Hendrick Toyota Scion Concord

New 877-630-7048 Dealer Website
Used 866-963-0417 Email Dealer
Service 877-401-8568

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Reviews

Average Ratings

4.4
Average based on 63 reviews
  • Finally a Fast and painless car transaction!

    I was about to purchase a Toyota Prius from Lake Norman Toyota when I found the same car but a year newer on the cars.com website for Hendrick Toy...

    Dealer Response

    Thank you for taking the time to post this review. We appreciate your feedback here at Hendrick Toyota Scion Concord. We strive for just the typ...


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    I was about to purchase a Toyota Prius from Lake Norman Toyota when I found the same car but a year newer on the cars.com website for Hendrick Toyota. I called them as I was in route to their dealership but they told me that car was just purchased, however, they had another one in the same year and they would discount that one to the same price. When I arrived they already had pulled that car around to the front. The sales rep (Jeffery) who I talked to on the phone met me at the door and showed me the car that they had told me about. I told them what I was offered at the Lake Norman store for my Cadillac. They went out and took a look at it and within 5 minutes agreed to my offer. I was purchasing this car for my teenage daughter who just turned 16. I had to get financing and the lady (Rachael) showed me my options and informed me that two credit bureau's had a 50 point difference. I found that Equifax had some inaccurate information so I was able to get that corrected. They used the correct report from Experian and I was able to get a good interest rate. All this took place in a matter of 90 minutes. I had to pick up my kids from school so I told them in the beginning that I would have to finish the deal the next day expecting this to take two or three hours. They filled the new car up with gas, detailed it and had me on the road in time to pick up my kids. I'm very good about finding the best price online so they got my attention with their price but the "process" was very easy and painless. They also threw in 6 oil changes and road side assistance. I have AAA so I don't need the roadside assistance but the 6 oil changes will save me some $$ down the road. This was my first time dealing with any Hendrick dealership and I was really impressed. The Lake Norman dealership was very nice too. They just got beat out on price.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to post this review. We appreciate your feedback here at Hendrick Toyota Scion Concord. We strive for just the type of visit you had with us. We appreciate you and your business. Vernita Reveron Customer Relations Manager


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  • Worst Service erver - Service Dept.

    I have purchased the Autogaurd program from Hendrick of Toyota in Concord, NC. I recently met a car accident and got my car totaled. I want to ca...


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    I have purchased the Autogaurd program from Hendrick of Toyota in Concord, NC. I recently met a car accident and got my car totaled. I want to cancel my Autogaurd program. I have tried numerous times to reach the finance/service department of the dealership. They never respond to me. Can someone please help me here in cancelling the program and refund the money for the used services?

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Looking to Buy

    I was looking for a car that I found there. The first salesman was very helpful. When it got to the manager, the deal got further away with diff...


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    I was looking for a car that I found there. The first salesman was very helpful. When it got to the manager, the deal got further away with different numbers. They completely lost interest in me. I bought my Toyota elsewhere.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Exceptional Services

    Yes Indeed.. Toyota Concord has been Truly Exceptional in all categories. I was very please with everything, they met all of my expectations.. Kev...


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    Yes Indeed.. Toyota Concord has been Truly Exceptional in all categories. I was very please with everything, they met all of my expectations.. Kevin Plant was very kind and took his time with me, I believe I was his only customer that day. Sorry Kevin... but thanks so much I love my Corolla.. If you happen to go to Toyota Concord ask for Kevin Plant.. but everyone is nice as well. Thanks so much and God Bless!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mike Sheehan attention to service

    I have never been unhappy with the service provided by Hendricks Toyota of Concord and today was confirmed by Mr. Sheehan's attention to outstandi...


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    I have never been unhappy with the service provided by Hendricks Toyota of Concord and today was confirmed by Mr. Sheehan's attention to outstanding customer service. So don't be afraid to have your vehicle serviced at the dealership. Lee Williams

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Excellent Customer Service!!!!!

    I wanted to do this review to let people know what excellent service I receive when I have my Toyota Tacoma service at this dealership. I will dri...


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    I wanted to do this review to let people know what excellent service I receive when I have my Toyota Tacoma service at this dealership. I will drive further just to come to them. The manager of the service Tim Hays goes above and beyond to make sure the level of service you receive there is excellent and he makes sure his service advisors provide you with that same level of service. I have also had the experience of dealing with Vernita Reveron (Customer Solutions Manager) and she also provided the same level of service after I had one bad experience there. I have not had once since then and I have been going there since 2011. I recently was there for service and had the pleasure of working with service advisor Thomas Hopewell. He went above and beyond. He kept me informed. Checked on me and he found that I had a recall on my headlights and I received brand new headlights. This dealership goes beyond expectations. I would recommend them to anyone. Give them a try. I bet you won't be disappointed.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • An Actual Good Car Buying Experienc

    Everyone was very nice and I am happy with my experience. Joshua Bond was a great guy and made the whole experience much easier and less stressful...


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    Everyone was very nice and I am happy with my experience. Joshua Bond was a great guy and made the whole experience much easier and less stressful. I wouldn't hesitate to recommend him or this dealership.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Review

    Paul Shaw, salesperson was great. We purchased two 2016 Toyota's.


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    Paul Shaw, salesperson was great. We purchased two 2016 Toyota's.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • I liked the whole Hendrick Auto Mall Complex

    I bought a RAV 4XLE at Toyota Scion Concord. It was a friendly and Truly an Exceptional experience Thanks to Jim Luciow. He is an exceptional sale...


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    I bought a RAV 4XLE at Toyota Scion Concord. It was a friendly and Truly an Exceptional experience Thanks to Jim Luciow. He is an exceptional sales person. I will return to him again when I buy a new Car. You need ten more like him. I enjoyed talking to him because he is very knowledgeable about the cars he sells. He could answer any and all questions I asked about the RAV4. Thanks for making the process easy, Ann Hobbs

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Easy to work with

    My wife and I were in the market for a small SUV. I started shopping on line most of the other dealers bombarded us with endless calls, emails and...


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    My wife and I were in the market for a small SUV. I started shopping on line most of the other dealers bombarded us with endless calls, emails and even texts. When we walked in Hendrick Toyota I asked for Kevin I told him my name and he knew who I was and even the RAV4's I was looking at. We had had only 2 emails the previous week I was impressed. Kevin introduced me to Bob Breidinger who was our sales person. Bob was patient and not pushy at all. We had a birthday party we were on our way to and didn't have much time. We had our test drive Bob was very understanding when we left before we talked $$$. That afternoon we test drove another vehicle from another manufacturer. The sales people were ok but the sales manager was high pressure and talked down to us. Back to Hendrick a couple days later and they were easy to deal with.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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