[{"id":192424,"firstName":"Adam","lastName":"Ummarino","titleText":"Service Consultant Advisor","shortBioText":"","emailTxt":"aummarino@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/ced219db-6e82-46be-93f7-ca877dbcdd53.jpg","drDealerId":11931,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":192422,"firstName":"Jesse","lastName":"Aguayo","titleText":"Service Consultant Advisor","emailTxt":"jaguayo@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/0393b289-92f3-4395-b56c-a687c80bfacb.jpg","drDealerId":11931,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":192419,"firstName":"Fay","lastName":"Moghadamniafalakdeh","titleText":"Sales Consultant","emailTxt":"fmoghadam@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/b150f1d1-de22-4e53-bc3e-1ee74c6afb83.jpg","drDealerId":11931,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":192421,"firstName":"Carl","lastName":"Seehoffer","titleText":"Service Manager","shortBioText":"","emailTxt":"cseehoffer@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/7abf6790f922.jpg","drDealerId":11931,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":192420,"firstName":"Andrew","lastName":"Teramatsu","titleText":"Sales Consultant","shortBioText":"","emailTxt":"ateramatsu@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/0c8deed4-1036-4441-9fe8-c65bf244c4d5.jpg","drDealerId":11931,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":302702,"personPtyId":44965674,"firstName":"Kareem","lastName":"Alayoubi","titleText":"Internet Sales Manager","emailTxt":"Kalayoubi@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/e7b8a415db3a.jpg","drDealerId":11931,"dealerEmpStartDtUtc":"1446336000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":192411,"firstName":"Nicholas","lastName":"Diaz","titleText":"Finance manager","emailTxt":"ndiaz@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/09315ecd-026b-4928-af42-6540a66caa9c.jpg","drDealerId":11931,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":192410,"firstName":"Jonathan","lastName":"Condran","titleText":"Sales Consultant","shortBioText":"","emailTxt":"jcondran@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/b207d423-b63f-4a29-a44c-5d0a8f95404f.jpg","drDealerId":11931,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":294600,"personPtyId":40179377,"firstName":"Eric","lastName":"Madden","titleText":"Sales Manager","emailTxt":"emadden@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/c66c4c86c308.jpg","drDealerId":11931,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":519891,"personPtyId":42468644,"firstName":"Pierce","lastName":"Twohig","titleText":"Manager","emailTxt":"ptwohig@rusnakgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11931,"certifiedEmployee":false,"deptDscrp":"Administration"}]

Rusnak/Westlake Audi

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Rusnak/Westlake Audi Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

9:00 PM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

"Commitment like this from dealers shows the excitement generated by the Audi brand and the collection of exceptional mo

...

tor cars Audi has been introducing in recent years," said Johan de Nysschen, President, Audi of America. "It is the basis for a very bright future for Audi, its dealer partners and, most of all, customers."

"Shop for your Audi or luxury automobile at the premier automotive group in LA since 1966, Rusnak Auto Group"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
488 lifetime reviews. Includes reviews of Rusnak/Westlake Audi from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 12, 2018

    Fay was EXCELLENT through the whole buying process and experience. I highly recommend Fay and the Team at Rusnak! Very pleased overall! I purchased an... Audi R8.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 11, 2018

    This is my second purchase from this dealership. My salesperson made everything easy and enjoyable. She found the right car at another dealership and... had it brought to us. Every phase of the experience was positive. That is something that I have come to expect at this dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jesse Aguayo

    Service Consultant Advisor

    (5.0) 39 reviews

    Fay Moghadamniafalakdeh

    Sales Consultant

    (5.0) 12 reviews

  • April 21, 2018

    Start to finish, buying, leasing, and service Rusnak Audi Westlake is awesome!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review, MJ. We appreciate your continued business.

  • 5.0 out of 5
    September 5, 2018

    Mike Jaber did a fantastic job in helping me lease my new SR5 Sportback & thank you to the entire team @ Ruznak Audi Westlake for making the process so... smooth

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 31, 2018

    Service people were great. Jesus especially. My car feels brand new again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 29, 2018

    the service department is very professional , they put you on ease and are very efficient. Adam explained the service and gave me a loaner and had the... car ready on time. He walked me to my car. I love all the staff there.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Adam Ummarino

    Service Consultant Advisor

    (5.0) 46 reviews

  • 5.0 out of 5
    August 24, 2018

    Adam in service did a great job. Highly recommend.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 16, 2018

    Been taking both my Audi???s since I got them and didn???t even buy it from Rusnak. The one Audi dealer tried to tell us we need brakes and the car was... a a3 TDI and had 20,000 miles. I knew it didn???t and stopped going there. My 2nd Audi I purchased from another dealer. During the tome I bought my Audi I saw a service person pulling out to service a car and was parked parallel. The person hit the car behind him and just kept going. These guys have been professional and have been going here since 2014. Easy folks and there to take care of the issue and do it right. Wouldn???t go to another dealership and will buy my next Audi from Rusnak.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Rusnak/Westlake Audi

    Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to... helping again in the future. Take care! - Andrew Arizmendi, General Manager


    Worked with:
    Adam Ummarino

    Service Consultant Advisor

    (5.0) 46 reviews

    Jesse Aguayo

    Service Consultant Advisor

    (5.0) 39 reviews

    Carl Seehoffer

    Service Manager

    (5.0) 21 reviews

  • 2.8 out of 5
    August 7, 2018

    Friendly but try to sell you something you don???t want or discourage you from something your interested in. Audi German attitude. As if it is the only... brand in the world worth looking at. Audi German Westlake attitude pricing. As if because you came to Westlake you pay top $ for the same car you can get in Oxnard for no attitude and a better deal.

    3.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    3.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Rusnak/Westlake Audi

    "We strive for a 5 star visit with each customer, and regret to learn we have fallen short. Please reach out to us directly so that we can learn more ...and work to turn your experience around. kgoldberg@rusnakautogroup.com - Keith Goldberg, General Manager"

  • 5.0 out of 5
    August 6, 2018

    Very positive service visit. My service adviser Todd was very professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your Feedback, Chris. It means a lot.

View More Reviews