Herb Chambers INFINITI of Boston

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Reviews

Average Ratings

4.0
241 lifetime reviews. Includes reviews of Herb Chambers INFINITI of Boston from DealerRater.com
  • Great Service

    I purchased my dream car at Infiniti of Boston, Jose Goncalves was always available and made the process of buying a car very enjoyable. Jose dedi...

    Dealer Response

    We really appreciate you taking the time to leave feedback for our dealership. A quality car-buying experience is one of our top priorities, and ...


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    I purchased my dream car at Infiniti of Boston, Jose Goncalves was always available and made the process of buying a car very enjoyable. Jose dedicated a lot of time and effort in order to get my car ready. He was very helpful and helped me find the right car for me. I am very happy with my new car, and very satisfied with my experience at Infiniti of Boston. If you are looking to buy a new or used car, this is the dealership you should go. I want to thank personally Jose Goncalves, Leo Tahajian and Rami for all your help.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We really appreciate you taking the time to leave feedback for our dealership. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Larry Skinner, General Manager


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  • The epitome of disrespect
    April 9, 2017

    My husband and I had a completely infuriating experience trying to buy a used car from this dealer. We called, spoke with Caroline, and scheduled...


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    My husband and I had a completely infuriating experience trying to buy a used car from this dealer. We called, spoke with Caroline, and scheduled an appointment for 2pm to see a specific Honda Fit. We arrived to find out that Caroline isn???t a salesperson, but rather a secretary, and that no one was assigned to meet with us. We were assured it will ???be 5 minutes??? and someone would see us. Twenty minutes later, no one has greeted us. When we asked Caroline about this, she assured us that a salesperson is getting the car from the lot and it will be 10 minutes more. Twenty more minutes go by and still no salesperson. When we spoke with Caroline, AGAIN, she literally just shrugged at us while we asked why no one was honoring the appointment we made. We had to leave 40 minutes after our scheduled appointment without seeing any salesperson and without seeing the car. We drove 45 minutes to this dealer to be treated like SH*T. When I work with my customers, I treat each one of them with the same courtesy and respect, no matter how much they are spending. It???s called acting with integrity. Herb Chambers would know nothing about that given our experience today.

    Does not recommend this dealer

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  • Great Dealership and Best Customer Service
    March 24, 2017

    We bought our 2014 Q50S from Herb Chambers Infinity of Boston and got great customer service and a great deal. The car is wonderful and perfect i...

    Herb Chambers INFINITI of Boston

    Thank you so much for your kind words! We are pleased to hear that Kashif was able to assist you and that you had a great experience. It has been ...


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    We bought our 2014 Q50S from Herb Chambers Infinity of Boston and got great customer service and a great deal. The car is wonderful and perfect in every way. Also we have visited the dealership for service quite a few times and each time we are amazed by the level of attention paid to us.

    Does recommend this dealer
    Herb Chambers INFINITI of Boston

    Thank you so much for your kind words! We are pleased to hear that Kashif was able to assist you and that you had a great experience. It has been our pleasure assisting you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Larry Skinner, General Manager


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  • Best in Infinity cars sales and service

    We bought our 2014 Q50S from Herb Chambers Infinity of Boston and got great customer service and a great deal. The car is wonderful and perfect i...

    Dealer Response

    Thank you for taking the time to share your experience with us. We appreciate your recommendation and thank you for choosing Herb Chambers INFINIT...


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    We bought our 2014 Q50S from Herb Chambers Infinity of Boston and got great customer service and a great deal. The car is wonderful and perfect in every way. Also we have visited the dealership for service quite a few times and each time we are amazed by the level of attention paid to us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your experience with us. We appreciate your recommendation and thank you for choosing Herb Chambers INFINITI of Boston for your automotive needs. Sincerely, Larry Skinner, General Manager


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  • Great experience
    March 22, 2017

    I really enjoyed the whole process when buying my new car! Jose was very knowledgeable and professional and made the process seemless. Great servi...

    Herb Chambers INFINITI of Boston

    Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Best, Larry Skinner, General Manager


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    I really enjoyed the whole process when buying my new car! Jose was very knowledgeable and professional and made the process seemless. Great service overall.

    Does recommend this dealer
    Herb Chambers INFINITI of Boston

    Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Best, Larry Skinner, General Manager


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  • Excellent Service by Kashif Sheikh
    March 21, 2017

    Mr. Khashif Sheikh has given us the most professional and courteous service and assistance towards leasing our second Infinity car. He is to be a...

    Herb Chambers INFINITI of Boston

    Thank you for sharing feedback from your recent visit to our dealership! We value your business and hope to have the opportunity to assist you aga...


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    Mr. Khashif Sheikh has given us the most professional and courteous service and assistance towards leasing our second Infinity car. He is to be applauded.

    Does recommend this dealer
    Herb Chambers INFINITI of Boston

    Thank you for sharing feedback from your recent visit to our dealership! We value your business and hope to have the opportunity to assist you again in the future. Kind Regards, Larry Skinner, General Manager


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  • Horrible
    March 14, 2017

    Crap cars , they tried selling me a damaged car for the price of mint one shady.Than my salesman had to take the blame for because the manager was...


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    Crap cars , they tried selling me a damaged car for the price of mint one shady.Than my salesman had to take the blame for because the manager was being jerk.

    Does not recommend this dealer

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  • Excellence in customer handling.
    March 6, 2017

    This is my sixth Infinity five of which I bought at a different dealership. This purchase experience was excellent I would not hesitate to buy aga...


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    This is my sixth Infinity five of which I bought at a different dealership. This purchase experience was excellent I would not hesitate to buy again from Herb Chambers Infinity of Boston. My sales person Kashif Sheikh was excellent, good dealership with fair prices.

    Does recommend this dealer

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  • Questions answered fully and professionally
    February 23, 2017

    I spoke with Barbara M. at the Boston Infiniti location and she was fabulous. I needed guidance on whether or not to buy new or used and she was e...

    Herb Chambers INFINITI of Boston

    Thank you so much for your feedback on your recent experience with Barbara. We take pride in providing exceptional customer service and I'm so hap...


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    I spoke with Barbara M. at the Boston Infiniti location and she was fabulous. I needed guidance on whether or not to buy new or used and she was extremely patient, well spoken, and educated on the topic. Thanks for the help, when I decide which car to purchase- it will be at this location for sure.

    Does recommend this dealer
    Herb Chambers INFINITI of Boston

    Thank you so much for your feedback on your recent experience with Barbara. We take pride in providing exceptional customer service and I'm so happy to know she was able to do exactly that. Thank you for your comments and please let us know if we can assist you in the future. Best, Larry Skinner, General Manager


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  • The reason I deal with Chambers
    February 4, 2017

    This is my 5th purchase and Jose treats me like his only customer. The honesty and ease of trading in and purchasing new is very easy and painless...

    Herb Chambers INFINITI of Boston

    Thank you! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review Jose and Erio. Tha...


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    This is my 5th purchase and Jose treats me like his only customer. The honesty and ease of trading in and purchasing new is very easy and painless. I haven't the time or effort to negotiate and haggle each time I need a new car. As long as Jose is there I wouldn't buy any where else. Also the other aspect of dealing with this dealership is Erio Perez the service manager he also treats me like his best customer giving me the service and attention needed since I travel 35,000 miles a year and service it most important to me especially since I'm extremely fussy and detailed.

    Does recommend this dealer
    Herb Chambers INFINITI of Boston

    Thank you! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review Jose and Erio. Thank you for your continued business and we look forward to welcoming you back in the future. Best, Larry Skinner, General Manager


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