Frankel and Chesapeake Cadillac

(4.9) 31 reviews

Dealer on Cars.com since February 2003

Currently in stock!

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Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 1:00 PM
Sun Closed

Reviews

4.9
31 lifetime reviews.
  • Great Experience - Highly Recommend
    March 18, 2017

    Thanks for a very good experience on the purchase of a 2014 Cadillac SRX. Tony Joyner and Harry Parsons were very professional and informative. Trans...action was very smooth and Tony took the time to explain all the features of the vehicle and went the extra mile to make sure every detail was taken care of. Would highly recommend Frankel & Chesapeake Cadillac for the quality of their vehicles and variety of choices they have on their lot.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're thrilled to hear that you had a great visit with us, Edward! Tony and Harry were more than pleased to assist you in finding the right vehicle. W...e appreciate the recommendation and hope that you're enjoying your new 2014 Cadillac SRX!


  • Totally Satisfied
    January 17, 2018

    Love Love this Dealership; Customer Service is Awesome

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great people
    December 13, 2017

    The salesman was very knowledgeable and showed me everything I needed to know about the service and care I could expect.The finance manager was great ...and also very knowledgeable about my new car.Iwould highly recommend Franken Cadillac.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind review and recommendation, Don! We are so glad to hear you enjoyed every part of the car-buying experience with us, a...nd we look forward to seeing you again again!


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Service & Repair

Service Reviews

4.9

7 lifetime reviews of the Service Department.

  • Highly Recommended
    October 12, 2016

    A big thank you to Brian Young at Frankel & Chesapeake Cadillac for going above and beyond for great customer service!! Your knowledge and acts of... kindness towards this customer surpassed her expectations and left a lasting impression. Thank you and keep up the good work!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to provide us with feedback, Carla. We're glad that our team has been able to provide you with a knowledgeable, ...pleasant and professional experience. We will make sure to pass along your thoughtful comments!


  • Excellent customer service
    May 5, 2014

    Ed Porsch was an excellent Leasing & Sales Consultant. He was knowledgeable but most importantly accomodating to my schedule and minimized the amount ...of the time it took for the transaction to close. He also has done an amazing job with follow-up to make sure I do not have any questions about the vehicle and I am enjoying the car. He has been the best sales person I have had yet from Frankel. I would recommend you see him if you are interested in either buying or leasing a car. I have been a customer of Frankel Cadillac for a very long time now and am happy with the service which I receive. This is my second vehicle which I have purchased/leased on the day in which I just dropped my car off for some repairs. They are excellent at making sure you stay a Frankel Cadillac customer.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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Service Pricing

    Multi-Point Inspection

    Complimentary

    Car Wash

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since February 2003

The Frankel Auto Group philosophy of customer service reflects its origins as a family business. Because all Frankel Auto Group dealerships are owner-operated, a high degree of personal accountability remains the Frankel hallmark. At Frankel Auto Group, our commitment to uphold a standard of excellence allows our customers access to our unsurpassed industry knowledge and expertise. We're proud to offer Baltimore and the surrounding area full inventories of new luxurious Acura, Cadillac, Jaguar, and Land Rover vehicles as well as a great selection of high quality pre-owned and certified pre-owned vehicles.

"Please contact our Internet Sales Department"
Frankel and Chesapeake Cadillac
10240 York Rd Cockeysville, MD 21030
New (410) 941-4349
Used (410) 941-4718
Service (410) 941-4706
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