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Reviews

Average Ratings

4.8
1023 lifetime reviews. Includes reviews of Sam Pack's Five Star Ford from DealerRater.com
  • Ford F-350 Platunum

    Jose and Alan are great ! Jose started the process and got a promotion so Alan finished the deal! Jose stayed involved and was there for any conc...

    Dealer Response

    Thanks for your comments Randle and congratulations on your awesome truck. We will certainly share your remarks with Jose and Alan. You are a va...


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    Jose and Alan are great ! Jose started the process and got a promotion so Alan finished the deal! Jose stayed involved and was there for any concerns I had. Alex was great with helping me add a few extras to my truck! One of the better car buying experiences that I've had!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your comments Randle and congratulations on your awesome truck. We will certainly share your remarks with Jose and Alan. You are a valued customer to us at Five Star Ford Carrollton. Be sure to call us anytime with any vehicle concerns or needs you may have. Thank You, Trey Russell, GM, 972-242-6415.


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  • Great Experience...

    Awesome experience buying from David Keen and Mike Munden. I have been buying from them for 10 years and will never go anywhere else.

    Dealer Response

    Jason, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!


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    Awesome experience buying from David Keen and Mike Munden. I have been buying from them for 10 years and will never go anywhere else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!


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  • Owner

    It was excellent. We have been buying vehicles and using your services for years. Our continued return is testimony of how we view Five Star Ford ...

    Dealer Response

    Mr. Orr, your continued patronage is an honor for both our sales and service teams. Thank you for sharing your review and for making us your Ford...


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    It was excellent. We have been buying vehicles and using your services for years. Our continued return is testimony of how we view Five Star Ford Carrollton. Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Orr, your continued patronage is an honor for both our sales and service teams. Thank you for sharing your review and for making us your Ford Dealer. Regards, Trey Russell, GM. 972-242-6415


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  • new ford truck
    April 25, 2017

    nice guys this is my 5th car from them I will go back always this is the first time I by more cars from this then any other

    Sam Pack's Five Star Ford of Carrollton

    Congratulations on your new vehicle and thanks for your review comments. You are a valued customer to us at Five Star Ford Carrollton. Call ...


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    nice guys this is my 5th car from them I will go back always this is the first time I by more cars from this then any other

    Does recommend this dealer
    Sam Pack's Five Star Ford of Carrollton

    Congratulations on your new vehicle and thanks for your review comments. You are a valued customer to us at Five Star Ford Carrollton. Call us anytime with any car care concerns you have, thank you, Trey Russell, GM, 972-242-6415.


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  • Found a new Dealership for friends and family
    April 25, 2017

    Melanie Lucero Was friendly and professional She was able to accommodate all of our needs for a car purchase. The staff in general were helpful an...

    Sam Pack's Five Star Ford of Carrollton

    Thanks for your comments Rickey. We appreciate your feedback regarding the customer service you received from Melanie and will certainly share t...


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    Melanie Lucero Was friendly and professional She was able to accommodate all of our needs for a car purchase. The staff in general were helpful and not overbearing. I will recommend 5 Star Ford to anyone who is looking for a vehicle.(even if they are looking for an inferior vehicle (not a Ford). Thank You for being 5 Stars.

    Does recommend this dealer
    Sam Pack's Five Star Ford of Carrollton

    Thanks for your comments Rickey. We appreciate your feedback regarding the customer service you received from Melanie and will certainly share them internally. You are a valued customer to us, thank you for shopping at Five Star Ford Carrollton. Trey Russell, GM, 972-242-6415.


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  • Great Experience
    April 25, 2017

    Over all very good experience. Quick and efficient service in sales and finance provided. Good to see friends I had worked with before. Good job.

    Sam Pack's Five Star Ford of Carrollton

    Congratulations on your new vehicle and thanks for your review comments. We appreciate your feedback regarding the customer service provided by ...


