Frankel and Chesapeake Cadillac

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Reviews

Average Ratings

4.9
29 lifetime reviews.
  • Great Experience - Highly Recommend

    Thanks for a very good experience on the purchase of a 2014 Cadillac SRX. Tony Joyner and Harry Parsons were very professional and informative. T...

    Dealer Response

    We're thrilled to hear that you had a great visit with us, Edward! Tony and Harry were more than pleased to assist you in finding the right vehicl...


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    Thanks for a very good experience on the purchase of a 2014 Cadillac SRX. Tony Joyner and Harry Parsons were very professional and informative. Transaction was very smooth and Tony took the time to explain all the features of the vehicle and went the extra mile to make sure every detail was taken care of. Would highly recommend Frankel & Chesapeake Cadillac for the quality of their vehicles and variety of choices they have on their lot.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're thrilled to hear that you had a great visit with us, Edward! Tony and Harry were more than pleased to assist you in finding the right vehicle. We appreciate the recommendation and hope that you're enjoying your new 2014 Cadillac SRX!


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  • Communication

    Salesman was nice. I have a credit of 599 so that's not good. The Salesman said his sales manager would take with the finance company and see if...

    Dealer Response

    Thank you for taking the time to let us know about this, Glenn. Our staff does their best to ensure our guests are fully satisfied with their purc...


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    Salesman was nice. I have a credit of 599 so that's not good. The Salesman said his sales manager would take with the finance company and see if we can work it out. I never received any word one way or other so I called the Salesman and he said the last he heard the finance company never responded back so he said that is probably a NO.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to let us know about this, Glenn. Our staff does their best to ensure our guests are fully satisfied with their purchases and we're sorry to report that the finance company wasn't willing to work with what you were hoping. We appreciate your review and and hope to have another opportunity to help you in the future.


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  • Buying a SUV

    Everyone was polite and professional. I went in looking for a SRX, took a test drive. This was on a Friday. They submitted my credit app. and said...

    Dealer Response

    Glenn, thank you so much for your business and for your feedback. We are glad to know that your experience was a positive one and that our team pr...


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    Everyone was polite and professional. I went in looking for a SRX, took a test drive. This was on a Friday. They submitted my credit app. and said they would call me. I called Saturday and no result yet. I called back on Monday and my salesman said his manager sent 2 messages to the finance company but had not gotten an answer. He said that meant it did not go through.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Glenn, thank you so much for your business and for your feedback. We are glad to know that your experience was a positive one and that our team provided professional and polite services during your test drive. We hope that everything works out with credit application and we can get the keys to the new SRX into your hands!


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  • Great dealership

    We purchased our Cadillac CTS on September 24th and are completely happy with our purchase. I just filled out the survey but wanted to leave a re...

    Dealer Response

    Audie, thank you so much for the extremely kind and thoughtful words. We appreciate you taking the time to not only provide us with feedback here,...


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    We purchased our Cadillac CTS on September 24th and are completely happy with our purchase. I just filled out the survey but wanted to leave a review as well. Frankel and Chesapeake Cadillac is a five star place to purchase an automobile and we would recommend them to anyone. Everyone was very courteous and knowledgeable. A special thank you to Mark Kelley, James and Holt and Mr. Kimel. How fortunate you are to have these wonderful people working at Frankel and Chesapeake.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Audie, thank you so much for the extremely kind and thoughtful words. We appreciate you taking the time to not only provide us with feedback here, but also respond to our survey. We are very happy to hear that you think so highly of our dealership and will be certain to pass your words along to the team as we're sure they will appreciate it. Enjoy the new CTS and we will see you next time!


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  • Highly Recommended

    A big thank you to Brian Young at Frankel & Chesapeake Cadillac for going above and beyond for great customer service!! Your knowledge and act...

    Dealer Response

    Thank you so much for taking the time to provide us with feedback, Carla. We're glad that our team has been able to provide you with a knowledgeab...


