Villa Ford is always a great place to do some research on a Ford car or truck you???re interested in, but it???s definitely the place to have your car... serviced. Sheldon on the service team makes sure you are ???in the loop??? but contacting you with frequent updates on what???s happening to your car, and I had a rental thanks to the outstanding warranty on my leased CMax. There is also a bunch of other terrific staff, and a machine that makes a HUGE variety of hot drinks (these little touches can make a big difference!). Also the lounge is open and inviting, and the dealership is freeway close and easy to find.
Hi Anna, Thanks so much for this awesome review! It's a pleasure to see that you enjoy your visits here and our team takes great care of you. We love ...having you as a part of our Villa Ford Family and can't wait to see you around the dealership again in the near future! Sincerely, Scott Wade General Manager 714.637.8222 firstname.lastname@example.org
I bought a Ford Escape here on Monday 1/15/17. Only put a couple hundred miles on the car so far so this is more of a review of Villa Ford than the c...ar, but the Escape is pretty tight so far. I was helped on the lot within 5 minutes of looking around. Approached and helped and not pounced on. Test drove 2 cars. Had a lot of questions. Chris on the lot was great, Alex at the Sales desk was great. Did we haggle? Yes. Was it fun? Yes. Did I get a great deal? Yes. Got through finance very quickly after deal was made and car was waiting for me. The facility seems to be brand new and very nice, and they have a lot of cars. Overall I would rate it a great car buying experience. If you are looking at Ford definitely give this dealer a visit. Car I purchased was exactly as advertised on their website and they honored and accepted that price.
This is my 3rd vehicle I have purchased from Villa Ford. All 3 vehicles were bought with Pete the sales manager. He was one of the nicest guys and gav...e me great deals with no game playing. Everyone there treats you like a friend/family.
Hi David, Wow! Thanks so much for your loyalty to us and Pete. We're so lucky to have you as a member of our Villa Ford Family and so lucky to have Pe...te on our team. We hope you're loving your new vehicle and we look forward to many more years of working together. Hope to see you here again soon. Sincerely, Scott Wade General Manager 714.637.8222 email@example.com
Got a great deal from this dealer. The price changed when I returned to pay the vehicle off with finance through my bank, however after reviewing the... contract the original price was honored.
Very good customer service. There was no hard-sell and they promised to fix a few dents and they were completed to my approval. I do not live in the... area, but would definitely return.
Hi Kathleen, Congrats on your Focus and welcome to the Villa Ford Family! Happy to see that you traveled to see us and Wes helped get you into the car... you deserve. Thanks for this great review and please let us know if you have any questions! Sincerely, Scott Wade General Manager 714.637.8222 firstname.lastname@example.org
I was the only one in the service area and it took over ten minutes to get someone to wait on me. After that, everything went well.
Hi Amado, We're disappointed to hear about your wait and will make sure this doesn't happen again. However,w we're pleased to see that after that issu...e, your experience was a great one. We're always here for you, so please let us know if you ever have any questions. Take care! Sincerely, Scott Wade General Manager 714.637.8222 email@example.com
Was very efficient, very friendly, he made sure the service was done in time so I can get back my car as soon as possible he even had it washed and al...so provided me with a lift to take me back home when I dropped my car , top quality customer service was provided to me by Mr Glen Kotler I have never been as satisfied with a service and will recommend this dealership to all my family and friends , Thanj you Glen for a great work
Thank you so much for this outstanding review. We're very happy to read this and see that Glen took great care of you and your vehicle. We'll be sure ...to share this with him and our team and we'll see you here at your next service visit. Happy Holidays! Sincerely, Scott Wade General Manager 714.637.8222 firstname.lastname@example.org
I had made an appointment for an air bag recall. The person who I made the appointment with did not tell me I would have to leave the car for a day a...nd a half and was not prepared to leave it when we got there. Louie the Service Rep completely took over and got it finished by that afternoon. He changed the whole experience to a very positive one. Thanks Louie!
It's a great pleasure to see that Louie went above and beyond to ensure you had a great experience. He's a quality asset to us here and we're very luc...ky to have him on our team. We'll be sure to share this with Louie and should you ever need anything, please feel free to let us or him know. Thanks! Sincerely, Scott Wade General Manager 714.637.8222 email@example.com
The deal was done on the phone. They gave us the best deal on exactly the vehicle that we were looking for. All we had to do was go to the dealershi...p and pick it up. It was very easy, clean and simply the best buying experience that one could expect.
We're so happy to read this and see that our team made your car-buying experience simple and prompt. We thank you for both your business and this revi...ew and should you ever need anything, let us know. Always here to help. Enjoy your new vehicle! Sincerely, Scott Wade General Manager 714.637.8222 firstname.lastname@example.org
My purchase experience was very simple from beginning to end. I requested a price for an F-150 on was contacted immediately. They were very patient ...and helpful during the whole process. They answered all my questions and made it painless and easy! Thanks for everything and I definitely would recommend anyone to buy here!