Reviews
Kimberly Juday
My Salesman Jeff Kaltman was awesome. I would use him again and refer business to him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Kimberly! Jeff is a wonderful salesman. We are honored to have earned your business and your recommendation! - Al LeMoine., General Manager
Great price and service
Much better than bob smith and always willing to deal. They made it simple and quick and had the car I wanted. Amir was great as always
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review! Amir is an excellent salesman! Enjoy your purchase! - Al LeMoine., General Manager
my review
Darren is great and honest. This is the 4th lease that I have had with him and he is worth the drive. Kudoos to all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Steven! Darren is valuable to our team, and I'm glad he was able to provide a positive experience for you! - Al LeMoine., General Manager
Best BMW Dealership Experience so Far!
I have visited a few BMW dealerships so far, all always offering superb service but will say that Rusnak topped them all. From being very attentive and helpful to getting me a high end rental when all their loaners were out during my service, the entire experience was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Dean! I am so happy to hear that you had a wonderful experience with our service team. We hope you'll be back to see us! - Al LeMoine., General Manager
Great job!
I had a great experience. Thanks to Art and the entire staff for being so professional. I would recommend Rusnak BMW to anyone! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We are so glad to hear you had an outstanding experience. - Al LeMoine., General Manager
Had my BMW serviced
Almost everything went perfectly. Service rep was friendly and helped get the work done as quickly as possible because I was under a time crunch. One complaint: When I got home, warning light said all my tires were under-inflated, which meant I had to drive to a gas station to top them off. Other than that, a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pricey for routine maintenance.
My only gripe is with the prices. $160 just to essentially do a quick "check" seems kind of ridiculous. Also, $460 for two tires was not in line with what I expected, as I have previously bought the exact same tires at other locations for about 40% less. Same with alignment and brake service, both of which were significantly overpriced. Don't get me wrong though, the service was just fine, but I think I will be visiting independent shops for most of my routine maintenance in the future
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2015 BMW 328i
Mark Weisberg was a pleasure to work with. I will recommend him to my friends and family. My overall experience was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Sandra! Mark is a valuable asset to our team. We appreciate your recommendation! Thanks for your business! - Al LeMoine., General Manager
Outstanding customer experience!
My service writer, Art, is always informed and works on my behalf to get my BMW 750 Li proper attention with an appropriate sense of urgency and timing. RUZNAK and Art have always given me great service and made me feel comfortable that my best interests were being honored.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks again John! So glad we could make you happy! - Al LeMoine., General Manager
survey
Art is the best! The service is great as always. Very prompt & thorough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Jeff! Art is valuable to our team. Please let us know if we can help with anything else. - Al LeMoine., General Manager