Rusnak/Westlake Audi

Made a deal with a young salesman that was 19 years old send all my information I live two and a half hours away I was on my way he calls me and lets me know that somebody else is making the deal with the same car that I wanted they said they can't hold the car I thought the deal was done they run my credit and I was on my way to pick up the car got off work early wasted my time with them and my gas beware of this dealership very shady Aldi can tell me is they can't hold a car I thought the deal was done and I was going to pick up the car all I got is wasted time and money

The 2013 A6 we purchased new from Rusnak just had the engine damaged with no warning. The initial calls to the dealership were not answered, nor the email. Finally, they responded to the online chat. They were unsympathetic to the situation -- this is just something that happens to A6 engines. The estimate repair cost is over $10,000.

FAY was AMAZING, as well as the whole buying process. This Dealership gets Five Stars 🌟🌟🌟🌟🌟. Finance process was easy, and the General Manager was Awesome. Thank You RUSNAK.

Worked with Martin Stankov and Kareem Sales manager to buy a new Q7. Martin is super knowledgeable and friendly. He walked us through the new car introduction and sales process. Very professional! Kareem The sales Manager was also very good to work with

5th Audi from Rusnak and Andrew T . Always great service and attention to detail.

The dealership is super friendly. Patrick Wei is especially excellent. He has been very helpful to customers. Kudos!

Staff at Audi in Westlake are very friendly and helpful.

Very friendly staff and most of all no high pressure sales, which to me is an instant turn off. Thank you for a pleasant car buying experience.

Car buying is usually a nightmare, but i did not encounter any of this at Rusnak Westlake Audi. The experience was refreshing and the entire process went by faster than what you would expect. Happy with my purchase and would recommend this dealer to anyone.

Adam Ummarino, my service advisor, always takes great care of me. He's a very personable guy. He's always sure to secure an Audi loaner for me, and keeps me informed of the progress of my service. On my most recent service visit for my A7, which I bought certified/used from another dealer, he reviewed the service records and determined that I had been sold the wrong Audi Care package (one included service had already occurred before I bought the car) and helped me get the problem corrected.