My headlight went out Sunday night on my Volvo and brought it in early Monday morning without an appointment. The service writer, Javier took me right in replaced the bulb, even washed the car and I was out.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Arjay, it is our pleasure to continue to provide you with exemplary service. I'm delighted you had a wonderful experience with us in the past and we look forward to continuing your great experiences with us in the future. Sincerely, Joe Cotteleer, General Manager.


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  • Great Service

    I come to Fields Volvo for service because of their fair pricing and friendly personnel. The dealership is nice and clean which greatly exceeds ot...

    Dealer Response

    Thanks for your business in the past, and for your pleasant remarks. We are delighted to welcome you back in the future and if there is any way we...


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    I come to Fields Volvo for service because of their fair pricing and friendly personnel. The dealership is nice and clean which greatly exceeds other places that I've brought my car to get serviced.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for your business in the past, and for your pleasant remarks. We are delighted to welcome you back in the future and if there is any way we may further improve on your past encounters, please let me know how we may serve you. Best Regards, Joe Cotteleer, General Manager.


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  • Great service, very accomodating!

    Very impressed with the service of this dealership. They were able to fit me in with very short notice, drove me back to work and picked me up whe...

    Dealer Response

    Thank you for both your business and your feedback in the past. We look forward to serving you moving forward and showing you our continued dedica...


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    Very impressed with the service of this dealership. They were able to fit me in with very short notice, drove me back to work and picked me up when my car was done later in the day. They were very nice and accomodating.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for both your business and your feedback in the past. We look forward to serving you moving forward and showing you our continued dedication to our customers. If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Joe Cotteleer, General Manager.


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