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Open Road Acura of East Brunswick

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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3rd time is the charm

This was our Third Acura I knew that Anthony and Steve would be able to get us the best pricing; and they did. We traded our current MDX for a brand new, fully loaded one. I could not be happier with the process and pricing. Thank you again for getting us exactly what we were looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Got me out of a sticky situation

I was very happy with the service I received at Open Road. I worked with Steve who introduced me to Anthony. We were deep in an ILX and needed to get out. I was way over on the mileage. They were able to help me into a new lease and take care of my previous Acura. I will strongly recommend anyone to go them for their next Acura Lease. Thank you again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Sam for your review and letting Open Road be able to assist you in your sticky situation. We hope you enjoy your new Acura lease; we will see you again in three years!

Back again

This is my fourth Acura and I could not be happier. Anthony and Steve were as helpful as always. Thank you again for another fantastic experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Open Road Acura of East Brunswick is happy that this is your fourth Acura with us; come back again for your fifth!

Thanks!

Other dealerships put a lot of pressure on me to buy a car. Thanks to Tiffany and Steve the sales manager, it was so easy. They even delivered the car to my house in Edison,Nj and took my leased 2013 Acura TL back! I love my new 2016 Acura TLX!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Audrey for your review. Open Road Acura of East Brunswick is glad to hear that our staff:Tiffany and Steve made it easy for you to buy a car from us.

I love Acura's always have and always will!

I love Acura's! I have always wanted one every since my ex boyfriends Dad had one. When I graduated college I knew I was buying my self an Acura. My parents and I called made an appointment with Tiffany who was nothing but helpful, to come in a test drive a few vehicle because I was unsure of what I wanted. Mike C, the General Sales Manager helped me through out the buying process and made it easy for me to be so happy with my monthly payments and my Acura TLX, my parents also got one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Anne, thank you for your review. Isn't it great when you set a goal for something and then you go and achieve that goal. Our staff; Tiffany and Mike C. are happy that they were part of making your goal a reality. We hope you and your parents enjoy your Acura TLX's!

Good pricing!

I was working a deal with a local dealership near me in South Jersey; Cape May area, which is about two hours from the dealership. I saw a 2014 Acura ILX on Open Road Acura of East Brunswick that caught my eye I had put in a lead and within minutes I got a call from Tiffany. I spoke with her on Monday and she told me the car was still available I could not come in until Saturday. Tiffany followed up with me everyday to give me a update on the ILX and to make sure it was still there before I drove all the way to Central Jersey. Thanks for you help Tiffany!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review Scott and coming from all the way to Open Road Acura of East Brunswick form Cape May,NJ.

Great help!

You do not see many women in sales at a car dealership, so sometimes I hate going in without my husband. But, when I went on Open Road Acura of East Brunswick website and saw that Tiffany was a Customer Care Manager and someone who I can talk to; made me feel at ease. Tiffany was such a great help through out my car buying experience; thank you Tiffany!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review Melissa. Tiffany is a great addition to our team, and she makes sure they get what they want and they are nothing but happy.

Great help!

It is nice when you can be helped with no questions asked. I had called into the dealership and wanted to know if a car was still available.. I had spoken with Tiffany and she had informed me that the vehicle has a deposit on it but if it falls through she would like me know. I never thought I would hear from her again, but the next day my phone rang and it was Tiffany, and she let me know the deal fell there. I went to the dealership that day and got treated amazing. Even the used car manager Mike Clites came around and spoke with me. I will always do busy with this dealership! Thanks again! I am loving my CPO 2015 Acura TLX; Black Cooper Pearl with Parchment!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review Rita. Tiffany is a great addition to our team, and she makes sure that she follow up with her customers to make sure they get what they want and they are nothing but happy.

Great Dealership! Highly Recommend Raymond Lee!!!

I purchased my new TLX from Open Road Acura. Raymond Lee was my Sales Person and he was very helpful and a pleasure to work with. I usually hate going into car dealerships but Raymond made it stress free. Not once did I felt pressured into purchasing like many other dealerships do. I traveled from North Jersey but it was well worth the trip. Our Sales Manager, Steve Flaster was wonderful and made the transaction smooth and easy. I recommend Raymond, Steve and Open Road Acura to anyone who is looking to purchase a new or preowned car. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you James for those kind words about Raymond Lee and our dealership. Enjoy your new 2015 Acura TLX purchase.

Keep coming back

I purchased from Anthony at Open Road before and had a fantastic experience. This time around was no different. Anthony made the transaction smooth and easy for everyone involved. I will make sure to come back in 3 years for my next lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review Tony. Anthony is a great addition to our team, and he makes sure that she follow up with his customers to make sure they get what they want and they are nothing but happy.