Frankel and Chesapeake Cadillac

New 866-694-7948 Dealer Website
Used 888-379-4057 Email Dealer
Service 888-435-9514

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Reviews

Average Ratings

5.0
Average based on 23 reviews.
  • Great Dealership

    I would like to commend Harry and Jr. for their professionalism and outstanding customer service throughout my recent (3rd consecutive) Cadillac p...

    Dealer Response

    Thank you for taking the time to provide us with positive feedback, we truly appreciate it. We are very happy to hear that Harry and Robert were a...


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    I would like to commend Harry and Jr. for their professionalism and outstanding customer service throughout my recent (3rd consecutive) Cadillac purchase from this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to provide us with positive feedback, we truly appreciate it. We are very happy to hear that Harry and Robert were able to assist you in finding the perfect vehicle to suite your needs. We would like to thank you for continuously choosing Frankel & Chesapeake Cadillac for your automotive needs. Your loyalty to our business plays a huge part in our success, we could never do it without customers such as yourself. We cannot possibly thank you enough.


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  • A great dealer

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    Dealer Response

    Thank you so much for the five-star rating, we appreciate it!


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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you so much for the five-star rating, we appreciate it!


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  • We could not be happier.

    If we could give 6 stars we would! We had a difficult situation having just had our car declared a total loss as a result of an accident. I have s...

    Dealer Response

    First, we would like to state how sorry we are to hear of your accident. We know that finding the perfect car is important and are delighted to he...


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    If we could give 6 stars we would! We had a difficult situation having just had our car declared a total loss as a result of an accident. I have some health issues adding that factor on top of my husband's full time work schedule, I wasn't sure how we were going to find the time to get a new vehicle. Mr. Frankel himself got involved and along with the wonderfully friendly Robert Hawkins (Junior) a car was selected, paperwork completed and we were in and out in no time! We have NEVER had such a pleasurable experience buying car. We cannot recommend them enough. We just brought the car home this evening but I know it's going to be as wonderful to drive as it was to purchase. I never thought I'd say that.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    First, we would like to state how sorry we are to hear of your accident. We know that finding the perfect car is important and are delighted to hear that Mr. Frankel and Robert were able to work with you to to quickly find a new vehicle! Thank you so much for taking the time to provide us with such wonderful feedback. We hope you enjoy the new vehicle for many years to come!


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  • Great experience we had buying a car

    Brent Burkhart went out of his way to make it easy for us. We had been having a really hard time finding a car. He made us feel important to the d...


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    Brent Burkhart went out of his way to make it easy for us. We had been having a really hard time finding a car. He made us feel important to the dealership no pressure We felt he was looking out for our interests as well as the dealerships. He had a lot of patience even went without lunch to go over the cars features. we had a long drive ahead of us and he did everything he could so we could leave in a timely fashion. Harry Parsons the sales manager was also fantastic. His input and help was so much appreciated. We traveled all over looking for the right car and a dealership we felt comfortable with We found it at Frankel & Chesapeake Cadillac In the future this dealership is definitely the first place we will go to for our next car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Brent Burkhart

    I had been shopping for a new SUV and went to several dealerships for over a month and was pressured to look at vehicles that where dirty not my c...


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    I had been shopping for a new SUV and went to several dealerships for over a month and was pressured to look at vehicles that where dirty not my color and one wanted to run my credit before showing me a car.Meeting Brent was the best experience in car buying. He made me and my car shopping friend feel so comfortable no pressure he ask what I was looking for and price range took us out to look at vehicles that matched my needs and worked with me through the purchase I felt very important to him he came in on his day off in a snow storm to finalize my paper work. He wasn't out to just sell a car he made sure I was happy and called 2 weeks later to see if I was I injoying my srx I will return when it's time to buy another vehicle and recommend Brent to family and friends thank you for everything Tracy

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent customer service

    Ed Porsch was an excellent Leasing & Sales Consultant. He was knowledgeable but most importantly accomodating to my schedule and minimized the amo...