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    A big thank you to Brian Young at Frankel & Chesapeake Cadillac for going above and beyond for great customer service!! Your knowledge and acts of kindness towards this customer surpassed her expectations and left a lasting impression. Thank you and keep up the good work!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to provide us with feedback, Carla. We're glad that our team has been able to provide you with a knowledgeable, pleasant and professional experience. We will make sure to pass along your thoughtful comments!


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  • Excellent Customer Service

    A big thank you to Brian Young at Frankel & Chesapeake Cadillac for going above and beyond for great customer service!! Your knowledge and act...

    Dealer Response

    Penny, we are happy to hear that Brian and the team have gone above and beyond to provide you with a top-notch service experience here at Frankel ...


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    A big thank you to Brian Young at Frankel & Chesapeake Cadillac for going above and beyond for great customer service!! Your knowledge and acts of kindness towards this customer surpassed her expectations and left a lasting impression. Thank you and keep up the good work!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Penny, we are happy to hear that Brian and the team have gone above and beyond to provide you with a top-notch service experience here at Frankel & Chesapeake Cadillac. We will be sure to pass your extremely kind words along to him and look forward to the next time we may be of assistance.


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  • Great Dealership

    I would like to commend Harry and Jr. for their professionalism and outstanding customer service throughout my recent (3rd consecutive) Cadillac p...

    Dealer Response

    Thank you for taking the time to provide us with positive feedback, we truly appreciate it. We are very happy to hear that Harry and Robert were a...


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    I would like to commend Harry and Jr. for their professionalism and outstanding customer service throughout my recent (3rd consecutive) Cadillac purchase from this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to provide us with positive feedback, we truly appreciate it. We are very happy to hear that Harry and Robert were able to assist you in finding the perfect vehicle to suite your needs. We would like to thank you for continuously choosing Frankel & Chesapeake Cadillac for your automotive needs. Your loyalty to our business plays a huge part in our success, we could never do it without customers such as yourself. We cannot possibly thank you enough.


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  • A great dealer

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    Dealer Response

    Thank you so much for the five-star rating, we appreciate it!


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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you so much for the five-star rating, we appreciate it!


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  • We could not be happier.

    If we could give 6 stars we would! We had a difficult situation having just had our car declared a total loss as a result of an accident. I have s...

    Dealer Response

    First, we would like to state how sorry we are to hear of your accident. We know that finding the perfect car is important and are delighted to he...


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    If we could give 6 stars we would! We had a difficult situation having just had our car declared a total loss as a result of an accident. I have some health issues adding that factor on top of my husband's full time work schedule, I wasn't sure how we were going to find the time to get a new vehicle. Mr. Frankel himself got involved and along with the wonderfully friendly Robert Hawkins (Junior) a car was selected, paperwork completed and we were in and out in no time! We have NEVER had such a pleasurable experience buying car. We cannot recommend them enough. We just brought the car home this evening but I know it's going to be as wonderful to drive as it was to purchase. I never thought I'd say that.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    First, we would like to state how sorry we are to hear of your accident. We know that finding the perfect car is important and are delighted to hear that Mr. Frankel and Robert were able to work with you to to quickly find a new vehicle! Thank you so much for taking the time to provide us with such wonderful feedback. We hope you enjoy the new vehicle for many years to come!


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  • Great experience we had buying a car

    Brent Burkhart went out of his way to make it easy for us. We had been having a really hard time finding a car. He made us feel important to the d...


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    Brent Burkhart went out of his way to make it easy for us. We had been having a really hard time finding a car. He made us feel important to the dealership no pressure We felt he was looking out for our interests as well as the dealerships. He had a lot of patience even went without lunch to go over the cars features. we had a long drive ahead of us and he did everything he could so we could leave in a timely fashion. Harry Parsons the sales manager was also fantastic. His input and help was so much appreciated. We traveled all over looking for the right car and a dealership we felt comfortable with We found it at Frankel & Chesapeake Cadillac In the future this dealership is definitely the first place we will go to for our next car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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