Desert European Motorcars Hours
Desert European Motorcars, a member of indiGO Auto Group, is home to Southern California's premier luxury automotive bra
nds including Rolls-Royce Motor Cars Rancho Mirage, Bentley Rancho Mirage, Audi Rancho Mirage, Jaguar Rancho Mirage, Land Rover Rancho Mirage, Porsche of Rancho Mirage and Maserati of Rancho Mirage. Our Chairman and CEO Todd Blue is a life-long car enthusiast and is a hands-on Dealer Principal within each of our thriving dealerships. We are located in beautiful Rancho Mirage one of the best vacation destination locations in Southern Californa and a short distance from the Palm Springs International Airport.
"Southern California's Premier Luxury Dealership"
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Purchased a vehicle and had it delivered to my residence as part of the negotiation. The vehicle was delivered however finance paperwork was not as discussed.... This was acknowledged by the finance department but they would not amend. Clearly bad business practice with no effort to make the deal right. Completely unsatisfied with this experience and the staff.
Not a good experience on the purchase of my Audi. This was an internet deal with delivery in which the deal made prior to delivery was not reflected in... the paperwork presented with the car. Although there was communication agreeing that the deal was not honored, this dealership would not change course. Absolutely would not recommend this dealership due to the bad deal.
Thank you for your review! Our goal is to provide the best customer service experience in every department for our clients to have an enjoyable visit.... We appreciate your feedback and will be taking it into account to further improve our customer service experiences.
First the good: 1. Buying experience was great. I was able to get the car for the price I wanted without much issue. Jeremiah Valentine did a great job.... 2. The car was delivered to Louisiana and it was covered in oil from the transport company. Jeremiah worked with me to get me reimbursed from the detailing that had to be done. Now the bad: 1. The finance manager did not contact me until I had already put all my down payment down. Jeremiah told me a Luis Would be reaching out to me to go over the contracts. I was not reached out to. I had to reach out and try and makes sense of 29 pages of contracts. I was asked after I reached out “oh did you have any questions?” Then the next day or so I got a call from the same guy telling me he was reaching out about the contracts. Poor communication at the very least. 2. The car was delivered without anyway to drive it. I was stuck without any way to get to the bottom of it. This was not discussed at point of sale. If it were I would not have bought here. Long story short, and through my Own research, I found that the car had to be registered through their “third-party company” when I had a Louisiana company that could do it in 2 days. Luis had a 3 way call with my company and we discussed it and Luis said that we should just wait another two weeks because they couldn’t use my company. 3 weeks later I follow up...with no emails or updates...i wait for 2 days with no response then I text Jeremiah and tell him the situation. Luis sends me an email finally and says it will be two more weeks and the paper work is at the Louisiana DMV. In the meantime it has been 5 weeks since I bought the car. Already paid my first note. Haven’t been able to drive it at all legally. Worst of all I have had family emergencies. Tropical storm preparations, and a host of other things I needed a car for. This has been the worst car purchasing/handling I have ever went through. Jeremiah gets 2 stars and that is the most I can do.
The Bentley Team at Desert European Motorcars in Rancho Mirage could not have made my purchase of the new Bentley Flying Spur any easier. They treat me... like their only customer and it doesn't get any better special thanks to Jason Cammisa General Manage!
Poor at best Zero follow up on a detailed request to trade a Bentley for a new Range Rover If they are actually open for business this reflects poorly... in their staff and their process of interacting with customers
Gregor helped us so much, and with his vast years of Experience he provided us the most professional advice! We were misinformed by other dealerships,... and Gregor professionally guided us in the right direction. It's so difficult to find someone so honest, someone that has heartfelt care for a customer. And we were quite fortunate to have met Gregor. He truly is someone to know, and we will certainly recommend DEM to our friends. Thank you DEM for providing extreme professionals, such as Gregor, as it makes your dealership stand out as one of the very best! Well done DEM, and thank you Gregor!
Great experience Dennis couldn't be more friendly , competent and courteous! The work was done correctly and completed on time.keep up the good work
Dennis Butero is always the best part of the D.E.M.experience. He is a classy guy and I trust that he will deal with us in the fairest way possible.This... in itself creates a very positive experience that warrants a five star rating.
Over the last 5 years, I have purchased 4 Bentley automobiles from this Dealership - Modern Continuously updated facility, convenient location - excellent... Sales Finance and Service staff.
Positive and friendly attitudes from everyone I met. The salesman is knowledgeable, competent, patient and pleasant to work with. When my salesman was... out of the office other people enthusiastically welcomed me and attended to my questions. I would recommend this dealer to anyone without reservation.
Thank you for the 5-stars! Hope to see you again soon!