Frankel and Chesapeake Cadillac

Thank you. Your email has been sent to the dealer.

Share 
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 1:00 PM
Sun Closed
{{currentIndex + 1}} of 7

Reviews

4.9
29 lifetime reviews.
  • Great Experience - Highly Recommend

    Thanks for a very good experience on the purchase of a 2014 Cadillac SRX. Tony Joyner and Harry Parsons were very professional and informative. T...

    Dealer Response

    We're thrilled to hear that you had a great visit with us, Edward! Tony and Harry were more than pleased to assist you in finding the right vehicl...


    Show Full Review

    Thanks for a very good experience on the purchase of a 2014 Cadillac SRX. Tony Joyner and Harry Parsons were very professional and informative. Transaction was very smooth and Tony took the time to explain all the features of the vehicle and went the extra mile to make sure every detail was taken care of. Would highly recommend Frankel & Chesapeake Cadillac for the quality of their vehicles and variety of choices they have on their lot.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're thrilled to hear that you had a great visit with us, Edward! Tony and Harry were more than pleased to assist you in finding the right vehicle. We appreciate the recommendation and hope that you're enjoying your new 2014 Cadillac SRX!


    Hide Full Review
  • Communication

    Salesman was nice. I have a credit of 599 so that's not good. The Salesman said his sales manager would take with the finance company and see if...

    Dealer Response

    Thank you for taking the time to let us know about this, Glenn. Our staff does their best to ensure our guests are fully satisfied with their purc...


    Show Full Review

    Salesman was nice. I have a credit of 599 so that's not good. The Salesman said his sales manager would take with the finance company and see if we can work it out. I never received any word one way or other so I called the Salesman and he said the last he heard the finance company never responded back so he said that is probably a NO.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know about this, Glenn. Our staff does their best to ensure our guests are fully satisfied with their purchases and we're sorry to report that the finance company wasn't willing to work with what you were hoping. We appreciate your review and and hope to have another opportunity to help you in the future.


    Hide Full Review
  • Buying a SUV

    Everyone was polite and professional. I went in looking for a SRX, took a test drive. This was on a Friday. They submitted my credit app. and said...

    Dealer Response

    Glenn, thank you so much for your business and for your feedback. We are glad to know that your experience was a positive one and that our team pr...


    Show Full Review

    Everyone was polite and professional. I went in looking for a SRX, took a test drive. This was on a Friday. They submitted my credit app. and said they would call me. I called Saturday and no result yet. I called back on Monday and my salesman said his manager sent 2 messages to the finance company but had not gotten an answer. He said that meant it did not go through.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glenn, thank you so much for your business and for your feedback. We are glad to know that your experience was a positive one and that our team provided professional and polite services during your test drive. We hope that everything works out with credit application and we can get the keys to the new SRX into your hands!


    Hide Full Review
Read All Reviews

Service & Repair

About Our Dealership

Dealer on Cars.com since February 2003

The Frankel Auto Group philosophy of customer service reflects its origins as a family business. Because all Frankel Auto Group dealerships are owner-operated, a high degree of personal accountability remains the Frankel hallmark. At Frankel Auto Group, our commitment to uphold a standard of excellence allows our customers access to our unsurpassed industry knowledge and expertise. We're proud to offer Baltimore and the surrounding area full inventories of new luxurious Acura, Cadillac, Jaguar, and Land Rover vehicles as well as a great selection of high quality pre-owned and certified pre-owned vehicles.

"Please contact our Internet Sales Department"