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    Ed Porsch was an excellent Leasing & Sales Consultant. He was knowledgeable but most importantly accomodating to my schedule and minimized the amount of the time it took for the transaction to close. He also has done an amazing job with follow-up to make sure I do not have any questions about the vehicle and I am enjoying the car. He has been the best sales person I have had yet from Frankel. I would recommend you see him if you are interested in either buying or leasing a car. I have been a customer of Frankel Cadillac for a very long time now and am happy with the service which I receive. This is my second vehicle which I have purchased/leased on the day in which I just dropped my car off for some repairs. They are excellent at making sure you stay a Frankel Cadillac customer.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Amazing service

    I was looking for a brand new SRX to lease and Ed Porsch did an amazing job. I will admit that I am very picky when I have to choose something for...


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    I was looking for a brand new SRX to lease and Ed Porsch did an amazing job. I will admit that I am very picky when I have to choose something for myself. However, Ed was very patient with me and explained everything I wanted to know. My dad was also very pleased with his service. I am very happy that I had Ed helping me. He was with my dad and I through whole process and even after we leased the vehicle. He was making sure everything was good for me. I was very thankful for his service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • The Best Experience and Car Dealer Ever!!!

    Ed Porsh was AWESOME!!!! My experience began over the telephone with his professionalism and expertise. He invited my husband & I told to come to ...


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    Ed Porsh was AWESOME!!!! My experience began over the telephone with his professionalism and expertise. He invited my husband & I told to come to the Frankel and Chesapeake dealership to test drive and look at the models available. Initially, we knew that we were looking at the 2014 CTS, but after test driving that car, the XTS and then the SRX....we settled with the SRX! Ed Porsh was the best. He took his time with us, answered all of our questions and was extremely patient, helpful and professional. I highly recommending anyone to come to Frankel and Chesapeake Cadillac and ask for Ed Porshe!! It was the best car buying experience ever and I would do this again, but only with ED PORSH!!!!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • What A Wonderful Experience!

    My current leased vehicle term was running out and I had been pondering switching to a Cadillac SRX. I made the decision to visit Frankel & Chesap...


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    My current leased vehicle term was running out and I had been pondering switching to a Cadillac SRX. I made the decision to visit Frankel & Chesapeake and was fortunate enough to be introduced to Ed Porsch as the salesman who would be working with me. I immediately felt so very comfortable with him, and he was so very helpful. We test drove the SRX (my very first SUV!) and I also test drove the ATS just to be sure I still wanted the SRX! Ed was so very patient and he totally got my sense of humor. It actually turned out to be a "fun" day! He even introduced me to Mr. Frankel who was also so very kind and nice. Ed offered to go with me to return my leased vehicle to the "other" dealership because I indicated my nervousness about doing that and not leasing another vehicle with them! How great is that?! I absolutely recommend Frankel & Chesapeake (and Ed Porsch if you are lucky enough to work with him). They really do make you feel like "family"!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Aaron Prater,Sr. in sales "Golden Glove Service"

    Mr. Aaron Prater could not have been any more helpful than he was in being patient in answering all of my questions and concerns about my first, a...


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    Mr. Aaron Prater could not have been any more helpful than he was in being patient in answering all of my questions and concerns about my first, and now not last, lease of a Frankel Cadillac. He was very polite, well dressed and professional! He did not, in anyway, "talk down" to me, as a woman asking car questions. I found his sales/servicing of my needs in this transction to be excellent in comparison to previous transactions with other car sales dealers. I consider his service "golden glove"!!!! Additionally, Mark the sales manager and another Mark, in finance were also very helpful and non pushy and treated a woman customer with respect. They helped me get a very fair deal and helped me with rebates/discounts I was eligible for. They all have earned my business for years to come!!! Thank you! Rebecca H

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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