Parks Chevrolet Huntersville

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Reviews

4.4
(90 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

A Dream Come True

I’ve been shopping for the perfect car for almost a year. I’m a lady, had a lot of questions, and I worked from the beginning with Mark Keeling in Huntersville. During that year I drove cars, I would visit the showroom and Mark always was patient and polite answering all my questions. He never once pressured me or made me feel like I was bothering him. Last week I had to get my Camaro inspected, walked into the showroom and there was exactly what I was looking for! We talked and of course I went home and pondered, like most women do. I took my husband in the next day, a Saturday, very busy day for Mark I might ad. Still ponderering, Mark was with another customer and Joe Rossi came over to answer a couple more questions and again, I felt very comfortable with Joe, he was also was amazing and patient. For a women this was very important to me. Joe and I took the car out for a drive, and the next thing I new, I bought my Corvette! My dream car! Thank you Mark and Joe for helping me feel comfortable in making my decision! I love it!

5.0

C7 GS Service

excellent job with annual oil change and rally decal install.

3.5

2-Hour Oil Change

I took 2 hours to get an oil change and tire rotation with an appointment.

1.7

Unprofessional

I went to this location to view a used vehicle. When I got there I was immediately approached by a salesman asking what I wanted to see, which I told them. A different salesman bragged about how he just sold the vehicle I wanted, yet failed to take it off their website. The first salesman then pressured me into staying to look at different vehicle options, which felt very forced and high pressured. I did not buy from them as they seemed to only care about make a sale that day and not catering to the customers wants or needs.

1.0

Buyers Beware!

Upon arrival at Parks Chevrolet Huntersville on July 9th, 2020 I was approached by a salesman named Sonny. After looking at several vehicles and expressing my wants and needs we found a vehicle that fits the needs of my family. When I test drove the 2015 Chevrolet Suburban i noticed a few ants crawling around and brought it to Sonny’s attention. He reassured me they would look into it and take care of the problem. Prior to submitting my application for financing I requested the CarFax on the 2015 Chevrolet Suburban. Sonny withheld the information until the actual application was submitted. When it was time for me to sign off on the acknowledgment of the CarFax Sonny literally clinched several pages to his chest that reported accidents. Once I noticed the CarFax was missing pages I cancelled the deal and left the dealership as I felt like there were some shady business practices. On July 10th, 2020 I spoke with the sales manager at Parks Chevrolet Huntersville and he sincerely apologized on behalf of Sonny’s behavior the previous day and reassured me that my new salesman, Joe Coury would take care of me. That afternoon I met with Joe, signed the finance documents and drove off in my new car. That weekend we discovered the Suburban was infested with ants. Ants crawled onto my children while in their car seats, on the dash, into our drinks that were in the cup holders, they were everywhere. That week i dropped the suburban off at Parks Chevrolet and they exterminated the vehicle. On July 17th 2020 i received a call from the finance manager stating that my job has not verified employment and if it’s not verified that afternoon by 5pm I need to return the vehicle to the dealership. Joe called me shortly afterwards and we discovered that Sonny falsified my employment information which caused the confusion on my eligibility to be financed with GMAC. After countless phone calls I was able to confirm my employment and finalize the deal with GMAC. On July 28th, 2020 I had a service appointment to check out my newly purchased Chevrolet Suburban because the transmission is slipping/jumping. Cat, the service director for my ticket informed me that my transmission fluid looked like it had metal in it and they needed to keep my car for at least a day or two. I had to beg for a loaner car because i needed to get back to work. I was told I could not get a loaner car although i witnessed a couple drive up in a black Chevy Tahoe that was a dealership loaner car and they drove off in their mini van that had been serviced. I was eventually given a car to drive back to work. I spoke with Cat several times within the 2 days my car was being test driven to diagnose the transmission issue. At 8am Cat informed me that my car was not in the bay so it was safe to assume my car was being test driven. I called back at 11am to get an update. Car still not in the bay. I called again at 3pm. Car still not back in the bay. At 5pm i called and Cat told me to pick my car up. Nothing is wrong with it. You mean to tell me the mechanic has to drive my car around for 9 hours just to say they did not find anything wrong with it? He came out and I told him how my car was diagnosed with metal in the transmission fluid the day prior and then 24 hours later the same metal could not be found and after the mechanic was able to drive around town for 9 hours he did not find anything wrong. I walked over to the dealership and spoke with Michael Davis and told him about my experience, now with the service department. He did not understand why the service manager told me that it was too late to replace my gas that was used. He explained that all he had to do was put gas in my vehicle, although the service manager told me it was impossible to do. DO NOT BUY FROM THIS DEALERSHIP! I have yet to receive my permanent tag. My temp tag is expired. The general manager Andrew Robin is no help as well. He does not own up to any mistake his employees make.

1.0

Do not honer their price

Dealership advertised a very low price on a car. I opted to have vehicle delivered and that I would pay cash. I received a text (not even a call) that the price that was posted on several websites was incorrect . They did not offer me any sort of discount or really any other response than this is not the price. I would think this is very poor customer relation. and especially in a business where not only do you want to sell to the customer who is here but any of their friends and family who maybe in the market. I believe that i would find it hard to recommend any of my family or friends to buy a car, or take their care there for service.

5.0

2020 Chevy Colorado Z71

I just recently purchased a brand new Colorado Z71 and it was the best experience ever!! Mark is the absolute best! He went out of his way plus some to get me the car of a lifetime. It is the 1st brand new vehicle I bought, at 37 years of age. He was patient, kind, knowledgeable, conversational, and honest all while having a sense of humor. He made me feel like I was his top priority and was there for me during each step of the process. He made me feel like a valued and wanted customer. If you are looking for a car and a great salesman, YOU MUST SEE Mark!!! He is absolutely phenomenal! Mark, thank you so much for your effort and energy to get me the truck of my dreams. I am forever grateful and appreciative of you and the team at Parks Chevrolet Huntersville.

5.0

Parks Chevrolet

After a terrible experience from another dealer, this place really helped me out so much. They helped me through every detail and personal touch that other dealerships just don?t have.

1.0

Bait and switch scam, go anywhere else, very shady

False advertising! Bait and switch scam. They should lose their business license. Beware of their lies! Go elsewhere and save your time and money. Very shady business practices. Better business bureau has a lot of complaints on Parks.

Dealer response

Hi, we regret to hear that your recent experience was anything less than exceptional. If you are willing to give us another chance, please reach out to us at (704) 900-0233 to speak to our manager directly.

5.0

PARKS CHEVROLET OF HUNTERSVILLE NC

Parks Chevrolet in Huntersville, NC continues to provide OUTSTANDING EXCELLENCE. The service personnel and mechanics always solve and repair any issue I bring to them in minimal time. I am thankful for their technical knowledge and expertise in handling a more complex vehicle such as my VOLT. They are ACE in my book!!

Dealer response

Hi, thank you so much for your high rating. We sincerely thank you for the positive review, and look forward to seeing you again soon!

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