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Reviews

Average Ratings

4.7
140 lifetime reviews. Includes reviews of Villa Ford from DealerRater.com
  • Great deal, QUICK!
    April 22, 2017

    Jeffrey and Tony are real pros. Listened, made it happen, felt great. Thank you. I will be back at Villa Ford for my next deal.


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    Jeffrey and Tony are real pros. Listened, made it happen, felt great. Thank you. I will be back at Villa Ford for my next deal.

    Does recommend this dealer

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  • Thank you Jeremy in service department
    March 27, 2017

    Jeremy was very helpful and explained everything about my car. He was pleasant and courteous. Thanks for getting my car in and out in good time. C...

    David Wilson's Villa Ford

    Hi Catherine, Thanks for this quality review. Jeremy is a great asset to us here and we're very happy to see that he's provided you with the 5-st...


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    Jeremy was very helpful and explained everything about my car. He was pleasant and courteous. Thanks for getting my car in and out in good time. Catherine Reyna

    Does recommend this dealer
    Came in for service or repair
    David Wilson's Villa Ford

    Hi Catherine, Thanks for this quality review. Jeremy is a great asset to us here and we're very happy to see that he's provided you with the 5-star service you deserve. Thanks for choosing us here and should you ever need anything, please let us know! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com


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  • Service
    March 19, 2017

    Great service , comfortable environment even during construction. My car was finished within the time frame given. I love my Ford and love the se...

    David Wilson's Villa Ford

    Hi Cathleen, We appreciate your business and this quality review. We take great pride in providing 5-star service and are happy to see that our t...


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    Great service , comfortable environment even during construction. My car was finished within the time frame given. I love my Ford and love the service. I will buy another Ford knowing the service is hassle free.

    Does recommend this dealer
    Came in for service or repair
    David Wilson's Villa Ford

    Hi Cathleen, We appreciate your business and this quality review. We take great pride in providing 5-star service and are happy to see that our team provided you just that. We hope your Ford is treating you well and we hope to see you again soon! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com


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  • Very helpful!
    March 19, 2017

    Paul in service was very helpful. I got my car in and out of there in a very timely matter. We will definitely use Villa Ford service again.

    David Wilson's Villa Ford

    Hi Walker Family, Paul is awesome and we're so happy to see that he got you in and out in no time. Thanks for stopping by and we look forward to ...


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    Paul in service was very helpful. I got my car in and out of there in a very timely matter. We will definitely use Villa Ford service again.

    Does recommend this dealer
    Came in for service or repair
    David Wilson's Villa Ford

    Hi Walker Family, Paul is awesome and we're so happy to see that he got you in and out in no time. Thanks for stopping by and we look forward to seeing you at your next service visit. Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com


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  • Service Manager, Brian, went the extra mile!
    March 12, 2017

    We brought our Edge in for an oil change. Our service tech was out and Jeremy helped us. He was very kind and helpful. During an overall inspec...

    David Wilson's Villa Ford

    We're disappointed to see that there was an issue regarding the price of your services but we're very happy to see that Brian took great care of y...


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    We brought our Edge in for an oil change. Our service tech was out and Jeremy helped us. He was very kind and helpful. During an overall inspection, mechanic noticed that the power steering hose had a leak. When repairs were made, we were not kept updated with the cost. The final invoice was much more than anticipated. Brian went the extra mile and adjusted our bill as much as possible and gave us a free oil change for our next service. Thanks to his excellent customer service, we will continue to use David Wilson's Villa Ford dealership for our service needs.

    Does recommend this dealer
    Came in for service or repair
    David Wilson's Villa Ford

    We're disappointed to see that there was an issue regarding the price of your services but we're very happy to see that Brian took great care of you and helped resolve this issue. We hope your Edge is treating you well and we can't wait to see you at your next service visit! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com


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  • 30,000 service for my Ford Focus
    March 11, 2017

    I brought my car in for 30,000 mile service. I was provided a loaner car so I wouldn't have to wait a couple of hours while my car was being se...

    David Wilson's Villa Ford

    It's a great pleasure to read this and see that our team provided you with a quality service experience. We hope your vehicle is running just lik...


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    I brought my car in for 30,000 mile service. I was provided a loaner car so I wouldn't have to wait a couple of hours while my car was being serviced. I appreciated this concern for my time.

