Reviews
BMW owner
Excellent sales man and excellent sales service. I would recommend Rusnak to all of my friends. I own 2 BMWs that I purchased from Rusnak and I would never shop anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Dave! We appreciate your business! - Al LeMoine., General Manager
36,000 mile service
Upon arrival Russell immediately came up to my car, greeted me and asked how he could assist me. Excellent friendly service, would definitely recommend to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! So glad to hear of your exceptional experience. - Al LeMoine., General Manager
Service
Many kudos to my service advisor, Art Simcox. Responsive, honest, thorough and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Patricia! We'll pass your kudos along to Art! - Al LeMoine., General Manager
Prompt, Courteous, and Competent Service
I live in Pasadena, so I drive past quite a few BMW agencies to get service at Rusnak in Thousand Oaks. I started using their service department because I was pretty happy with the salesman (Mark Weisberg) and the service writer (Bob Martin) was pleasant and seemed competent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! Mark, Bob and the rest of the team are exceptional and we're so glad you have positive experiences with us! - Al LeMoine., General Manager
Overall excellence
Darren Evans was a tremendous sales person, from my first internet inquiry. Other dealers' agents, when I would ask for a quote online, replied by peppering me with phone calls "just to talk about what I was looking for." (I had told them the exact car I wanted a quote for). Darren replied with a detailed quote. From there, over the course of 6 weeks, he was great, scheduling me an extended test drive, advising me on the ins and outs of electric cars, rebates, etc. He is the best car salesman I've ever dealt with (and I've owned 5 BMWs!).
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Scot! Darren is outstanding and I'm ecstatic to hear he was able to exceed your expectations. We hope you'll come back to Darren and Rusnak next time you're in the market! - Al LeMoine., General Manager
Great sales service
I was on the used car lot for less than 30 minutes and received great service from Claude Cantin. Claude was very knowledgeable about the car I was purchasing. He never came across with any pressure and was very easy to work with. He stayed with me through the sale and finance portion of the transaction. He wanted to make sure I did not wait too long for the for closing of the financing of my new car. He is a very gracious sales person. I will highly recommend Claude to all of my friends and family. Dave Sabedra
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review! Claude is an outstanding member of team Rusnak. We appreciate your recommendation, and look forward to working with you again in the future. - Al LeMoine., General Manager
Sales and service review
Great overall dealership. Top notch from sales to service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Chris! We appreciate the review! - Al LeMoine., General Manager
Hassle Free Negotiations! Great Inventory!
Purchased a 2016 BMW X5 xdrive. Worked with Darren the internet Manager and he was great! Once we settle on the price online we were able to walk out with the car in less than 2 hours. Very efficient!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind review! Darren is an excellent member of the team here at Rusnak! Congratulations on the brand new X5! They're wonderful vehicles! - Al LeMoine., General Manager
Thanks for your great service!
Drew Sebring gave outstanding service and a great deal on our new 535d!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Paul! Drew is an outstanding member of our team. Congratulations on the 535d! Enjoy it! - Al LeMoine., General Manager
Pleasure
I bought so many cars and saw so many salesman's The sales man that help and took care of me was a salesman with respect helpful and he sold me and look for a car till he found what I need with patient It took me more than a month to deside but he found it for me total pleasure
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review. We're so happy to hear you had an easy experience with Rusnak! - Al LeMoine., General Manager