Parks Chevrolet Huntersville

I specifically inquired about a 2026 Chevrolet Tahoe Premier (VIN: 1GNS6SK89TR192919, Stock: 192919) at Parks Chevrolet Huntersville after seeing it listed online. Tyler from their internet sales team reached out promptly on January 15, promoting a "VIP appointment" and "best deals" during their 72-hour sales event, with promises to review all options and specials. I explained I needed my wife to see details first and would follow up. On January 16, Tyler followed up aggressively in the morning about the event's urgency and our availability that day or the next. Once my wife approved the truck that afternoon, I requested a cash out-the-door (OTD) price including all current incentives and rebates, clearly stating no trade-in was needed (I planned to sell our current Tahoe privately to our company). Tyler's response: They "don't send quotes online," the price is only advertised on the website, and an OTD figure requires scheduling an in-person appointment. When I asked if the listed internet price included dealer-installed options, he disclosed $2,9998 in non-negotiable accessories—still providing no full incentive breakdown or total cash price. Due to my recent total knee replacement surgery, which makes mobility (especially a drive from Lincolnton) challenging at times, I declined coming in over the weekend. Tyler then sent a passive-aggressive message implying I was simply "unwilling" to make the "short trip," that I'd pay "a lot more" at another dealer, and they could've "saved [me] a lot more money" if I'd just shown up. He even referenced another salesperson (Cecil) supposedly forewarning about my availability, then offered a sarcastic apology. This experience was unprofessional and disrespectful. In 2026, reputable dealers routinely share ballpark OTD cash prices, rebate details, or incentive breakdowns via text/email for serious inquiries—especially on a promoted model like this Premier during a sales event. Their site lists the vehicle but offers no transparent full pricing without forcing an in-person visit, turning what could've been a straightforward cash sale into wasted time and pressure. Refusing basic details after polite, detailed exchanges, then guilting a customer over legitimate mobility issues post-surgery, screams high-pressure tactics over customer service. I was ready to buy this specific Tahoe Premier cash—no trade hassles—but their stonewalling and insensitivity killed the deal. Avoid their internet sales if you want open communication and respect. I'll take my business to a dealer that provides upfront pricing and treats buyers (and their circumstances) properly.

Park Chevrolet does it again with great salesperson (Crystal), finance and delivering a great vehicle! Low pressure and happy people! Thanks Crystal and Parks!!!

They did a great job at getting me scheduled to have my truck serviced quickly.

I purchased a vehicle from here. The process went well then within a month two different batteries had to be replaced. They told me originally I had to pay for them. Then negotiated me paying less. All in all still had to pay. Would never buy a car from them again would not recommend.

Morris was great! Everyone in the office was extremely helpful and had awesome customer service. I went in for repairs and Morris was sure to keep me informed throughout the process. I will always return to Lake Normans Park Chevrolet!

I used cars.com to narrow my search for a specific vehicle and trim level. I submitted a request to Parks asking if a specific vehicle was still available. They responded with “send us your phone number and email so we can put you on our contact list”. Never answering the question about the vehicle. I responded with the question is “X” vehicle still available. A woman contacted me and said the price was $8,000 more than listed. Accessories and whatever. Asked 3 times to get the sticker from the vehicle so I could se exactly what was on the vehicle. After being told she would get back to me first thing in the am. She finally responded at 330 the next day with. “That vehicle is sold but we have another one that is the same at a different store. And said if I wanted to get it I should put down a $500 deposit. I asked for the sticker again several times to only be told after the 4th time. That truck was sold as well. This was over a week ago and both stock number vehicles are still listed as available on their lots. This is the second time I have got this run around from Parks Chevy and I will never do business with them. I purchased my second truck in 2 years from Modern Chevy in Winston Salem and what a pleasure they were to work with.

Cameron my advisor made my experience awesome while waiting on my Tahoe to be repaired

My advisor, Morris, was very helpful, he treated me as a valued customer. The vehicle inspection was very thorough. I am a returning customer, and I will continue to be.

Brought my car in for an oil leak. Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for the work… and now the leak is even worse. When I went back, they now said they need to do exactly what the first shop did — an oil dye test to pinpoint the leak. So what you’re telling me is, I brought my car in for an oil leak, and instead of doing an oil dye test that would tell you exactly where the leak is, you just guessed — and charged me $3,000 to fix it. The most frustrating part? If the $3,000 repair had actually fixed the leak, I wouldn’t be writing this. But it didn’t. And when I spoke to the dealership, I was told they basically did a surface-level diagnostic before deciding it “had to be” the head gasket. Now they’re doing an in-depth diagnostic — the oil dye test — after I’ve already paid $3,000. Why wouldn’t you do the in-depth diagnostic first, before recommending and charging for such an expensive repair? As a school teacher, $3,000 is a huge sacrifice, and to end up with the same (or worse) problem is extremely frustrating. At this point, I suspect the first shop’s diagnosis may have been right all along. Shout-out to Thomas Fox for excellent customer service and professionalism — but the repair accuracy and diagnostic process here have left me questioning this establishment. I strongly urge anyone to get a second opinion before committing to costly repairs.

Brought my car in for an oil leak. Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for the work… and now the leak is even worse. When I went back, they now said they need to do exactly what the first shop did — an oil dye test to pinpoint the leak. So what you’re telling me is, I brought my car in for an oil leak, and instead of doing an oil dye test that would tell you exactly where the leak is, you just guessed — and charged me $3,000 to fix it. The most frustrating part? If the $3,000 repair had actually fixed the leak, I wouldn’t be writing this. But it didn’t. And when I spoke to the dealership, I was told they basically did a surface-level diagnostic before deciding it “had to be” the head gasket. Now they’re doing an in-depth diagnostic — the oil dye test — after I’ve already paid $3,000. Why wouldn’t you do the in-depth diagnostic first, before recommending and charging for such an expensive repair? As a school teacher, $3,000 is a huge sacrifice, and to end up with the same (or worse) problem is extremely frustrating. At this point, I suspect the first shop’s diagnosis may have been right all along. Shout-out to Thomas Fox for excellent customer service and professionalism — but the repair accuracy and diagnostic process here have left me questioning this establishment. I strongly urge anyone to get a second opinion before committing to costly repairs.