    Does recommend this dealer
    Came in for service or repair
    David Wilson's Villa Ford

    It's a great pleasure to read this and see that our team provided you with a quality service experience. We hope your vehicle is running just like new and should you ever need anything, please don't hesitate to ask! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com


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  • Oil service
    March 10, 2017

    The service was timely and the service rep was really helpful. The temporary service or waiting area was too cold. They need to turn the air cond...

    David Wilson's Villa Ford

    Hi Howard, It's a pleasure to see that our team got you in and out in no time. We've taken note about the A/C and will make sure it's turned down...


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    The service was timely and the service rep was really helpful. The temporary service or waiting area was too cold. They need to turn the air conditioning system down a bit.

    Does recommend this dealer
    Came in for service or repair
    David Wilson's Villa Ford

    Hi Howard, It's a pleasure to see that our team got you in and out in no time. We've taken note about the A/C and will make sure it's turned down next time. We hope your vehicle is running just like new and hope to see you soon! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com


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  • Recommend the sales people but not the service people .
    March 9, 2017

    Sales people were very nice and attentive and able to recommend a very good deal for me. They spend a lot of time meeting my needs and answering m...

    David Wilson's Villa Ford

    Hi Jean, We strive to provide quality service to each and every customer and couldn't be happier to see that our team provided you just that. We'...


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    Sales people were very nice and attentive and able to recommend a very good deal for me. They spend a lot of time meeting my needs and answering my questions.

    Does recommend this dealer
    David Wilson's Villa Ford

    Hi Jean, We strive to provide quality service to each and every customer and couldn't be happier to see that our team provided you just that. We'd like to congratulate you on your new vehicle and should you have any questions, please let us know. We're always here to help! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com


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  • Great service
    March 5, 2017

    Thanks Brian service manager and dustin for your great service.Keep up the good work. I will keep coming here to service my 2015 ford fiesta...

    David Wilson's Villa Ford

    Thanks for this great review and thank you for choosing Villa Ford! Brian and Dustin are great assets to us here and we're so happy to see that t...


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    Thanks Brian service manager and dustin for your great service.Keep up the good work. I will keep coming here to service my 2015 ford fiesta...

    Does recommend this dealer
    Came in for service or repair
    David Wilson's Villa Ford

    Thanks for this great review and thank you for choosing Villa Ford! Brian and Dustin are great assets to us here and we're so happy to see that they took great care of you. We hope your Fiesta is running just like new and we'll see you soon! Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com


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  • Poor customer service with service.
    March 4, 2017

    My family has been purchasing our Fords here for more than 30 years and are normally very happy. I personally have bought my last 3 Fords here an...

    David Wilson's Villa Ford

    Eric, This is very disappointing to read, as this is not how we conduct business here. Your business and opinion are extremely important to us, w...


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    My family has been purchasing our Fords here for more than 30 years and are normally very happy. I personally have bought my last 3 Fords here and my wife's family has purchased at least 3 others. I live 18 miles away from them, but go to them as we had been very happy with them. When I first tried calling to get an appointment the phone rang and rang with no answer. I call back an hour later only to find the service center is closed and I can't make an appointment. The next day they call me saying they had a missed call from me. Get transferred to service to make an appointment. Tell them I need an oil change and there is a recall on my wife's car. They are unaware of the recall. (Seatbelt pretensioners are burning through seat belts during crashes....slight safety issue) schedule an appointment that I had to cancel due to work issues. Call yesterday to make an appointment just for the oil change and get an appointment time of 830. I drive the 18 miles and get there at 830. At that time I am told the car will not be ready until after 2 pm. 5 1/2 -6 hours for an oil change. Why wasn't I told of a MAJOR delay when I made the appointment or called in the morning and told that there would be a delay. 5 1/2 hours for an oil change is absolutely ridiculous. No warning so I can arrange my day just told when I get there that it will take 5 1/2 hours for an oil change. I attempted to call to speak with the manager of service and my call is disconnected before I can leave a message. Try calling back and no answer. Extremely POOR customer service

    Does not recommend this dealer
    Came in for service or repair
    David Wilson's Villa Ford

    Eric, This is very disappointing to read, as this is not how we conduct business here. Your business and opinion are extremely important to us, which is why we'd like to discuss your experience with you in further detail. When you have a moment, please contact Mike Papp here in our Service Department at mpapp@villaford.com. We look forward to hearing from you. Sincerely, Scott Wade General Manager 714.637.8222 swade@villaford.com


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