Reviews

Average Ratings

4.7
515 lifetime reviews.
  • Great buying experience

    Eddie was absolutely awesome. He was quick, efficient, and knowledgeable, Hilbish Ford went well beyond to gain our trust and business. It was t...

    Dealer Response

    Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. It is great to hear that we were able to go above an...


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    Eddie was absolutely awesome. He was quick, efficient, and knowledgeable, Hilbish Ford went well beyond to gain our trust and business. It was the best buying experience, no buyers remorse here. I'm recommending them to my friends, family, and anyone else looking for a great car and a great deal.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!


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  • Do NOT GO HERE!!!

    Spent thousands of dollars and this dealership gave the wrong spare key so when I neeedex I could not get into my car. The dealership refused to p...


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    Spent thousands of dollars and this dealership gave the wrong spare key so when I neeedex I could not get into my car. The dealership refused to pay for a spare key that I never received and were very rude and unprofessional. I would never give them my business and will tell all my family and friends to never go there.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Satisfied Customer

    We would like to say a special thank you to Eddie Martin our salesperson. We have bought numerous cars over the years and no one has ever been as ...

    Dealer Response

    Mark And Regina, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever...


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    We would like to say a special thank you to Eddie Martin our salesperson. We have bought numerous cars over the years and no one has ever been as honest and sincere as Eddie Martin was. He helped us from start to finish. We will refer family and friends to Hilbish Ford because of Eddie.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mark And Regina, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Great New Car Shopping Experience

    Recently was shopping for a 2017 Escape. I had asked for an online quote and was satisfied with the pricing so I set up a test drive appt. Eddie...


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    Recently was shopping for a 2017 Escape. I had asked for an online quote and was satisfied with the pricing so I set up a test drive appt. Eddie Martin met us and had the vehicle ready. He was very helpful in explaining all the accessories and the few questions I had that he wasn't sure of he checked and got us our answer. The paperwork was done quickly and the process in the financing dept was very straightforward and clear. I like many I am sure find new car shopping to be stressful at times but this whole adventure was indeed one of my best.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Purchase Experience

    Purchased a F150 XLT and I love this truck. Staff was extremely helpful, knowledgeable of the product, and willing to help in any way. The vehic...


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    Purchased a F150 XLT and I love this truck. Staff was extremely helpful, knowledgeable of the product, and willing to help in any way. The vehicle was located and brought to your dealership in record time. I am super pleased with the purchase experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • top notch service

    I brought my truck in to have a battery replaced. The battery was replaced in no time at all plus they checked the truck to insure that everything...


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    I brought my truck in to have a battery replaced. The battery was replaced in no time at all plus they checked the truck to insure that everything was working properly. I purchased my Ford Ranger from Hilbish Ford and i have always brought it back here for service. I have been completely satisfied with the performance of the truck and the courtesy of the staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Wouldn't advise anyone to shop here.

    Went here looking at a used vehicle. Was really interested in. But the sales person was rude and seemed to be trying to rush us out the door. Toda...

    Dealer Response

    It sounds like your visit here at Hilbish Ford did not live up to our expectations?which is not what we like to hear. Rest assured we pride ourse...


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    Went here looking at a used vehicle. Was really interested in. But the sales person was rude and seemed to be trying to rush us out the door. Today Hilbish Ford lost a sale and 2 people's business. Won't ever do business with this place.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    It sounds like your visit here at Hilbish Ford did not live up to our expectations?which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive experience?and direct, honest feedback from our clients like you is imperative in helping us do that. Please give us a call at (704) 938-3121 and we will do our best to make this better. We hope to hear from you soon.


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  • Gary Blackburn

    Just purchased a pre owned vehicle from Eddie Martin. This was a great experience and i actually had a good time there. I found Eddie to go abov...

    Dealer Response

    Gary, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!


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    Just purchased a pre owned vehicle from Eddie Martin. This was a great experience and i actually had a good time there. I found Eddie to go above and beyond to help me and answer all my questions... If you want a truly honest sales person, go see Eddie

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Gary, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!


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  • Don't give ur # if u don't want to be called

    I visited over the weekend and it's Tuesday and I've had 3 phone calls from them. I was hesitant to give my number to begin with. Now wish I hadn'...

    Dealer Response

    Thank you for reaching out to us. Please give us a call at (704) 938-3121 and we will do our best to make this better. We hope to hear from you soon.


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    I visited over the weekend and it's Tuesday and I've had 3 phone calls from them. I was hesitant to give my number to begin with. Now wish I hadn't. Had no way of knowing that it would somehow be linked to this app, but I have continually been asked to complete a survey based on my visit.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for reaching out to us. Please give us a call at (704) 938-3121 and we will do our best to make this better. We hope to hear from you soon.


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  • A BIG mistake buying a used car from Hilbish

    Our experience at Hilbish takes me back to that Andy Griffith episode where Barney buys that used car from old Mrs. Lesh and winds up with a lemon...

    Dealer Response

    Brett, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients.Please give us a call at (...


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    Our experience at Hilbish takes me back to that Andy Griffith episode where Barney buys that used car from old Mrs. Lesh and winds up with a lemon. I understand you buy a used car as is BUT when the dealership claims to do this big 170 point inspection or there about especially one that's been around this long you trust they did what they say. In this case, to the contrary. I'm only allowed 4000 characters so I can't tell all. We were told it was serviced and inspected. Serviced maybe but I don't know how it passed inspection when the first day it rained I learned it needed new wiper blades after one fell off. Also if the emissions were checked they would have found the problem that showed up less than a month later. That would have required raising the hood. We have since found a shade tree mechanic that immediately knew the problems and is going to fix it. He put their "professional" mechanics to shame and for significantly less I'm sure. Hilbish refused to help. To top it off, my wife told a guy by the name of Charlie Brown (yes his real name) not to mail the license tag she would pick it up, no problem. Instead Charlie Brown took it upon himself to mail it anyway, today is 3/10 the temporary tag expired 3/8, we still don't have a tag. All he had to do was what was agreed on but we think he doesn't want to face unhappy customers. We have moved and did a change of address with the post office. We have received all our mail even the title to the car but no tag. I'm sure if we had walked in with deep pockets and lots of money, bought a nice new car we wouldn't have had that problem. I have no idea when we'll get our tag. If I have to drive it and I get a citation it's on Charlie Brown. If he reads this I'm sure he's saying to himself "Why's everybody always picking on me?" It will be a cold day in you know where before we buy a new or used car from Hilbish Ford.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Brett, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients.Please give us a call at (704) 938-3121 and we will do our best to make this better. We hope to hear from you soon.


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