Imports Unlimited Hours
The short- Shop and buy here with confidence that you’ll bring home a good honest car. The long- Every staff member that I worked with as well as... staff that I just chatted with are polite people that treated me respectfully and answered my questions with clear and concise rock solid information. No one that I encountered was wishy-washy or displayed a demeanor that left me thinking anything other than I was being told the truth. I’ve found Imports Unlimited to be a model business and appreciated the clarity that I experienced, because when I’m shopping for a car I want to think about the cars. I don’t want my mind cluttered up with questioning if I’m being told the truth or if there’s anything going on that’s working against me. As well, I believe the staff at Imports Unlimited like their jobs and are happy to work there. For any nay sayers reading this and thinking that my testimonial isn’t genuine because I’m just happy about my new car, or that I don’t get out much, then OK, I’ll say something bad- The decor. It’s awful. That ugly blue linoleum tile is a big turn off. The cars in the showroom don’t look good sitting on it. The look of the showroom isn’t up to the level of this business. The seating. The seats look awful. One looked so bad I refused to sit on it. Back to the importance of my experience, my salesman, Art Parker. Art treated me well from the first hand shake. I tend to think I can test a salesperson because just about anytime that I’m spending money I ask a lot of questions, and especially in a car purchase. Yet no matter how many questions I asked Art always answered them and never got heated up. There were a couple of question I’d had that a salesperson wouldn’t know, and in these cases Art took the bother to get me answers immediately. Nothing was a bother for him, not my interjecting during his speaking or even my requests for a longer test drive or even a second test drive. The guy was just great and very knowledgeable. It was truly my pleasure working with him. He even picked me up at my house because I didn’t have a ride to the delivery of my new car. I’ll close saying that I wouldn’t hesitate to buy another car from Imports Unlimited, and with what I said at the beginning- Shop and buy here with confidence that you’ll bring home a good honest car.
I just read the review recently posted by a dissatisfied customer and I have to say that I found it difficult to believe. I have known Michael Caro and... his staff for years and have purchased more than one car from them over the years. They have always been extremely courteous and professional and have never made me feel pressured. Mike does not negotiate his prices, but explains his rationale for this in detail. He prices his cars below market value to account for the fact that they have been deemed flood cars. You will not find a better price online for the same car with the same specs. He specializes in flood cars, but personally goes to the sites himself to inspect them to ensure there is no flood damage. He also guarentees against any problems from flood damage for the life of the car. I would definitely recommend purchasing a car from Imports Unlimited to anyone in the market for a quality used car!
This dealer finds undamaged flood cars at great prices, 3rd car bought from them in the last 18 years, very pleased,I have recommended many friends... and family, call mike for an explanation,he is very informative and quit pleasant to deal with
I have purchased over 20 cars form them. Never had an issue with any vehicle. My family and friends have purchased over 50 cars from Mike. He is always... up front about where the car came from and what type of title it will be sold with. All the pertinent and information is noted right on the sales order and you have to acknowledge the information with your initials so there are no surprises. I have saved thousands of dollars over the he years. I would not buy a car any other way. Thank you Imports and all your fine and courtious employe, especially Colleen who has been there for many, many years.
Unprofessional, rude staff. No car is worth what he's selling them for, despite his claims to the contrary. They keep your refundable deposit and... will force you to wait for a refund. Car I test drove had some type of water damage because I drove the exact same model at a nonflood dealer and it was MUCH NICER. Stay away from this crook. He pretends to be upfront, but he's a liar.
Mazda 626, Acura Integra, Acura TL, Toyota Landcruiser, Audi A4, Nissan Rogue, & Lexus ES350!!! I’ve been buying cars from Mike at Imports Umlimited... for over 20 years!! Mike and his staff always provide outstanding service, integrity and transparency with his unique business model (insurance recovery vehicles) and have always made me comfortable with each purchase. I’ve never had a problem or a complaint. The savings is significant and real. I wonder what my next purchase from Mike will be?? Thanks to Mike and his staff at Imports Unlimited!!!
The Escalade ESV Platinum edition with only 500 miles was exactly what I was looking for. It was so many thousands below market price, I was really... skeptical. After seeing the listing for a couple of weeks, I figured I'd call. The owner Mike came to the phone. He immediately disclosed that it was an insurance, recovered vehicle, and that meant it has no manufacturer's warranty. He also suggested the car was absolutely mint, and I should come see it and his operation. I did. His place looked like any other high-end dealership, a showroom full of "new" luxury cars, a spotless service department, with beautiful staff and all. It was on the main road through the town he grew up in. Mike took the time to show me how he finds insurance loss, recovery vehicles, that are both luxury cars and in like new condition. Oh yes, they are out there. For example, after Sandy, every car parked it JFK long term parking was declared a total loss yet not every car was damaged. He had a field day!!!! Lol. He explained how my Caddy was stolen and recovered, an inside job done by the kid that delivered it to the new owner. He made a key. He took it the second week. Insurance paid, it was recovered, Mike bought it... and I saved like.....$15,000 then!!! Since then I bought two other cars, both perfect, still got'm. After 10 years he offered to take the Caddy for a few days so he could go through it and bring it to like new specks again for cheap. Get the perfect car and save a fortune. I note the negative reviews I see here are only about sales people not working fast enough. Guess what....they are busy, you gotta pick your a*s up and get in there to get your car. Then you'll be leaving stellar reviews instead of "they didn't get back to me and then the car I wanted was gone."
I have been buying my vehicles from Imports Unlimited for close to 20 years. They have earned a customer for life due to the great value, service and quality... vehicles. Not only do I get a vehicle well below market value but they have worked with me to find the exact vehicle I wanted through their locator service. I recommend them to all of my friends and family.
Looking to buy a Corvette Z06 2015, so I receive a email from sale and emailed immediately back with very important questions like WHY THE CAR WAS A TOTAL... LOSS IN 2016 AND DIDN'T RECEIVE AN ANSWER AT ALL!!!! BE AWARE WHEN YOU CONTACT THIS DEALER YOU PROBABLY NEVER GET ANY ANSWER BACK...
We found the people to be friendly, informative, and knowledgeable. They took the time to fully explain how they evaluate and select "dry" flood cars... and the value was very reasonable.