    Show Full Review

    Over all very good experience. Quick and efficient service in sales and finance provided. Good to see friends I had worked with before. Good job.

    Does recommend this dealer
    Sam Pack's Five Star Ford of Carrollton

    Congratulations on your new vehicle and thanks for your review comments. We appreciate your feedback regarding the customer service provided by Melanie, Brandon and Dennis and will certainly share them internally. You are a valued customer at Five Star Ford Carrollton. Be sure to call us anytime with any of your car care concerns, Thank You, Trey Russell, GM, 972-242-6415.


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  • Simple and no high pressure!
    April 22, 2017

    Ask for Sean Pinegar - friendly and helpful salesman! I was dreading going through a car buying experience. He made us feel at ease with no games.

    Sam Pack's Five Star Ford of Carrollton

    Thanks for your comments and congratulations on your new vehicle. We appreciate your feedback regarding the customer service provided by Sean Pi...


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    Ask for Sean Pinegar - friendly and helpful salesman! I was dreading going through a car buying experience. He made us feel at ease with no games.

    Does recommend this dealer
    Sam Pack's Five Star Ford of Carrollton

    Thanks for your comments and congratulations on your new vehicle. We appreciate your feedback regarding the customer service provided by Sean Pinegar and will certainly share them internally. You are a valued customer at Five Star Ford Carrollton. Please call us anytime you have any car care concerns. Thank you, Trey Russell, GM, 972-242-6415.


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  • 2010 Ford Escape

    The service on the vehicle was good, however when checking out I was told I would submit a claim to obtain a refund for the coupon I was using for...

    Dealer Response

    Thank you for letting us know about your recent visit to Sam Pack's Five Star Ford. Please contact our manager at (972) 446-5027 if you would be w...


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    The service on the vehicle was good, however when checking out I was told I would submit a claim to obtain a refund for the coupon I was using for my oil change. My claim has been denied; no explanation was sent.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for letting us know about your recent visit to Sam Pack's Five Star Ford. Please contact our manager at (972) 446-5027 if you would be willing to discuss this further.


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  • Turned in my leased vehicle for a new one. Short turnaround!
    April 18, 2017

    Definitely a NO STRESS experience, it went very well and it didn't take all day! Everyone was very informative and helpful! Thank you! Rex & Mon...

    Sam Pack's Five Star Ford of Carrollton

    Congratulations Rex and Monica and thank you for taking time to provide us with some feedback. You are a valued customer to us at Five Star Ford...


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    Definitely a NO STRESS experience, it went very well and it didn't take all day! Everyone was very informative and helpful! Thank you! Rex & Monica

    Does recommend this dealer
    Sam Pack's Five Star Ford of Carrollton

    Congratulations Rex and Monica and thank you for taking time to provide us with some feedback. You are a valued customer to us at Five Star Ford Carrollton and we appreciate your ratings on Jared, David, Alexandra and RJ. We'll certainly share them internally. Please call us anytime with any questions or service issues that may arise. Thank You, Trey Russell, GM, 972-242-6415.


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  • My experience
    April 17, 2017

    We're CarPro listeners and this dealership is everything Jerry Reynolds claims it is on his show. This is the 3rd vehicle we have purchased from t...

    Sam Pack's Five Star Ford of Carrollton

    Congratulations on your new vehicle and thanks for your review comments. You are a valued customer at Five Star Ford Carrollton and we appreciat...


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    We're CarPro listeners and this dealership is everything Jerry Reynolds claims it is on his show. This is the 3rd vehicle we have purchased from them in 6 years. Always treated with respect and they take the pain out of purchasing a car.

    Does recommend this dealer
    Sam Pack's Five Star Ford of Carrollton

    Congratulations on your new vehicle and thanks for your review comments. You are a valued customer at Five Star Ford Carrollton and we appreciate your business very much. Please call us anytime with any follow up concerns or service issues you have. Thank you, Trey Russell, GM, 972-242-6415.


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